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CRE & CSQS Roundtable 2018
 

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Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable

CRE & CSQS Roundtable

 

Guangzhou - April 11, 2018, 2:00pm - 5:00pm
Press Release
Theme: Big Data, New-tech, Intelligent Applications Innovate Customer Services Economy

Jason Chu

Chairman

APCSC

Kaiyang Sun

Vice GM

China Telecom Haizhu, Guangzhou

Zhenyuan Chen

Vice GM

Information Service Center

China Telecom Guangzhou

Linlin Huang

Big Data Team Director

Information Service Center

China Telecom Guangzhou

Wenjing Liang

Senior Adviser

NetEase Hangzhou Research Institute

 

Yangsong Wu

President

 CaiBo

Management Education Group

 

Zeng Bin

CTO

Channel Beyond

Customer Care

 

 

Speaker & Panelists:
Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Big Data, New-tech, Intelligent Applications Innovate Customer Services Economy

Mr. Kaiyang Sun, Vice GM, China Telecom Haizhu, Guangzhou

Mr. Zhenyuan Chen, Vice General Manager, Information Service Center, China Telecom Guangzhou Branch

Ms. Wenjing Liang, Senior Adviser, NetEase Hangzhou Research Institute

Topic: Using Service + Data to Activate Organizations and Enabling Enterprises

Ms. Linlin Huang, Big Data Team Director, Information Service Center, China Telecom Guangzhou

Topic: Operators of Big Data Cross Industry Application in the Big Data Era

Mr. Yangsong Wu, President, CaiBo(China) Management Education Group

Mr. Zeng Bin, CTO, Channel Beyond Customer Care

Venue:
Organizer:
Co-Organizer:
中国电信翼时代互联网+创新基地(广东省广州市海珠区广州大道南3603楼)
Asia Pacific Customer Service Consortium
China Telecom Guangzhou Branch

 

Shenzhen - April 9, 2018, 2:00pm - 5:00pm
Press Release
Theme: Big Data, New-tech, Intelligent Applications Innovate Customer Services Experience

Jason Chu

Chairman

APCSC

ShuTao Li

G.M
CS
Management
Shenzhen Gas

Yan Jiang

Deputy Manager

Information Center

Shenzhen Gas

Yongqiang Fu

Head of Shared Appliances

TCL Group

Huamin Shi

Business Director

Rainbow

 

Lian Lu

Vice Director

China Telecom Shenzhen

 

Grace Zhao

Consultant 

 

Speaker & Panelists:
Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Big Data, New-tech, Intelligent Applications Innovate Customer Services Experience

Mr. Shutao Li General Manager, Customer Service Management, Shenzhen Gas Corporation Ltd

Mr. Jiang Yan, Deputy Manager, Information Center, Shenzhen Gas Corporation Ltd

Topic: The Transformation and Upgrading of the Traditional Gas Industry by Intelligent Service

Mr. Yongqiang Fu, Head of Shared Appliances, TCL Group

Topic: Sharing appliances sharing the future

Mr. Huamin Shi, Business Director, Rainbow

Topic: Unmanned Convenience Store of Rainbow

Ms. Grace ZhaoConsultant, Internet Marketing Consultant

Venue:
Organizer:
Co-Organizer:
深圳市福田區上梅林梅坳一路268號深燃大廈
Asia Pacific Customer Service Consortium
Shenzhen Gas Corporation Ltd
Shanghai - March 23, 2018, 2:00pm - 5:00pm
Press Release
Theme: The Opportunity and Challenge of Internationalization faced by Chinese Top Enterprises under the Strategy of “One Belt, One Road”

Jason Chu
Chairman
APCSC

Lee Chuang Hua

Senior Partner

Gartner

Yanzifeng

Director of Customer Service

Casco

Wendy Wang

CEO

Columbia China Medicial Group Kai Yi Hospital

Elizabeth Lee

Founder

UFU Bang

Jason Han

CEO

Odianyun

Speaker & Panelists:
Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: The Opportunity and Challenge of Internationalization faced by Chinese Top Enterprises under the Strategy of “One Belt, One Road”

Mr. Li Chuang Hua, Senior Partner, Gartner

Topic: Technology Innovation lightens “One Belt, One Road”

Mr. Yanzifeng, Director of Customer Service, Casco

Topic: The Strategic service of High-speed Railway under “One Belt, One Road”

Mrs. Wendy Huang,

Topic: New Era, New Medicial Service

Mrs. Elizabeth Lee, Founder of UFU Bang

Topic: New Era, “Heart” Service

Mr. Jason Han, CEO, Odianyun

Topic:The Other Side of New Retail

Venue:
Organizer:
Co-Organizer:
上海市静安区恒丰路308号金水湾大酒店嘉会堂
Asia Pacific Customer Service Consortium
Casco
Singapore - March 14, 2018, 2:00pm - 5:00pm
Press Release
Theme: Big Data "New Retail" Customer Experience Innovation Strategy

Jason Chu
Chairman
APCSC

Mr. Nizam Md Agil

Vice President, CS

DHL Express (Singapore)


Kenneth Tan
Deputy General Manager
Mitsui & Co. Global Logistics

Nabendu Misra

Digital Banking Manager

Standard Chartered Bank

Anne Phey

Director and Industry Leader

IBM Singapore

Speaker & Panelists:
Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Big Data "New Retail" Customer Experience Innovation Strategy

Mr. Nizam Md Agil, Vice President, Customer Service, DHL Express (Singapore) Pte Ltd

Ms. Anne Phey, Director and Industry Leader, IBM Systems Asia Pacific, IBM Singapore Pte Ltd

Topic: IBM Big Data for Watson and Artificial Intelligence through Open Source

Mr. Nabendu Misra, Digital Banking Manager, Global Digital Banking, Standard Chartered Bank

Mr. Kenneth Tan, Deputy General Manager, Mitsui & Co. Global Logistics (Asia) Pte. Ltd.

Venue:
Organizer:
Co-Organizer:
DHL Air Express Centre, 1 Tai Seng Drive, Singapore 048617
Asia Pacific Customer Service Consortium
DHL Express (Singapore) Pte Ltd


Singapore - January 30, 2018, 2:00pm - 5:00pm
Press Release
Theme: Big Data Transform O2O Retail Shopping Experience Innovation

Jason Chu
Chairman
APCSC

Vijay Kumar Muvva
Group Executive Director
EnSoft Group

Sagar Aggarwal
Vice President
EMudhra

Arun Cavale
Regional Executive
IBM

Yvonne Liow
Vice President
Luxaviation Asia Pte Ltd.

Kenneth Tan
Deputy General Manager
Mitsui & Co. Global Logistics
Speaker & Panelists:
Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge
Topic: Big Data Transform O2O Retail Shopping Experience Innovation
Mr. Vijay Kumar Muvva, Group Executive Director, EnSoft Group
Topic: Customer Experience Management through Big Data Analytics
Mr. Sagar Aggarwal, Vice President, EMudhra Pte Ltd
Topic: Application Security covering Digital Signature, Multi factor Authentication
Mr. Arun Cavale, Regional Executive, Marketing & Strategy, IBM
Ms. Yvonne Liow, Vice President, Luxaviation Asia Pte Ltd.
Mr. Kenneth Tan, Deputy General Manager, Mitsui & Co. Global Logistics (Asia) Pte. Ltd.
Venue:
Organizer:
Co-Organizer:
3 Raffles Place, #09-02 Bharat Building, Singapore 048617
Asia Pacific Customer Service Consortium
EMudhra Pte Ltd

Taipei - January 26, 2018, 2:00pm - 5:00pm
Press Release
Theme: Big Data New Retail The Innovative Strategy of Sharing Platform

Jason Chu
Chairman
APCSC

Brandon Hsu
President
Regus Taipei

Edmund Lee
Deputy Professor
National University of Taipei

Roger Lee
Manager
Pou Sheng International
Speaker & Panelists:
Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge
Topic: Big Data New Retail The Innovative Strategy of Sharing Platform
Mr. Brandon Hsu, President, Regus Taipei
Mr. Edmund Lee, President, Chinese Society For Quality
Mr. Roger Lee, Manager, Pou Sheng International
Venue:
Organizer:
Co-Organizer:
台北市信義區忠孝東路五段68號29樓(信義微風)
Asia Pacific Customer Service Consortium
Regus Taipei
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