People Site Certification
 People Site Certification



People Site Certification
Overview
Benefits
Press Release
Testimonial

People Site Program
Certified Customer Service Professional (CCSP)
Certified Contact Center Professional (CCCP)
Certified Contact Center Supervisor (CCCS)
Certified Contact Center Manager (CCCM)

Global Certification

Customer Service
Quality Standard (CSQS)

APCSC Summit

CRE Awards

  Membership

People Site Certification
Testimonials  (繁體 | 简体)

 

Feedback from the Industry

 “Celki VitalAire is delighted to receive ‘People Site Certification’, ‘CSQS Level 2 Certification’ and ‘CRE Awards for Best Customer Experience Management of the Year (Healthcare)’ from Asia Pacific Customer Service Consortium. As a new comer, the whole process had been a challenging one but rewarding. The CSQS has given us a solid structure to assess our service organization and enable us to prioritize our effort to excel in our service level in this dynamic market. These awards have reassured our commitment in delivering customer centric service and recognition of the effort from our colleagues in order to achieve the ultimate goal - improving the ‘Quality of Life’ of our customers.”

 

Mr. Alfred Tang

Director of Service

Celki VitalAire


“Mead Johnson Nutrition has been supporting Hong Kong families for nearly half a century. Apart from offering high quality pediatric nutrition products, we value different communications with parents through various online and offline channels. We are honored to receive The People Site Certification from APCSC once again, and we will continue to demonstrate our commitment in people development and customer-centric services.”

 

Ms. Ruthia Wong

 Vice President and General Manager

Hong Kong of Mead Johnson Nutrition


“We are very pleased to once again be awarded by the Asia Pacific Customer Service Consortium. This is the recognition of our efforts and commitment to providing top quality customer service. I believe it could motivate all the staff at Quality HealthCare to endeavor to exceed our customer expectations. The 24-hour medical call centre of our Customer Services Department (CSD) often acts as the first point of customer contact, answering enquiries on different services. CSD handles more than 70,000 calls and 6,000 emails a month, including enquiries on panel doctors’ information, appointment booking, emergency assistance, and inpatient admissions. Quality HealthCare is proud of the continuous commitment and dedication that our staff has demonstrated towards quality services. We are always actively listening to our customers’ feedbacks, and we treat them as useful resources for our ongoing improvement and measurement of success.” Ms. Chu commented, “As Quality HealthCare continues to support the community and visitors, we will allocate adequate resources to empower our staff through training, certification and knowledge management to strive for all rounded service excellence. As a market leader in medical call center, we commit to deliver quality customer services to our clients so as to achieve future success in meeting customer’s needs.”

Ms. Elaine Chu

Chief Operation Officer

Quality HealthCare Medical Services Ltd.


“We are honored to receive the People Site Certification award from Asia Pacific Customer Service Consortium. This is the recognition of our efforts and commitment to provide top quality customer service.  As an organization with a proud history of research, education and laboratory services, we place a premium on quality, values, ethical standards and customer service.  I believe this recognition could motivate our Laboratory staffs to continue to endeavor to serve the industry and the public with excellence. ”

Mr. Wai Man Cheng

Director

GIA Hong Kong Laboratory Ltd.


"We are honored to receive the People Site Certification award from APCSC again. It recognizes our commitment to provide professional and customer-centric services to our customers. We believe good customer relationship is the key to success in this competitive and dynamic business environment. Through continuous training and technical support, we can ensure that efficient and reliable services are being provided with courtesy and care. This certification is indeed an encouragement to our staff to maintain this professional service standard. Going forward, we will continue to deliver excellent customer service and quality products which exceed our customers’ expectations.”

 

Ms. Venus Wong

CRM Manager

Mead Johnson Nutrition (Hong Kong) Ltd.


We really enjoy working with APCSC on the on-site cutomised Customer Service Training.  Your trainer was able to understand our business nature and challenges within a short time frame.  The training was practical, interactive and fun.  The trainer is sophisticated with the customer service techniques and has excellent presentation skill.  You taught our staff well on how to identify and create solutions for generally perceived unsolvable problems.  We are looking forward to the opportunities to be both beneficial and continue working together in the coming years.

 

Ms Janice Cheah

Human Resources and Administration Director

Alterego Networks Ltd.


“The People Site Certification is a tremendous recognition of our customer service excellence and success through continuous improvement, and also all the hard work of our dedicated team. We will ensure that this award continues to represent the highest levels of customer services for all the cardholders, with our utmost professionalism, responsiveness and etiquette.”

Mr Eric Tai

Chief Executive Officer

Octopus


“The People Site Certification is a strong endorsement of our uncompromising efforts to provide world class services to our customers. I am very proud of the achievements by our team. The efforts and professionalism displayed certainly helps Exel stand out in our industry and I am grateful for this recognition by the APCSC.”

 

Mr Victor Mok

Managing Director, East Asia

Exel


“I’m glad to receive the People Site Certification from APCSC that recognizes all the endeavors put forth by my professional team members. With them DHL Global Forwarding is and will be standing out in the logistics industry.”

 

Mr. C.T. Kwok

Head of Customer Service

DHL Global Forwarding


 “I am really glad that my team has got a 100% pass in People Site Certification. It is not only an important achievement for the whole team, but for our corporate. This is a symbol of our passion on people-focused customer service. It is really a benchmark for excellence in customer service. Being our mission as the “Best in Class”, we will keep on exercising logistics professionalism and providing high-quality services of supply-chain management.”

 

Ms Margie Wong

Marketing & Customer Service Manager

BAX Global Limited, (Hong Kong & Southern China)


“Delivering best-in-class service to our customers in Asia/Pacific is highest priority of Bayer MaterialScience. Therefore we're putting high efforts into the continuous improvement of our customer-focused Supply Chain which we consolidated in our Regional Service Centre as center of excellence. The certification by the APCSC proves we in Bayer MaterialScience are on the right track.”

 

Mr. Wolfgang Miebach

Managing Director

Regional Service Center, Bayer MaterialScience.


“We are proud to receive the People Site Certification award from APCSC again. It recognizes our commitment to provide professional, efficient and customer-centric services to our customers. We believe good customer relationship is the key to success in this competitive and dynamic business environment. This certification is indeed an encouragement to our staff to maintain this professional service standard. Going forward, we will continue to deliver excellent customer service and quality products which exceed our customers’ expectations.”

 

Mr. Harry Wong

Director & General Manager

Dao Heng Insurance Co., Ltd.


“We all know how important it is to provide World-Class service to our customers. There are many businesses in Hong Kong that depend on us when there is a problem or if there are any new enquires regarding our products and services. I am very proud of our staff; we all work very hard to ensure our customers’ expectations are met and we are especially pleased to receive the People Site Certification.”

 

Mr. Ramagopal Rao

Managing Director

Fuji Xerox Hong Kong


Most companies are really starting to understand the strategic importance of the customer service function, which is now being recognised as a     professional discipline in its own right. Through its training courses , certification , forums and awards the APCSC is helping to further evolve CRM in Asia. At SWIFT we have established a strong ISO9002 based quality management system and we have mandated that all of our technical support staff must attain the APCSC certified professional status…”

 

Kevin Lodge, Head of Customer Service Asia
S.W.I.F.T. SCRL


Fact speaks for itself. The unprecedented Tele-Sales Record of July 2002 with the amount exceeding US$5,000,000 is really amazing! The content of the Effective Telemarketing Skill Workshop provides extremely useful sales techniques & solutions, in addition with role-plays, which marks a remarkable progress of our telemarketing skills. With an improved morale, ongoing brilliant results are not a surprise. We highly recommend this workshop to all the specialists in tertiary industry that is applicable for the professional telemarketing operation to an extraordinary degree!

Sony Corporation of Hong Kong Ltd


“This is indeed a special moment for Dao Heng Insurance and our Customer Service staff. We are extremely proud of being the first company in Hong Kong from the Insurance sector to receive such recognition through the People Site Certification. We place a very special emphasis on training our people to enable them to meet and exceed our customers’ expectations and to be qualified under the Certification standard. This is a great reward to our staff, who have contributed to the success of the development of the call center.”

 

Mr. Harry Wong

General Manager

Dao Heng Insurance


 
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People Site Certification