Honorary Secretary, Contact Centre
Association of Singapore
Rosaline comes with years of hands-on
experience in the Contact Centre and Customer Service
industry since 1997 when she first started out.
With the CCAS, she has served 4 years (2 terms) and out
of the 4, 2 years were served as the Honorary Secretary
(2012-2014). This will be her 3rd term with the CCAS.
Many know Rosaline when she was the Director for
OmniTouch International where for 10 years, she has been
the key person assisting the OmniTouch Founder &
Strategic Advisor, Daniel Ord to build and grow the
company locally and globally.
In 2012, Rosaline decided to put her career on-hold for
further studies. She has since completed her studies
from the University College Dublin with an achievement
of a Second Class Honours, Grade 1 for the Masters of
Science (MSc) in Management.
She is one of Asia’s first CIAC-Certified Management
Consultants and is renowned for her Client management
expertise from Clients around the world.
Rosaline is also known as a Mystery Shopper Expert and
Presenter with more than 10 years of experience in
setting up and managing these complex operations whether
national, regional or globally. She has set up
partnerships in over 30 countries across Asia, Africa,
North and South America, Europe and Australia conducting
Mystery Shopping research.
She also serves actively as a volunteer in various
charity events conducted by Nam Hong Welfare Service
Society since 2010..