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CRE & CSQS Roundtable 2016
 

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Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable

CRE & CSQS Roundtable

Taipei December 15, 2016 2:30pm-5:30pm

Press Release

Theme: Technologies and Experience Innovation on Internet+ Buy+ O2O Global Commerce

Speaker & Panelists:

Jason Chu

Chairman

APCSC

Samuel Yuan

VP, Channel Operation Mgt.

Far EasTone Telecom

Jacky Gao

Senior Director

Taiwan Star Telecom

Michael Sung

General Manager

ezPay

Susan Tung

National Cashier Manager

Carrefour

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Technologies and Experience Innovation on Internet+ Buy+ O2O Global Commerce

Mr. Samuel Yuan, Vice President – Channel Operation Management and Convergence Product, Far EasTone Telecommunications Co., Ltd

Topic: Service from the Heart

Mr. Jacky Gao, Senior Director, Customer Service, Taiwan Star Telecom Co., Ltd.

Mr. Michael Sung, General Manager, ezPay

Ms. Susan Tung, National Cashier Manager, Carrefour

  •  What are CEO focuses to achieve sustainable performance growth with successful customer experience management in the new economy?

  • How to create more business, products and service mobile O2O opportunities?

  • What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?

  • Business Innovation model from Taipei, China, Asia Pacific and Western World

  • How do Customer Experience, Technology and Corporate Social Responsibility create strategic value in the current business environment?

Venue: 

台北市內湖區瑞光路218號9樓尼加拉瀑布會議室

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizer: Far EasTone Telecommunications Co., Ltd.

 

CRE & CSQS Roundtable

Singapore December 8, 2016 2:30pm-5:30pm

Press Release

Theme: CRE Leadership in Customer Experience Transformation and Innovation for Customer Satisfaction & Loyalty Enhancement

Speaker & Panelists:

Jason Chu

Chairman

APCSC

Jeannie Hertel

COO, Singapore

Mercuri Urval

Keith Kee

Board Member

Singapore Professional Executives Cooperative

Kenneth Tan

Deputy GM

Tri-Net Logistics

Luke Janssen

Executive Chairman

Tigerspike

Alex Berruezo Farguell
Director and Chief of Staff
MetLife

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: CRE Leadership in Customer Experience Transformation and Innovation for Customer Satisfaction & Loyalty Enhancement

Dr. Jeannine Hertel, Chief Operating Officer, Singapore, Mercuri Urval

Topic: It’s all about people – achieving Customer Relationship Excellence hand in hand with Human Resources

Mr. Keith Kee, Board of Director Member, Singapore Professional Executives Cooperative

Mr. Kenneth Tan, Deputy General Manager, Tri-Net Logistics (Asia) Pte Ltd

Mr. Luke Janssen, Executive Chairman, Tigerspike

Mr. Alex Berruezo Farguell, Director and Chief of Staff, MetLife

  •  What are CEO focuses to achieve sustainable performance growth with successful customer experience management in the new economy?

  • How to create more business, products and service mobile O2O opportunities?

  • What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?

  • Business Innovation model from Singapore, Malaysia, China, Asia Pacific and Western World

  • How do Customer Experience, Technology and Corporate Social Responsibility create strategic value in the current business environment?

Venue: 

Unit #09-00, 1 Phillip Street, Singapore 048692

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizer: Mercuri Urval Singapore
Supporting Organization: Singapore Professional Executives Cooperative

 

CRE & CSQS Roundtable

Kuala Lumpur December 6, 2016 2:30pm-5:30pm

Press Release

Theme: CRE Leadership in Customer Experience Transformation and Innovation for Customer Satisfaction & Loyalty Enhancement

Speaker & Panelists:

Jason Chu

Chairman

APCSC

Robin Leong

Business Development Director

Asia Hired

Jolene Wong

Senior Solution Marketing Manager

Huawei Technologies

Alan See

Co-founder & CEO

Firmus Sdn Bhd 

Rani Wemel

COO

LTT Global Communications

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: CRE Leadership in Customer Experience Transformation and Innovation for Customer Satisfaction & Loyalty Enhancement

Mr. Robin Leong, Business Development Director, Asia Hired

Topic: Marketplace for Curated Outsourced Talents/Services

Ms. Jolene Wong, Senior Solution Marketing Manager (South Pacific region), Huawei Technologies Co., Ltd.

Topic: Technological Strategies for Efficiency Enhancement of Service Delivery

Mr. Alan See, Co-founder and Chief Executive Officer, Firmus Sdn Bhd

Ms. Rani Wemel, Chief Operating Officer, LTT Global Communications Sdn Bhd

  •  What are CEO focuses to achieve sustainable performance growth with successful customer experience management in the new economy?

  • How to create more business, products and service mobile O2O opportunities?

  • What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?

  • Business Innovation model from Malaysia, Singapore, China, Asia Pacific and Western World

  • How do Customer Experience, Technology and Corporate Social Responsibility create strategic value in the current business environment?

Venue: 

No 18, Jalan 2/137B, Resources Industrial Centre, Off Jalan Klang Lama, 58200 Kuala Lumpur, Malaysia

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizer: Asia Hired

 

CRE & CSQS Roundtable

Shenzhen November 22, 2016 2:30pm-5:30pm

Press Release

Theme: Technologies and Experience Innovation on Internet+ Buy+ O2O Global Commerce

Speaker & Panelists:

Jason Chu

Chairman

APCSC

Zhang Yu

AGM

Rainbow Department Store

Jiang Nannan

Strategic & Operation Director

Rainbow Department Store

Sally Liu
General Manager

Shenzhen Huize Investment Management

Wing Sun

General Manager

Jianyi Tech

Li Yifeng

Chairman

深圳市感恩文化發展

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Technologies and Experience Innovation on Internet+ Buy+ O2O Global Commerce

Ms. Zhang Yu, Assistant General Manager, Rainbow Department Store Co., Ltd.

Ms. Jiang Nannan, Strategic and Operations Director, Rainbow Department Store Co., Ltd.

Ms. Sally Liu, General Manager, Shenzhen Huize Investment Management Co., Ltd.

Ms Wing Sun, General Manager, South China Business Center, Jianyi Tech Co., Ltd.

Mr. Li Yifeng, Chairman, 深圳市感恩文化发展有限公司

  •  What are CEO focuses to achieve sustainable performance growth with successful customer experience management in the new economy?

  • How to create more business, products and service mobile O2O opportunities?

  • What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?

  • Business Innovation model from China, Hong Kong, Asia Pacific and Western World

  • How do Customer Experience, Technology and Corporate Social Responsibility create strategic value in the current business environment?

Venue: 

深圳市南山区中心路(深圳湾段)3019号天虹总部大厦9楼培训室

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizer: Rainbow Department Store Co., Ltd.

 

CRE & CSQS Roundtable

Hong Kong November 17, 2016 2:30pm-5:30pm

Press Release

Theme: Technologies and Experience Innovation on Internet+ Buy+ O2O Global Commerce

Speaker & Panelists:

Jason Chu

Chairman

APCSC

Patrick Ng

Executive Manager

The Hong Kong Jockey Club

Björn Gülsdorff

Head of Business Development

Creative Virtual Ltd.

Philip Chan

Director, Business Imaging Solution and Production Printing Group

Canon Hongkong

Alexander Chan

Senior Programme Director

HKU SPACE

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Technologies and Experience Innovation on Internet+ Buy+ O2O Global Commerce

Mr. Patrick Ng, Executive Manager, Strategic Customer Systems and Planning, The Hong Kong Jockey Club

Mr. Björn Gülsdorff, Head of Business Development, Creative Virtual Ltd.

Mr. Philip Chan, Director, Business Imaging Solution and Production Printing Group, Canon Hongkong Company Limited

Dr. Alexander Chan, Senior Programme Director/College Principal Lecturer, HKU SPACE

  •  What are CEO focuses to achieve sustainable performance growth with successful customer experience management in the new economy?

  • How to create more business, products and service mobile O2O opportunities?

  • What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?

  • Business Innovation model from Hong Kong, China, Asia Pacific and Western World

  • How do Customer Experience, Technology and Corporate Social Responsibility create strategic value in the current business environment?

Venue: 

Room 6, 8/F, The Hong Kong Jockey Club, Sha Tin Communications & Technology Centre, Sha Tin Racecourse, New Territories

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizer: The Hong Kong Jockey Club

 

CRE & CSQS Roundtable

Beijing November 3, 2016 2pm-5pm

Press Release

Theme: International Customer Experience Innovation and Employee Engagement with Leadership Effectiveness

Speaker & Panelists:

Jason Chu

Chairman

APCSC

Amy Zhao

CS Center General Manager

RKYLIN Group

Kerry Qin

General Manager

CTi Forum

Elizabeth Lee
Director
UFH Customer Services

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: International Customer Experience Innovation and Employee Engagement with Leadership Effectiveness

Ms. Amy Zhao, General Manager, Customer Service Center, RKYLIN Group

Topic: How to setup the Double-Eleven Early Warning Mechanism

Mr. Kerry Qin, General Manager, CTi Forum

Mrs. Elizabeth Lee, Director, UFH Customer Services

  •  What are CEO focuses to achieve sustainable performance growth with successful customer experience management in the new economy?

  • How to create more business, products and service mobile O2O opportunities?

  • What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?

  • Business Innovation model from China, Hong Kong, Asia Pacific and Western World

  • How do Customer Experience, Technology and Corporate Social Responsibility create strategic value in the current business environment?

Venue: 

北京朝阳区酒仙桥路14号兆维工业园C2-2 2层好莱坞会议室

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizer: RKYLIN Group

 

CRE & CSQS Roundtable

Shanghai November 1, 2016 2pm-5pm

Press Release

Theme: International Customer Experience Innovation and Employee Engagement with Leadership Effectiveness

Speaker & Panelists:

Jason Chu

Chairman

APCSC

Jerry Liu

Head of Contact Center

AIA Company Limited

Lilian Luo

Head of Service Management

AIA Company Limited

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: International Customer Experience Innovation and Employee Engagement with Leadership Effectiveness

Mr. Jerry Liu, Head of China Region Contact Center / Assistant Director, AIA Company Limited

Topic: Enter into AIA Contact Center

Ms. Lilian Luo, Head of Service Management, AIA Company Limited

  •  What are CEO focuses to achieve sustainable performance growth with successful customer experience management in the new economy?

  • How to create more business, products and service mobile O2O opportunities?

  • What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?

  • Business Innovation model from China, Hong Kong, Asia Pacific and Western World

  • How do Customer Experience, Technology and Corporate Social Responsibility create strategic value in the current business environment?

Venue: 

上海市徐家汇路610号日月光中心友邦保险有限公司10楼“梦想会议室”

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizer: AIA Company Limited China Service Management

 

CRE & CSQS Roundtable

Guangzhou October 25, 2016 2pm-5pm

Press Release

Theme: Internet+ AR & VR Customer Experience Transformation Innovation

Speaker & Panelists:

Jason Chu

Chairman

APCSC

Feng Min

General Manager

21CN

Li Zhen Lin

Executive VP

21CN.com

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Internet+ AR & VR Customer Experience Transformation Innovation

Mr. Feng Min, General Manager, Integrated Platform Development Operation Center Innovation Business Department, 21CN

Topic: VR Changing the World - Virtual Reality comes into Reality

Mr. Li Zhen Lin, Executive Vice President, 21CN.com

Ms. Huang Wei, General Manager, Operation Management, 21CN

  •  What are CEO focuses to achieve sustainable performance growth with successful customer experience management in the new economy?

  • How to create more business, products and service mobile O2O opportunities?

  • What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?

  • Business Innovation model from Hong Kong, China, Asia Pacific and Western World

  • How do Customer Experience, Technology and Corporate Social Responsibility create strategic value in the current business environment?

Venue: 

广州市天河区龙口中路211号华天国际广场东苑首层

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizer: 21CN

 

CRE & CSQS CXO Forum

Hong Kong October 14, 2016 2:30pm-5:30pm

Press Release

Theme: CRE Leadership in Customer Experience Transformation and Innovation for Customer Satisfaction & Loyalty Enhancement

Speaker & Panelists:

Jason Chu

Chairman

APCSC

Paul Carson

Chief Operating Officer

AXA Hong Kong

Sudesh Thevasenabathy

Head of CE

AXA Hong Kong

Michelle Shiers

Chief CS Officer

Telstra

Anne Lee

Executive GM

China CITIC Bank International

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: CRE Leadership in Customer Experience Transformation and Innovation for Customer Satisfaction & Loyalty Enhancement

Mr. Paul Carson, Chief Operating Officer, AXA Hong Kong

Mr. Sudesh Thevasenabathy, Head of Customer Experience, AXA Hong Kong

Topic: Customer Centric Culture – Enabling Change from Within

Ms. Michelle Shiers, Chief Customer Service Officer, Telstra

Ms. Anne Lee, Executive General Manager, China CITIC Bank International Limited

  •  What are CEO focuses to achieve sustainable performance growth with successful customer experience management in the new economy?

  • How to create more business, products and service mobile O2O opportunities?

  • What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?

  • Business Innovation model from Hong Kong, China, Asia Pacific and Western World

  • How do Customer Experience, Technology and Corporate Social Responsibility create strategic value in the current business environment?

Venue: 

The Hub, 15/F Vertical Square, 28 Heung Yip Road, Wong Chuk Hang, Hong Kong

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizer: AXA Hong Kong

 

CRE & CSQS ROUNDTABLE

Shenzhen September 22, 2016 2:30pm-5:30pm

Press Release

Theme: Internet+ O2O AR Customer Experience Leadership Transformation Innovation

Speaker & Panelists:

Jason Chu

Chairman

APCSC

Elizabeth Lee
Director
UFH Customer Services

Maggie Zhang

General Manager

Regus

Li Pei Jiang

GM

HTC Biyadi


Kingenter Wang
Executive Director
Hui Cheng 
Commercial Service

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Internet+ O2O AR Customer Experience Leadership Transformation Innovation

Mrs. Elizabeth Lee, Director, UFH Customer