About the CSQS
  Chairman's Introduction
  Benefits
  Overview
  Objective
  Implementation
  CSQS Committee
  CRE & CSQS Roundtable 2018
  CRE & CSQS Roundtable 2017
  CRE & CSQS Roundtable 2016
  CRE & CSQS Roundtable 2015
  CRE & CSQS Roundtable 2014
  CRE & CSQS Roundtable 2013
  CRE & CSQS Roundtable 2012
  CRE & CSQS Roundtable 2011
  CSQS Roundtable 2010
  CSQS Roundtable 2009
  CSQS Roundtable 2008
  Photo Gallery
  CRM Executive Forum
  Membership
  CSQS Testimonials
  Roundtable Testimonials
  Contact Us
 
  Press Releases
  Global Certification
  APCSC Summit
  CRE Awards
  Best-in-Class Presentation
   


Visit Best-in-Class Website


Visit the CRE Awards Website

Testimonials

Global Certification
Certified Contact Center Manager (CCCM)
Certified Customer Service Analyst & Auditor (CCSA)
Certified Contact Center 
Supervisor (CCCS)
Certified Contact Center Professional (CCCP)
Certified Customer Service Professional (CCSP)
Certificate in Customer Service Management (CCSM)
Certificate in Service Excellence Leadership (CSEL)
Certificate in Professional Customer Service (CPCS)
Certified Telemarketing Supervisor (CTMS)

REGISTRATION

 

繁體 | 简体


CRE & CSQS Roundtable 2018
 

If you would like to join our roundtable, please click the button for registration

 

 

Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable

CRE & CSQS Roundtable

 

Guangzhou - August 2, 2018, 2pm - 5pm

Press Release

Theme: Artificial Intelligent and Human Customer Service, Sales and Marketing

Jason Chu

Chairman

APCSC

Shen Bo

Deputy GM

BEST TONE Information Service Center

China Telecom

Guangzhou Branch

Yang shuran

Senior Consultant

Netease Hangzhou

Research Academy

Qin Yanlan

Director

Xinbang Express

Liu Xiuhua

 Senior Director of Information Services

Infinitus

 
Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Artificial Intelligent and Human Customer Service, Sales and Marketing

Mr. Shen Bo, Deputy General Manager, BEST TONE Information Service Center, China Telecom Corporation Limited Guangzhou Branch

Ms. Yang Shuran, Senior Consultant, Netease Hangzhou Research Academy

Ms. Qin Yanlan, Director of the customer service department, Xinbang Express

Ms. Liu Xiuhua, Senior Director of Information Services, Infinitus

Venue:
Organizer:
Co-Organizer:
廣州市天河路525號中國電信廣州天河分公司互聯網+基地
Asia Pacific Customer Service Consortium
China Telecom Guangzhou Branch

 

Shenzhen - July 31, 2018, 2pm - 5pm

Press Release

Theme: Artificial Intelligent and Human Customer Service, Sales and Marketing

Jason Chu

Chairman

APCSC

Li Shutao
GM,
Customer Service Management
Shenzhen Gas Corporation Ltd

Liu Zhengfeng
Director , Experience Department

Customer Marketing Center
Shenzhen Airlines

Edward Xia

Managing Director

JLL, Shenzhen

 

Wang Ying

Deputy Director
Business Call Center
China Telecom Shenzhen Branch

 

Liao Daili

Chairman
 Shenzhen Call Center Industry Association

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Artificial Intelligent and Human Customer Service, Sales and Marketing

Mr. Shutao LiGeneral Manager, Customer Service Management, Shenzhen Gas Corporation Ltd

Mr. Liu Zhengfeng, Director of Experience Department,Customer Marketing Center,Shenzhen Airlines

Mr. Edward Xia, Managing Director, JLL (Shenzhen)

Ms. Wang Ying, Deputy Director, Business Call Center, China Telecom Shenzhen Branch

Ms. Liao Daili, Chairman, Shenzhen Call Center Industry Association

Mr. Paul Su, General Manager, Customer Service , TCL

Venue:
Organizer:
Co-Organizer:
深圳市福田区上梅林梅坳一路268号深燃大厦14楼
Asia Pacific Customer Service Consortium
Shenzhen Gas Corporation

 

Beijing - May 18, 2018, 2:00pm - 5:00pm
Press Release
Theme: Big Data, New-tech, Intelligent Applications Innovate Customer Services Experience

Jason Chu

Chairman

APCSC

Joseph Wai
CEO
Teleperformance China

SeanPullman

 Director of Technology Solution Team

Teleperformance China

Mike Mi

Secretariat

CCIIP

 

Chen Wang

Former Senior Operation Manager

toutiao.com

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Big Data, New-tech, Intelligent Applications Innovate Customer Services Experience

Mr. Joseph Wai, CEO, Teleperformance China

Mr. SeanPullman, Director of Technology Solution Team, Teleperformance China

Topic: AI and Chat-bot Technology to Improve Customer Experience

Mr. Mike Mi, Secretariat, Internet Customer Center Professional Committee, China Council for International Investment Promotion

Mr. Lv Hui, Sensior Customer Service Manager, Casco

Ms. Chen Wang, Former Senior Operation Manager, toutiao.com

Other Speakers and Panelists will be confirmed soon

Venue:
Organizer:
Co-Organizer:
北京海淀区南三街中科资源大厦南楼3
Asia Pacific Customer Service Consortium
Teleperformance China
 
Cambodia - May 2, 2018, 2:00pm - 5:00pm
Press Release
Theme: Big Data, New-tech, Intelligent Applications Innovate Customer Services Experience

Jason Chu

Chairman

APCSC

Robert Elliott

CEO & GM

Manulife Cambodia

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Big Data, New-tech, Intelligent Applications Innovate Customer Services Experience

Mr. Robert Elliott, Chief Executive Officer & General Manager, Manulife Cambodia
Topic: Achieving great corporate brand, customer engagement program and CSR leadership in Cambodia

Venue:
Organizer:
Co-Organizer:
8/F Siri Tower, 104 Russian Federation Blvd, Phnom Penh, Cambodia
Asia Pacific Customer Service Consortium
Manulife Cambodia
 
Kuala Lumpur - April 24, 2018, 2:00pm - 5:00pm
Press Release
Theme: Big Data, New-tech, Intelligent Applications Innovate Customer Services Experience

Jason Chu

Chairman

APCSC

 

Arnold Aranez
Director of Innovation Delivery
AIA Bhd.

Kannan Rajaratnam

Associate Director

Zalora

Navonil Roy

Former GM

Maxis

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Big Data, New-tech, Intelligent Applications Innovate Customer Services Experience

Mr. Arnold Aranez, Director of Innovation Delivery, AIA Bhd.

Topic: Innovation in AIA

Mr. Kannan Rajaratnam, Associate Director - Payments & Customer Operations, Zalora

Mr. Navonil Roy, Former General Manager Mergers & Partnerships, Maxis Communications Bhd.

 

Venue:
Organizer:
Co-Organizer:
Vibrant 1 & 2 Room, Level 7 Menara AIA, 99 Jalan Ampang 50450 Kuala Lumpur
Asia Pacific Customer Service Consortium
 AIA Bhd.
 
Guangzhou - April 11, 2018, 2:00pm - 5:00pm
Press Release
Theme: Big Data, New-tech, Intelligent Applications Innovate Customer Services Economy

Jason Chu

Chairman

APCSC

Kaiyang Sun

Vice GM

China Telecom Haizhu, Guangzhou

Zhenyuan Chen

Vice GM

Information Service Center

China Telecom Guangzhou

Linlin Huang

Big Data Team Director

Information Service Center

China Telecom Guangzhou

Wenjing Liang

Senior Adviser

NetEase Hangzhou Research Institute

 

Yangsong Wu

President

 CaiBo

Management Education Group

 

Zeng Bin

CTO

Channel Beyond

Customer Care

 

 

Speaker & Panelists:
Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Big Data, New-tech, Intelligent Applications Innovate Customer Services Economy

Mr. Kaiyang Sun, Vice GM, China Telecom Haizhu, Guangzhou

Mr. Zhenyuan Chen, Vice General Manager, Information Service Center, China Telecom Guangzhou Branch

Ms. Wenjing Liang, Senior Adviser, NetEase Hangzhou Research Institute

Topic: Using Service + Data to Activate Organizations and Enabling Enterprises

Ms. Linlin Huang, Big Data Team Director, Information Service Center, China Telecom Guangzhou

Topic: Operators of Big Data Cross Industry Application in the Big Data Era

Mr. Yangsong Wu, President, CaiBo(China) Management Education Group

Mr. Zeng Bin, CTO, Channel Beyond Customer Care

 

Venue:
Organizer:
Co-Organizer:
中国电信翼时代互联网+创新基地(广东省广州市海珠区广州大道南3603楼)
Asia Pacific Customer Service Consortium
China Telecom Guangzhou Branch

 

Shenzhen - April 9, 2018, 2:00pm - 5:00pm
Press Release
Theme: Big Data, New-tech, Intelligent Applications Innovate Customer Services Experience

Jason Chu

Chairman

APCSC

ShuTao Li

G.M
CS
Management
Shenzhen Gas

Yan Jiang

Deputy Manager

Information Center

Shenzhen Gas

Yongqiang Fu

Head of Shared Appliances

TCL Group

Huamin Shi

Business Director

Rainbow

 

Lian Lu

Vice Director

China Telecom Shenzhen

 

Grace Zhao

Consultant 

 

Speaker & Panelists:
Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Big Data, New-tech, Intelligent Applications Innovate Customer Services Experience

Mr. Shutao Li General Manager, Customer Service Management, Shenzhen Gas Corporation Ltd

Mr. Jiang Yan, Deputy Manager, Information Center, Shenzhen Gas Corporation Ltd

Topic: The Transformation and Upgrading of the Traditional Gas Industry by Intelligent Service

Mr. Yongqiang Fu, Head of Shared Appliances, TCL Group

Topic: Sharing appliances sharing the future

Mr. Huamin Shi, Business Director, Rainbow

Topic: Unmanned Convenience Store of Rainbow

Ms. Grace ZhaoConsultant, Internet Marketing Consultant

 

Venue:
Organizer:
Co-Organizer:
深圳市福田區上梅林梅坳一路268號深燃大廈
Asia Pacific Customer Service Consortium
Shenzhen Gas Corporation Ltd
Shanghai - March 23, 2018, 2:00pm - 5:00pm
Press Release
Theme: The Opportunity and Challenge of Internationalization faced by Chinese Top Enterprises under the Strategy of “One Belt, One Road”

Jason Chu
Chairman
APCSC

Lee Chuang Hua

Senior Partner

Gartner

Yanzifeng

Director of Customer Service

Casco

Wendy Wang

CEO

Columbia China Medicial Group Kai Yi Hospital

Elizabeth Lee

Founder

UFU Bang

Jason Han

CEO

Odianyun

Speaker & Panelists:
Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: The Opportunity and Challenge of Internationalization faced by Chinese Top Enterprises under the Strategy of “One Belt, One Road”

Mr. Li Chuang Hua, Senior Partner, Gartner

Topic: Technology Innovation lightens “One Belt, One Road”

Mr. Yanzifeng, Director of Customer Service, Casco

Topic: The Strategic service of High-speed Railway under “One Belt, One Road”

Mrs. Wendy Huang,

Topic: New Era, New Medicial Service

Mrs. Elizabeth Lee, Founder of UFU Bang

Topic: New Era, “Heart” Service

Mr. Jason Han, CEO, Odianyun

Topic:The Other Side of New Retail

 

Venue:
Organizer:
Co-Organizer:
上海市静安区恒丰路308号金水湾大酒店嘉会堂
Asia Pacific Customer Service Consortium
Casco
Singapore - March 14, 2018, 2:00pm - 5:00pm
Press Release
Theme: Big Data "New Retail" Customer Experience Innovation Strategy

Jason Chu
Chairman
APCSC

Mr. Nizam Md Agil

Vice President, CS

DHL Express (Singapore)


Kenneth Tan
Deputy General Manager
Mitsui & Co. Global Logistics

Nabendu Misra

Digital Banking Manager

Standard Chartered Bank

Anne Phey

Director and Industry Leader

IBM Singapore

Speaker & Panelists:
Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Big Data "New Retail" Customer Experience Innovation Strategy

Mr. Nizam Md Agil, Vice President, Customer Service, DHL Express (Singapore) Pte Ltd

Ms. Anne Phey, Director and Industry Leader, IBM Systems Asia Pacific, IBM Singapore Pte Ltd

Topic: IBM Big Data for Watson and Artificial Intelligence through Open Source

Mr. Nabendu Misra, Digital Banking Manager, Global Digital Banking, Standard Chartered Bank

Mr. Kenneth Tan, Deputy General Manager, Mitsui & Co. Global Logistics (Asia) Pte. Ltd.

Venue:
Organizer:
Co-Organizer:
DHL Air Express Centre, 1 Tai Seng Drive, Singapore 048617
Asia Pacific Customer Service Consortium
DHL Express (Singapore) Pte Ltd


Singapore - January 30, 2018, 2:00pm - 5:00pm
Press Release
Theme: Big Data Transform O2O Retail Shopping Experience Innovation

Jason Chu
Chairman
APCSC

Vijay Kumar Muvva
Group Executive Director
EnSoft Group

Sagar Aggarwal
Vice President
EMudhra

Arun Cavale
Regional Executive
IBM

Yvonne Liow
Vice President
Luxaviation Asia Pte Ltd.

Kenneth Tan
Deputy General Manager
Mitsui & Co. Global Logistics
Speaker & Panelists:
Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge
Topic: Big Data Transform O2O Retail Shopping Experience Innovation
Mr. Vijay Kumar Muvva, Group Executive Director, EnSoft Group
Topic: Customer Experience Management through Big Data Analytics
Mr. Sagar Aggarwal, Vice President, EMudhra Pte Ltd
Topic: Application Security covering Digital Signature, Multi factor Authentication
Mr. Arun Cavale, Regional Executive, Marketing & Strategy, IBM
Ms. Yvonne Liow, Vice President, Luxaviation Asia Pte Ltd.
Mr. Kenneth Tan, Deputy General Manager, Mitsui & Co. Global Logistics (Asia) Pte. Ltd.
Venue:
Organizer:
Co-Organizer:
3 Raffles Place, #09-02 Bharat Building, Singapore 048617
Asia Pacific Customer Service Consortium
EMudhra Pte Ltd

Taipei - January 26, 2018, 2:00pm - 5:00pm
Press Release
Theme: Big Data New Retail The Innovative Strategy of Sharing Platform

Jason Chu
Chairman
APCSC

Brandon Hsu
President
Regus Taipei

Edmund Lee
Deputy Professor
National University of Taipei

Roger Lee
Manager
Pou Sheng International
Speaker & Panelists:
Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge
Topic: Big Data New Retail The Innovative Strategy of Sharing Platform
Mr. Brandon Hsu, President, Regus Taipei
Mr. Edmund Lee, President, Chinese Society For Quality
Mr. Roger Lee, Manager, Pou Sheng International
Venue:
Organizer:
Co-Organizer:
台北市信義區忠孝東路五段68號29樓(信義微風)
Asia Pacific Customer Service Consortium
Regus Taipei
© 1998 - 2018 Asia Pacific Customer Service Consortium