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CRE & CSQS Roundtable 2017
 

If you would like to join our roundtable, please click the button for registration

 

 

Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable

CRE & CSQS Roundtable

 

Shenzhen May 24, 2017 2:30pm-5:30pm

Press Release

Theme:  Innovative Best Practices for Customer Experience, Branding and CRM

Speaker & Panelists:

Jason Chu

Chairman

APCSC

 

Wan Ke

General Manager

MCSE MCDBA Cloud Computing Center

Shenzhen Telecom

Yang Jian Wei

 Managerbusiness-call

operation center

China Telecom Shenzhen Branch

Zhao Li

CEO

 Grand Media

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Innovative Best Practices for Customer Experience, Branding and CRM

Mr. Wan Ke, General Manager,  MCSE MCDBA Cloud Computing Center, Shenzhen Telecom

Mr. Yang Jian Wei,  Manager, Business-Call Operation Center, China Telecom Shenzhen Branch

Topic:  Exploration and Practice of China Telecom 's Contact Center Innovation

Ms. Zhao Li, CEO, Grand Media

Mr. Zheng Shu Wen, Director, Business Operation, AIA Insurance Shenzhen Branch 

  • What are CEO focuses to achieve sustainable performance growth with successful customer experience management in the new economy?

  • How to create more business, products and service mobile O2O opportunities?

  • What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?

  • Business Innovation model from Malaysia, Hong Kong, Asia Pacific and Western World

  • How do Customer Experience, Technology and Corporate Social Responsibility create strategic value in the current business environment?

Venue: 

深圳市福田區益田路5055號信息樞紐大厦中國電信深圳分公司4樓會議廳(地鐵羅寶綫購物公園站A出口)

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizer: China Telecom Shenzhen Branch

 

Hong Kong May 17, 2017 2:30pm-5:30pm

Press Release

Theme:  Innovative Best Practices for Customer Experience, Branding and CRM

Speaker & Panelists:

Jason Chu

Chairman

APCSC

 

Malou Caluza

CMO

QNET

Sinamar Reyes
Head of Network Success
QNET

Charles Mok

Legislative Councilor (IT)

HKSAR

William Law

Director, EODB

AIA Internationa

 

Daniel Chow

MD

Principal

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Innovative Best Practices for Customer Experience, Branding and CRM

Ms. Malou Caluza, Chief Marketing Officer, QNET Ltd

Topic: Welcome to QNET

Mr. Sinamar Reyes, Head of Network Success, QNET Ltd

Topic: Driving Global Multichannel E-commerce

Hon. Charles Mok, Legislative Councilor (IT), HKSAR Government

Topic: How to leverage on CRM to keep the Government relevant in this digital age

Mr. Daniel Chow, Managing Director, Customer Experience & Servicing, Principal Investment & Retirement Services Limited

Mr. William Law, Director, EODB, AIA International Limited

  • What are CEO focuses to achieve sustainable performance growth with successful customer experience management in the new economy?

  • How to create more business, products and service mobile O2O opportunities?

  • What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?

  • Business Innovation model from Malaysia, Hong Kong, Asia Pacific and Western World

  • How do Customer Experience, Technology and Corporate Social Responsibility create strategic value in the current business environment?

Venue: 

Units G-L MG Tower, 133 Hoi Bun Road, Kwun Tong, Hong Kong

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizer: QNET Ltd

 

Phnom Penh May 12, 2017 2:30pm-5:30pm

Press Release

Theme:  Innovative Best Practices for Customer Experience, Branding and CRM

Speaker & Panelists:

Jason Chu

Chairman

APCSC

Robert Elliott

CEO & GM

Manulife Cambodia

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Innovative Best Practices for Customer Experience, Branding and CRM

Mr. Robert Elliott, Chief Executive Officer and General Manager, Manulife Cambodia

  • What are CEO focuses to achieve sustainable performance growth with successful customer experience management in the new economy?

  • How to create more business, products and service mobile O2O opportunities?

  • What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?

  • Business Innovation model from Malaysia, Hong Kong, Asia Pacific and Western World

  • How do Customer Experience, Technology and Corporate Social Responsibility create strategic value in the current business environment?

Venue: 

4/F Siri Tower, 104 Russian Federation Blvd, Phnom Penh, Cambodia

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizer: Manulife Cambodia

 

Qingdao May 5, 2017 2:30pm-5:30pm

Press Release

Theme:  Explore New CS Model in the Era of Omnimedia Interaction

Speaker & Panelists:

Jason Chu

Chairman

APCSC

Wang Yan

Director

Oversea Service

Haier

Zheng Xiao Qing

 Manager

Haier

Xu Bing Qing

Director

East China Unit

TakShine Consulting

Ma Lin

Customer Service Manager

 DHL

Amy Zhao

General Manager

CS  Center

 RKYLIN Group

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Innovative Best Practices for Customer Experience, Branding and CRM

Mr. Wang Yan, Oversea Service Director, Haier Overseas Electric Appliances Corp. Ltd

Mr. Zheng Xiao Qing, Home Electrical appliances Operation Manager, Haier China

Topic: Omnimedia Operation

Mr. Xu Bing Qing,  East China Business Unit Director, TakShine Consulting Services Ltd

Topic: How CRM Helps to Develop Modern Customer Service

Mr. Ma Lin, Customer Service Manager, Shandong, DHL

Topic: Insanely Customer Centric Culture of DHL

Ms. Amy Zhao, General Manager, Customer Service Center, RKYLIN Group

  • What are CEO focuses to achieve sustainable performance growth with successful customer experience management in the new economy?

  • How to create more business, products and service mobile O2O opportunities?

  • What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?

  • Business Innovation model from Malaysia, Hong Kong, Asia Pacific and Western World

  • How do Customer Experience, Technology and Corporate Social Responsibility create strategic value in the current business environment?

Venue: 

中国山东省青岛市崂山区海尔路1号海尔工业园区

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizer: Haier Overseas Electric Appliances Corp. Ltd

 

Taipei April 20, 2017 2:30pm-5:30pm

Press Release

Theme:  Innovative Best Practices for Customer Experience, Branding and CRM

Speaker & Panelists:

Jason Chu

Chairman

APCSC

Liu Guan Sheng Consultant

 Chinese Society for Quality

Eric Chang

CS Manager

DBS Bank

Sam Yuan

Manager

 Channel Mgt

Far EasTone Telecom 

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Innovative Best Practices for Customer Experience, Branding and CRM

Mr. Liu Guan Sheng, Consultant, Chinese Society for Quality

Mr. Eric Chang, Customer Service Manager, DBS Bank Taiwan

Mr. Sam Yuan, Manager, Channel Management, Far EasTone Telecommunication Co., Ltd.

  • What are CEO focuses to achieve sustainable performance growth with successful customer experience management in the new economy?

  • How to create more business, products and service mobile O2O opportunities?

  • What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?

  • Business Innovation model from Malaysia, Hong Kong, Asia Pacific and Western World

  • How do Customer Experience, Technology and Corporate Social Responsibility create strategic value in the current business environment?

Venue: 

臺北市羅斯福路二段75號10樓

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizer: Chinese Society for Quality

 

Kuala Lumpur March 30, 2017 2:30pm-5:30pm

Press Release

Theme: 2017 Outlook for Customer Experience, Branding and CRM Strategy

Speaker & Panelists:

Jason Chu

Chairman

APCSC

Arnold Aranez

Director of Innovation Delivery

AIA Bhd.

Munirah Looi

President & CEO

Brandt International

Vigneswaran Sivalingam

Head of Channel Support

Maxis Bhd.

Jo Anne Ng

Vice President

Financial Institution

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: 2017 Outlook for Customer Experience, Branding and CRM Strategy

Mr. Arnold AranezDirector of Innovation Delivery, AIA Bhd.

Topic: Innovation in AIA

Mr. Vigneswaran Sivalingam, Head of Channel Support, Maxis Bhd.

Ms. Munirah Looi, Founder/President & CEO, Brandt International

Ms. Jo Anne Ng, Vice President, Financial Institution

  • What are CEO focuses to achieve sustainable performance growth with successful customer experience management in the new economy?

  • How to create more business, products and service mobile O2O opportunities?

  • What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?

  • Business Innovation model from Malaysia, Hong Kong, Asia Pacific and Western World

  • How do Customer Experience, Technology and Corporate Social Responsibility create strategic value in the current business environment?

Venue: 

Level 7, Wisma AIA, 99 Jalan Ampang, Kuala Lumpur, Malaysia 50450

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizer: AIA Bhd.

 

Singapore March 28, 2017 2:30pm-5:30pm

Press Release

Theme: 2017 Outlook for Customer Experience, Branding and CRM Strategy

Speaker & Panelists:

Jason Chu

Chairman

APCSC

Yvonne Liow

Vice President

Luxaviation Asia

Keeve Tan

VP, Commodity

UOB Group

Kenneth Lim

Head of Enterprise Marketing

Huawei Technologies

Arun Cavale

Regional Executive, Marketing & Strategy

IBM

Katrina Too

APAC Marketing Manager

HubSpot

Rolf van der Pol
MD
SME Software Solutions

Eng Hock Chong

VP, Asia Pacific

CX Group

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: 2017 Outlook for Customer Experience, Branding and CRM Strategy

Ms. Yvonne Liow, Vice President, Luxaviation Asia Pte Ltd.

Topic: How do Customer Experience, Social Media and Technology create strategic value in the current business environment?

Mr. Keeve Tan, VP, Commodity Trading Firms & Corporates, UOB Group

Topic: Stakeholders vs Shareholders in the Future Economy

Mr. Kenneth Lim, Head of Enterprise Marketing - Singapore, Huawei Technologies

Mr. Arun Cavale, Regional Executive, Marketing & Strategy, IBM

Ms. Katrina Too, APAC Marketing Manager, HubSpot

Mr. Rolf van der Pol, Managing Director, SME Software Solutions

Mr. Eng Hock Chong, VP, Asia Pacific, CX Group

  • What are CEO focuses to achieve sustainable performance growth with successful customer experience management in the new economy?

  • How to create more business, products and service mobile O2O opportunities?

  • What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?

  • Business Innovation model from Singapore, Hong Kong, Asia Pacific and Western World

  • How do Customer Experience, Technology and Corporate Social Responsibility create strategic value in the current business environment?

Venue: 

DHL Air Express Centre, 1 Tai Seng Drive, Singapore 535215

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizer: DHL Express (Singapore) Pte Ltd

 

Shanghai March 16, 2017 2:30pm-5:30pm

Press Release

Theme: 2017 Outlook for Customer Experience, Branding and CRM Strategy

Speaker & Panelists:

Jason Chu

Chairman

APCSC

Jerry Liu
Head of Contact Center
AIA Company Limited

Luo Dan

CS Senior Manager

AIA Company Limited

Benson Chen

Senior Development Manager

Cisco China

Cai DongSheng

Secretariat

Shanghai HSE Association

 

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: 2017 Outlook for Customer Experience, Branding and CRM Strategy

Mr. Jerry Liu, Head of China Region Contact Center / Assistant Director, AIA Company Limited

Topic: Enter into AIA Contact Center

Ms. Luo Dan, Customer Service Senior Manager, AIA Company Limited

Mr. Benson Chen, Senior Development Manager, Cisco China

Mr. Cai Dong Sheng, Secretariat, Shanghai Health, Safety & Environment Association

  • What are CEO focuses to achieve sustainable performance growth with successful customer experience management in the new economy?

  • How to create more business, products and service mobile O2O opportunities?

  • What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?

  • Business Innovation model from China, Hong Kong, Asia Pacific and Western World

  • How do Customer Experience, Technology and Corporate Social Responsibility create strategic value in the current business environment?