The CSQS is supported by
the Standards Consortium that comprises of leading companies
throughout the region.
The Standard and the Committee will bring to the Service
Industry much benefits and long term contribution; and the
Standard will accelerate the maturity and professional
development in particular the organizational effectiveness
and integration of customer service, contact center and quality of outsourcing service
Several industry leaders
AIA Company Limited
AXA China Region Insurance
China Pacific Life
Insurance Co., Ltd.
China Telecom Global Ltd.
DHL Express Singapore
Appliances Corp. Ltd.
Hang Lung Properties Ltd.
Henderson Land Group
Property Management Department – Well Born Real Estate
Management and Hang Yick Properties Management
Mead Johnson Nutrition
(Hong Kong) Ltd
Prudential Hong Kong Ltd.
Quality HealthCare Medical
The Hong Kong Jockey Club
The Hongkong Electric Co.,
Industry quality experts
Prof. George Huang, Professor of HKU, joint-project leader for the
Professor Sam Ho,
Founder Chair of International Conference on ISO9000
and TQM (ICIT)
Dr. Ching-Chow Yang , Associate Professor, Chung-Yuan
Dr. Prasert Suttiprasit , Sukhothai Thammathirat Open
University & Thai Award Examiner
Professor Wu Nengquan, The
Professor and Manager Association of Sun Yatsen University
Mr. Victor Mok, CEO, North Asia,
DHL Supply Chain
Since the introduction
of the CSQS in Hong Kong, Taiwan and Singapore, Malaysia,
Thailand and China, we are seeing a growing interest in the
CSQS as more companies recognize the importance of elevating
and raising the quality of service that is provided to
customers. Geographical location is unimportant these days
– what matters are that we meet and exceed the expectations
of our customers and raise the overall quality of the
service we are providing. This is a common objective shared
by all committee members.
Benefits and Obligations of the CSQS Committee:-
To join CSQS
Committee Membership with the APCSC network and learn
To have access to
the latest version on the Standard and to input, review,
feedback on the Standard
To make use and
adopt CSQS into customer service operation quality
committee member discount on CSQS training and audit