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CRE & CSQS Roundtable 2017
 

If you would like to join our roundtable, please click the button for registration

 

 

Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable

CRE & CSQS Roundtable

 

Guangzhou  November 28, 2017 2:00pm-5:00pm

Press Release

Theme: Big Data Innovate Customer Experience, Discover Future Customer Loyalty

Jason Chu

Chairman

APCSC

Kit Xian

Manager,

Customer Servie Center

DYX Group

 

Alex Lee

Deputy GM

Anlai Communications Group

 

Xiaozhen Xie

Deputy Secretary-General

Guangzhou service trade and service outsourcing Association

 

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Big Data Innovate Customer Experience, Discover Future Customer Loyalty CRE Index

Mr. Kit Xian,  Manager of Customer Service Center, DYX Group

Mr. Alex Lee, Deputy GM, Anlai Communications Group

Ms. Xiaozhen Xie, Deputy Secretary-General,Guangzhou service trade and service outsourcing Association

Other Speakers and Panelists will be confirmed soon

Fee:

FREE of Charge with online registration, or RMB$200 non-member at the door

Eventbrite - Certificate in Customer Service Management Training
Organizer: Asia Pacific Customer Service Consortium

Time: 2:00pm - 5:00pm

Venue: 广州市越秀区德政北路538号达信大厦13楼

 

 

Shanghai November 16, 2017

Co-Organizer: Hang Lung Properties

Theme: Big Data Transform O2O Retail Shopping Experience Innovation

Jason Chu

Chairman

APCSC

Ray Leung

Service Quality Deputy GM

Hang Lung Properties

Janet Poon

GM, HR

Hang Lung Properties

 

Andy Luk

Former COO

AXA Assistance

 

Yin Zili

General Manager  of Administration

CPIC

Apple Liu

Founder&CEO

First Human Resource

Yang Xiaojuan

Deputy GM

Jiangsu Cheng Zhong

Garden

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Big Data Transform O2O Retail Shopping Experience Innovation

Mr. Ray Leung, Deputy General Manager - Service Quality, Hang Lung Properties Limited

Topic: From Great Service to Great Experience

Ms. Janet Poon, General Manager - Human resources, Hang Lung Properties Limited

Mr.Andy Luk,Former COO,AXA Asistance

Mr. Yin Zili, General Manager of Administration, China Pacific Life Insurance Co., Ltd.

Mr. Han Jun, CEO, Shanghai Odianyun Information Technology Co., Ltd

Mrs. Apple Liu, Founder & CEO, First Human Resources

Mrs. Yang Xiaojuan, Deputy GM , Jiangsu Cheng Zhong Garden Co., Ltd.
Other Speakers and Panelists will be confirmed soon

Fee:

FREE of Charge with online registration, or RMB$200 non-member at the door

Eventbrite - Certificate in Customer Service Management Training
Organizer: Asia Pacific Customer Service Consortium

Time: 2:00pm - 5:00pm

Venue: 上海市静安区南京西路1266号恒隆广场1号办公楼65楼商务中心

 

 

Tianjin  November 14, 2017 2:00pm-5:00pm

Press Release

Theme: Big Data Innovate Customer Experience, Discover Future Customer Loyalty CRE Index

Speaker & Panelists:

Jason Chu

Chairman

APCSC

Elizabeth Lee

founder

UFU Bang

Mike Mi
Secretariat
CCIIP

 

Jie Baichen

Associate Prof.

Tianjin University

 

Liu Yan Jun
Vice President
ACCB

Xiaofang Dong

GM

Shenzhou Haotian

Amy Zhao
GM, CS Center
RKYLIN Group

 

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Big Data Innovate Customer Experience, Discover Future Customer Loyalty CRE Index

Ms. Elizabeth Lee, Founder, UFU Bang

Topic: Invisible Service and 5 Star Service

Mr. Xiaocheng Zhu, Assistant Dean, Customer Service, State Grid Corporation of China

Mr. Mike Mi, Secretariat, Internet Customer Center Professional Committee, China Council for International Investment Promotion

Mr. Jie Baichen, Associate Prof., Tianjin University

Mr.Yanjun Liu, Vice President, Academy of Contact Center and BPO

Ms. Xiaofang Dong, General Manager, Tianjin Shenzhou Haotian Technology Co. Ltd.

Ms. Amy Zhao, General Manager, Customer Service Center, Rkylin Group

Other Speakers and Panelists will be confirmed soon

  • What are CEO focuses to achieve sustainable performance growth with successful customer experience management in the new economy?

  • How to create more business, products and service mobile O2O opportunities?

  • What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?

  • Business Innovation model from Malaysia, Hong Kong, Asia Pacific and Western World

  • How do Customer Experience, Technology and Corporate Social Responsibility create strategic value in the current business environment?

Venue: 

天津市東麗區麗湖環路

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizer: State Grid Corporation of China

 

 

Wuxi September 14, 2017 2:00pm-5:00pm

Press Release

Theme: Big Data Innovate Customer Experience, Discover Future Customer Loyalty CRE Index

Speaker & Panelists:

Jason Chu

Chairman

APCSC

Li Guan Yi
Senior Manager
Lenovo Services

Shang Jing Chun

Operation Manager

Jiangsu Chengzhong Garden

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Big Data Innovate Customer Experience, Discover Future Customer Loyalty CRE Index

Mr. Li Guan Yi, Senior Manager, Online Service, Lenovo Services

Topic: Lenovo Services in Experience Economy Age

Ms. Shang Jing Chun, Operation Manager, Jiangsu Chengzhong Garden Co., Ltd

  • What are CEO focuses to achieve sustainable performance growth with successful customer experience management in the new economy?

  • How to create more business, products and service mobile O2O opportunities?

  • What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?

  • Business Innovation model from Malaysia, Hong Kong, Asia Pacific and Western World

  • How do Customer Experience, Technology and Corporate Social Responsibility create strategic value in the current business environment?

Venue: 

江苏省无锡市震泽路国家软件园海豚座B2

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizer:  Lenovo Services

 

 

Beijing September 12, 2017 2:00pm-5:00pm

Press Release

Theme: Big Data Innovate Customer Experience, Discover Future Customer Loyalty CRE Index

Speaker & Panelists:

Jason Chu

Chairman

APCSC

Amy Zhao

GM, CS Center
RKYLIN Group

Mike Mi

President

ACCB

Qi Li

Supervisor

Lenovo

Jianye Wang

GM

Wisdom Consultants

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Big Data Innovate Customer Experience, Discover Future Customer Loyalty CRE Index

Ms. Amy Zhao, General Manager, Customer Service Center, Rkylin Group

Topic:  E-commerce Customer Service

Mr. Mike Mi, President, Academy of Contact Center and BPO, China CRE Awards Panel of Judges

Ms. Qi Li, Supervisor, Customer Service Quality, Lenovo

Mr. Jianye Wang, General Manager, Wisdom Consultants Ltd

  • What are CEO focuses to achieve sustainable performance growth with successful customer experience management in the new economy?

  • How to create more business, products and service mobile O2O opportunities?

  • What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?

  • Business Innovation model from Malaysia, Hong Kong, Asia Pacific and Western World

  • How do Customer Experience, Technology and Corporate Social Responsibility create strategic value in the current business environment?

Venue: 

北京市朝陽區酒仙橋路14號兆維工業園區C22

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizer:  Rkylin E-Commerce

 

 

Hong Kong August 17, 2017 2:30pm-5:30pm

Press Release

Theme: Big Data Innovate Customer Experience, Discover Future Customer Loyalty CRE Index

Speaker & Panelists:

Jason Chu

Chairman

APCSC

Nicholas Yuen

Senior Telebet Manager

HK Jockey Club

Philip Chan
Director & GM
Canon Hongkong

Sam Yu

Professor

Suzhou University

Peter Grattan
Head of Customer Operations
Telstra

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Big Data Innovate Customer Experience, Discover Future Customer Loyalty CRE Index

Mr. Nicholas Yuen, Senior Telebet Manager, The Hong Kong Jockey Club

Topic: A 8S Telebet Centre: A Star Workplace

Mr. Philip Chan, Director and General Manager, Canon Hongkong Company Limited

Topic: Close to customer – using Video Analytics Solution

Mr. Sam Yu, Adjunct Professor, SKEMA Business School; Professor, Suzhou University

Mr. Peter Grattan, Head of Customer Operations, Telstra

  • What are CEO focuses to achieve sustainable performance growth with successful customer experience management in the new economy?

  • How to create more business, products and service mobile O2O opportunities?

  • What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?

  • Business Innovation model from Malaysia, Hong Kong, Asia Pacific and Western World

  • How do Customer Experience, Technology and Corporate Social Responsibility create strategic value in the current business environment?

Venue: 

The Hong Kong Jockey Club, Sha Tin Communications & Technology Centre, Sha Tin Racecourse, New Territories

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizer: The Hong Kong Jockey Club

 

 

Shenzhen August 15, 2017 2:30pm-5:30pm

Press Release

Theme: Big Data Innovate Customer Experience, Discover Future Customer Loyalty CRE Index

Speaker & Panelists:

朱剛岑

主席
亞太顧客服務協會

蔡冬

商學院院長

聯訊通

于寶山

教授

蘇州大學

 

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Big Data Innovate Customer Experience, Discover Future Customer Loyalty CRE Index

Mr. Dong Cai, Dean, Business School, LianXunTong Group

Mr. Sam Yu, Adjunct Professor, SKEMA Business School; Professor, Suzhou University

Topic: Big Data, Cross-border Electricity Supplier and Supply Chain Finance

  • What are CEO focuses to achieve sustainable performance growth with successful customer experience management in the new economy?

  • How to create more business, products and service mobile O2O opportunities?

  • What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?

  • Business Innovation model from Malaysia, Hong Kong, Asia Pacific and Western World

  • How do Customer Experience, Technology and Corporate Social Responsibility create strategic value in the current business environment?

Venue: 

深圳市南山區科技北三路南玻電子大廈2F

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizer: LianXunTong Business Management (Shenzhen) Company

 

 

 

Shenzhen May 24, 2017 2:30pm-5:30pm

Press Release

Theme:  Innovative Best Practices for Customer Experience, Branding and CRM

Speaker & Panelists:

Jason Chu

Chairman

APCSC

 

Wan Ke

General Manager

MCSE MCDBA Cloud Computing Center

Shenzhen Telecom

Yang Jian Wei

 Managerbusiness-call

operation center

China Telecom Shenzhen Branch

Zhao Li

CEO

 Grand Media

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Innovative Best Practices for Customer Experience, Branding and CRM

Mr. Wan Ke, General Manager,  MCSE MCDBA Cloud Computing Center, Shenzhen Telecom

Mr. Yang Jian Wei,  Manager, Business-Call Operation Center, China Telecom Shenzhen Branch

Topic:  Exploration and Practice of China Telecom 's Contact Center Innovation

Ms. Zhao Li, CEO, Grand Media

Mr. Zheng Shu Wen, Director, Business Operation, AIA Insurance Shenzhen Branch 

  • What are CEO focuses to achieve sustainable performance growth with successful customer experience management in the new economy?

  • How to create more business, products and service mobile O2O opportunities?

  • What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?

  • Business Innovation model from Malaysia, Hong Kong, Asia Pacific and Western World

  • How do Customer Experience, Technology and Corporate Social Responsibility create strategic value in the current business environment?

Venue: 

深圳市福田區益田路5055號信息樞紐大厦中國電信深圳分公司4樓會議廳(地鐵羅寶綫購物公園站A出口)

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizer: China Telecom Shenzhen Branch

 

Hong Kong May 17, 2017 2:30pm-5:30pm

Press Release

Theme:  Innovative Best Practices for Customer Experience, Branding and CRM

Speaker & Panelists:

Jason Chu

Chairman

APCSC

 

Malou Caluza

CMO

QNET

Sinamar Reyes
Head of Network Success
QNET

Charles Mok

Legislative Councilor (IT)

HKSAR

William Law

Director, EODB

AIA Internationa

 

Daniel Chow

MD

Principal

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Innovative Best Practices for Customer Experience, Branding and CRM

Ms. Malou Caluza, Chief Marketing Officer, QNET Ltd

Topic: Welcome to QNET

Mr. Sinamar Reyes, Head of Network Success, QNET Ltd

Topic: Driving Global Multichannel E-commerce

Hon. Charles Mok, Legislative Councilor (IT), HKSAR Government

Topic: How to leverage on CRM to keep the Government relevant in this digital age

Mr. Daniel Chow, Managing Director, Customer Experience & Servicing, Principal Investment & Retirement Services Limited

Mr. William Law, Director, EODB, AIA International Limited

  • What are CEO focuses to achieve sustainable performance growth with successful customer experience management in the new economy?

  • How to create more business, products and service mobile O2O opportunities?

  • What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?

  • Business Innovation model from Malaysia, Hong Kong, Asia Pacific and Western World

  • How do Customer Experience, Technology and Corporate Social Responsibility create strategic value in the current business environment?

Venue: 

Units G-L MG Tower, 133 Hoi Bun Road, Kwun Tong, Hong Kong

Organizer:

Asia Pacific Customer Service Consortium