About the CSQS
  Chairman's Introduction
  Benefits
  Overview
  Objective
  Implementation
  CSQS Committee
  CRE & CSQS Roundtable 2017
  CRE & CSQS Roundtable 2016
  CRE & CSQS Roundtable 2015
  CRE & CSQS Roundtable 2014
  CRE & CSQS Roundtable 2013
  CRE & CSQS Roundtable 2012
  CRE & CSQS Roundtable 2011
  CSQS Roundtable 2010
  CSQS Roundtable 2009
  CSQS Roundtable 2008
  Photo Gallery
  CRM Executive Forum
  Membership
  CSQS Testimonials
  Roundtable Testimonials
  Contact Us
 
  Press Releases
  Global Certification
  APCSC Summit
  CRE Awards
  Best-in-Class Presentation
   


Visit Best-in-Class Website


Visit the CRE Awards Website

Testimonials

Global Certification
Certified Contact Center Manager (CCCM)
Certified Customer Service Analyst & Auditor (CCSA)
Certified Contact Center 
Supervisor (CCCS)
Certified Contact Center Professional (CCCP)
Certified Customer Service Professional (CCSP)
Certificate in Customer Service Management (CCSM)
Certificate in Service Excellence Leadership (CSEL)
Certificate in Professional Customer Service (CPCS)
Certified Telemarketing Supervisor (CTMS)

REGISTRATION

 

繁體 | 简体


CRE & CSQS Roundtable 2014
 

If you would like to join our roundtable, please click the button for registration

 

 

Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable

CRE & CSQS ROUNDTABLE

Kuala Lumpur November 20, 2014 2:00pm-5:00pm

Press Release

Theme: CRE Leadership in Customer Satisfaction, Loyalty, Experience, Performance Management

 

Topic:

 

Speaker & Panelists:

CRE Leadership in Customer Satisfaction, Loyalty, Experience, Performance Management

Jason Chu

Chairman

APCSC

Munirah Looi
President, CEO
Brandt International Sdn Bhd
 

John Rocca

Director CX

Priority Red

 

Swee Keong Joo
Head, Customer Experience
Celcom Axiata Berhad

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: CRE Leadership in Customer Satisfaction, Loyalty, Experience, Performance Management

Ms. Munirah Looi, President - Chief Executive Officer, Brandt International Sdn Bhd

Topic: An integrated approach to develop a sustainable Customer Experience Program & Culture

Mr. John Rocca, Director CX (Customer Experience), Priority Red

Mr. Swee Keong Joo, Head, Customer Experience - Digital Services, Celcom Axiata Berhad

  • What are CEO focuses to achieve sustainable growth with successful Channel Integration and CEM?

  • How to create more business, products and service innovation opportunities?

  • What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?

  • Business Innovation model from China, Hong Kong, Asia Pacific and Western World

  • How do Data Mining, Analytics and Big Data Integration create strategic value in the current business environment?

Venue: 

Training Room 3, Level 3A Menara

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizers:

Brandt International Sdn Bhd

 

 

 

CRE & CSQS ROUNDTABLE

Singapore November 19, 2014 1:30pm-4:30pm

Press Release

Theme: CRE Championship! Engaging our mobile O2O consumers contact today!

 

 

Topic:

 

Speaker & Panelists:

CRE Championship! Engaging our mobile O2O consumers contact today!

Jason Chu

Chairman

APCSC

Nizam Md Agil

Customer Service Director

DHL Express SG

Robin Stienberg

Editor in Chief & Talk Show Host

National Critics Choice

Rosaline Oh

Honorary Secretary

Contact Centre Association of SG

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: CRE Championship! Engaging our mobile O2O consumers contact today!

Mr. Nizam Md Agil, Vice President, Customer Service, DHL Express (Singapore) Pte Ltd

Mr. Robin Stienberg, Editor in Chief & Talk Show Host, National Critics Choice

Ms. Rosaline Oh, Honorary Secretary, Contact Centre Association of Singapore

 

What are CEO focuses to achieve sustainable growth with successful customer loyalty?

  • What are CEO focuses to achieve sustainable growth with successful Channel Integration and CEM?

  • How to create more business, products and service innovation opportunities?

  • What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?

  • Business Innovation model from Singapore, Hong Kong, Asia Pacific and Western World

  • How do Online/Mobile/Social/eCommerce/CRM/Offline Integration create strategic value in the current business environment?

Venue: 

Diamond Room, Level 5, 1 Tai Seng Drive, DHL Air Express Centre, Singapore 535215

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizers: DHL Express (Singapore) Pte Ltd

 

CRE & CSQS ROUNDTABLE

Beijing November 5, 2014 1:30pm-4:30pm

Press Release

Theme: CRE Championship! Winning the Loyalty of our global mobile O2O consumers today!

 

 

Topic:

 

Speaker & Panelists:

CRE Championship! Winning the Loyalty of our global mobile O2O consumers today!

Jason Chu

Chairman

APCSC

 

Mike Mi
President 
Academy of Contact Center and BPO (ACCB)

Chen Mu Jing
Assistant GM

National Center For Open & Distance Education

Qi Zhang

Senior Manager

Lenovo Services

Benny Peng
Deputy Secretary General
China Electronics Chamber of Commerce

 

Zili Bi

Partner

 

Hejun Group

Elizabeth Lee

Director

UFH Customer Services

 

Liu Yan-Jun

Vice President Academy of Contact Center & BPO 

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: CRE Championship! Winning the Loyalty of our global mobile O2O consumers today!

Mr. Mike Mi, President, Academy of Contact Center and BPO (ACCB)

Ms. Mujing Chen, Assistant General Manager, National Center For Open & Distance Education

Mr. Qi Zhang, Senior Manager, Lenovo Service

Mr. Benny Peng, Deputy Secretary General, China Electronics Chamber of Commerce

Ms. Zili Bi, Partner, Hejun Group

Ms. Elizabeth Lee, UFH Customer Services, Director

Mr. Liu Yan-Jun, Vice President of Academy of Contact Center & BPO

 

What are CEO focuses to achieve sustainable growth with successful customer loyalty?

  • How to create more business, products and service mobile O2O opportunities?

  • What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?

  • Business Innovation model from China, Hong Kong, Asia Pacific and Western World

  • How do Online/Mobile/Social/eCom/CRM/Offline Integration create strategic value in the current business environment?

Venue: 

北京市西城区德外大街一号辽宁饭店四层多功能厅

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizers:

Academy of Contact Center and BPO

National Center For Open & Distance Education

 

CRE & CSQS ROUNDTABLE

Shanghai November 4, 2014 2:00pm-5:00pm

Press Release

Theme: CRE Leadership in Customer Satisfaction, Loyalty, Experience, Performance Management

 

Topic:

 

Speaker & Panelists:

CRE Leadership in Customer Satisfaction, Loyalty, Experience, Performance Management

Jason Chu

Chairman

APCSC

Yan Zi Feng
General Manager
CACSO Signal Ltd
 

 

Arthur Peng

Associate Director

Randstad

Audrey Deng

Global Lead Trainer

Paypal

Zoe Wang

Director

Project Operations

CMI

 

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: CRE Leadership in Customer Satisfaction, Loyalty, Experience, Performance Management

Mr. Zifeng Yan, General Manager, CASCO Signal Ltd

Mr. Arthur Peng, Associate Director, Randstad

Ms. Audrey Deng, Global Lead Trainer, Paypal

Ms. Zoe Wang, CMI, Director Project Operations

  • What are CEO focuses to achieve sustainable growth with successful Channel Integration and CEM?

  • How to create more business, products and service innovation opportunities?

  • What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?

  • Business Innovation model from China, Hong Kong, Asia Pacific and Western World

  • How do Data Mining, Analytics and Big Data Integration create strategic value in the current business environment?

 

Venue: 

上海市浦东滨江大道2727号东方滨江大酒店,5楼5-B到5-C会议室

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizers:

CASCO Signal Ltd

 

CRE & CSQS ROUNDTABLE

Hong Kong October 21, 2014 2:00pm-5:00pm

Press Release

Theme: CRE Leadership in Customer Satisfaction, Loyalty, Experience, Performance Management

 

 

Topic:

 

Speaker & Panelists:

CRE Leadership in Customer Satisfaction, Loyalty, Experience, Performance Management

Jason Chu

Chairman

APCSC

Charles Mok

Legislative Council (IT)

HKSAR Government

Patrick Ng

Executive Manager

The Hong Kong Jockey Club