About the CSQS
  Chairman's Introduction
  Benefits
  Overview
  Objective
  Implementation
  CSQS Committee
  CRE & CSQS Roundtable 2017
  CRE & CSQS Roundtable 2016
  CRE & CSQS Roundtable 2015
  CRE & CSQS Roundtable 2014
  CRE & CSQS Roundtable 2013
  CRE & CSQS Roundtable 2012
  CRE & CSQS Roundtable 2011
  CSQS Roundtable 2010
  CSQS Roundtable 2009
  CSQS Roundtable 2008
  Photo Gallery
  CRM Executive Forum
  Membership
  CSQS Testimonials
  Roundtable Testimonials
  Contact Us
 
  Press Releases
  Global Certification
  APCSC Summit
  CRE Awards
  Best-in-Class Presentation
   


Visit Best-in-Class Website


Visit the CRE Awards Website

Testimonials

Global Certification
Certified Contact Center Manager (CCCM)
Certified Customer Service Analyst & Auditor (CCSA)
Certified Contact Center 
Supervisor (CCCS)
Certified Contact Center Professional (CCCP)
Certified Customer Service Professional (CCSP)
Certificate in Customer Service Management (CCSM)
Certificate in Service Excellence Leadership (CSEL)
Certificate in Professional Customer Service (CPCS)
Certified Telemarketing Supervisor (CTMS)

REGISTRATION

Objectives

繁體 | 简体

  • To drive Customer Relationship Excellence as core business value throughout the organization with endorsement from the top management to frontline operations
     

  • To improve organizational performance, best practices, capabilities, and results with Quality Management tools for continuing development of people, process and system
     

  • To audit and evaluate your service organization and systems with a World Class Framework for Strategic planning, Implementation, and Organization Integration
     

  • To serve as a working tool for understanding and managing performance and for guiding planning and opportunities for learning
     

  • To establish a common understanding of the customer service best practices
     

  • To drive Enterprise Knowledge Management of Customer Services meeting the CSQS framework and market competition
     

  • To serve as a recognition of a company’s outstanding performance and achieving customer relationship excellence through the use of best practices

 

 
© 1998 - 2017 Asia Pacific Customer Service Consortium