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CRE & CSQS Roundtable 2013
 

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Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable

 

CRE & CSqs roundtable

Hong Kong December 19, 2013  2:30pm-6:00pm

Press Release

Theme: Customer Engagement, Social Media Monitoring & Listening, and Market Analytics

 

 

Topic:

 

Speaker & Panelists:

 

 Customer Engagement, Social Media Monitoring & Listening, and Market Analytics

 

Jason Chu

Chairman

APCSC

Malou T. Caluza

Director of Operations

QNET Ltd

Frits Fraase Storm

Country Director

Tripolis Solutions

Pack Ling

former Chief Information Officer, Greater China, General Electric

& CEO

Digital Bronco Technology

 

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Customer Engagement, Social Media Monitoring & Listening, and Market Analytics

 

Ms. Malou T. Caluza, Director of Operations, QNET Ltd.

Topic: Why Customer Experience and not just Customer Service

 

Mr. Frits Fraase Storm, Country Director, Tripolis Solutions

Topic: The Evolution from Customer Service to Customer Engagement

 

Mr. Pack Ling, CEO, Digital Bronco Technology Ltd. (former Digital Marketing Director, Greater China of GE)

  • What are CEO focuses to achieve sustainable growth with successful customer engagement?

  • How to create more business, products and service innovation opportunities from market analytics?

  • What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?

  • Service Innovation model from Taiwan, China, Hong Kong, Asia Pacific and Western World

  • How do Customer Engagement, Social Monitoring/Listening and Market Analytics create strategic value in the current business environment?

 

Venue: 

Units G-L, 21/F, MG Tower, 133 Hoi Bun Road, Kwun Tong, Kowloon East

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizers:

QNet Limited

 

 

CRE & CSqs roundtable

Shenzhen December 16, 2013  2:30pm-6:00 pm 

Press Release

Theme: Customer Relationship Excellence Contact Center Successes and Innovations

 

 

Topic:

 

Speaker & Panelists:

 

Customer Relationship Excellence Contact Center Successes and Innovations

 

Jason Chu

Chairman

APCSC

Mike Mi

President

Academy of Contact Center & BPO

Sherman Zheng

Operation Assistant

General Manager

AIA Shenzhen Branch


David Yung
Operation Manager

AEON Information Service (Shenzhen) Co., LTd.


Yifeng Li

CEO

深圳市感恩文化發展有限公司

 

Joanna Wang

Operation Manager of CSC IBM Solutions & Services (Shenzhen) Co., Ltd.
 

 

Speaker & Panelists:

 

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Customer Relationship Excellence Contact Center Successes and Innovations

 

Mr. David Yung, Operation Manager, AEON Information Service (Shenzhen) Co., Ltd.
Topic: China Customer Service Industry Transfer To Third-Tier Cities

 

Mr. Mike Mi, President, Academy of Contact Center & BPO (ACCB)

 

Mr. Sherman Zheng, Operation Assistant General Manager, AIA Shenzhen Branch

 

Mr. Yifeng Li, CEO, 深圳市感恩文化發展有限公司

 

Ms. Joanna Wang, Operation Manager of CSC , IBM Solutions & Services (Shenzhen) Co., Ltd.
 

Mr. Joakim Liu, Managing Director of Southeast Asia, Yonyou Software Co. Ltd.

 

Mr. Yang Zhongfen, Deputy General Manager, Changcheng Property

 

  • What are CEO focuses to achieve sustainable growth with successful market communication?

  • How to create more business, products and service innovation opportunities?

  • What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?

  • Service Innovation model from Hong Kong, China, Asia Pacific and Western World

  • How do Social Media/Digital/CRM/PR/Innovative create strategic value in the current business environment?

 

Venue: 

深圳市罗湖区嘉宾路4028号太平洋商贸大厦B座23楼

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizers:

AEON Information Service (Shenzhen) Co., Ltd.

 

 

 

CRE & CSqs roundtable

Taipei December 2, 2013  2:30pm-5:30pm                                                                                             Press Release

 Theme: Digital, Social, Mobile Innovation Excellence and Service Leadership

 

Topic:

 

Speaker & Panelists:

 

Digital, Social, Mobile Innovation Excellence and Service Leadership

 

Jason Chu

Chairman

APCSC

Liu Keh-Yeong

Assistant Vice President

Department of Customer  Service

Chunghwa Telecom Co., Ltd.

Dr. Shiau Y. J. Joe

Director

Chinese Society for Quality

 

Speaker & Panelists:

 

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Digital, Social, Mobile Innovation Excellence and Service Leadership

 

Mr. Liu Keh-Yeong, Assistant Vice President, Department of Customer  Service, Chunghwa Telecom Co., Ltd.

Topic: Business Opportunity of Broken Time - Digital Branch

 

 Dr. Shiau Y. J. Joe, Director, Chinese Society for Quality

 Topic: Customer Service Audit

  • What are CEO focuses to achieve sustainable growth with successful market communication?

  • How to create more business, products and service innovation opportunities?

  • What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?

  • Service Innovation model from Hong Kong, China, Asia Pacific and Western World

  • How do Social Media/Digital/CRM/PR/Innovative create strategic value in the current business environment?

 

Venue: 

9/F, 75 Roosevelt Road, Sec. 2, Taipei, Taiwan

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizers:

Chinese Society for Quality

 

 

 

CRE & CSqs roundtable

Hong Kong November 7, 2013  2:30pm-5:30pm                                                                                             Press Release

 Theme: Customer Relationship Excellence Contact Center Successes and Innovations

 

Topic:

 

Speaker & Panelists:

 

Customer Relationship Excellence Contact Center Successes and Innovations

 

Jason Chu

Chairman

APCSC

Wallace Ng
Group
Vice President, CS

DYXnet Group

Malou Caluza

Director of Operations

QNet Ltd.

Arist Yue

Telebet Manager

The Hong Kong Jockey Club

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Customer Relationship Excellence Contact Center Successes and Innovations

Mr. Wallace Ng, Group Vice President, Customer Service, DYXnet Group

Topic: Social Media: The challenges and opportunities to customer services

Ms. Malou T. Caluza, Director of Operations, QNET Ltd

Topic: Customer Service, Contact Center and Social Media CRM

Ms. Arist Yue, Telebet Manager, The Hong Kong Jockey Club

Topic: Inspiring New Generation to Achieve Customer Service Excellence and Success of the Tsing Yi Contact Centre

  • What are CEO focuses to achieve sustainable growth with successful market communication?

  • How to create more business, products and service innovation opportunities?

  • What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?

  • Service Innovation model from Hong Kong, China, Asia Pacific and Western World

  • How do Social Media/Digital/CRM/PR/Innovative create strategic value in the current business environment?

 

Venue: 

22/F, Crocodile Centre, 79 Hoi Yuen Road, Kwun Tong, Kowloon, Hong Kong

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizers:

DYXnet Group

 

 

CRE & CSqs roundtable

Singapore September 30, 2013  2:30pm-5:30pm                                                                                                   Press Release

 Theme: Digital, Social, Mobile Innovation Excellence and Service Leadership

 

Topic:

 

Speaker & Panelists:

 

Digital, Social, Mobile Innovation Excellence and Service Leadership

 

Jason Chu

Chairman

APCSC

Nizam Md Agil

Customer Service Director  

DHL Express Singapore

Patrick Liew

Special Advisor

HSR Global Ltd.

Keith Kee

Imm Past President Engineering Alumni Singapore

Ronald Jones

 Head of APAC Operations and Workforce

eBay Asia Pacific

 

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Digital, Social, Mobile Innovation Excellence and Service Leadership

Mr. Patrick Liew, Special Advisor (Former Executive Chairman & CEO), HSR Global Ltd.

Topic: Changing Business Landscape - The Social Media Way

Mr. Nizam Md Agil, Customer Service Director, DHL Express (Singapore) Pte Ltd

Mr. Keith Kee, Imm Past President, Engineering Alumni Singapore

Topic: Engaging Customer Service Standards in Developing Markets - Cases from Ghana, Kurdistan and Myanmar

Mr. Ronald Jones, Head of APAC Operations and Workforce, eBay Asia Pacific

Other speakers and panelists will be confirmed soon

  • What are CEO focuses to achieve sustainable growth with successful market communication?

  • How to create more business, products and service innovation opportunities?

  • What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?

  • Service Innovation model from Hong Kong, China, Asia Pacific and Western World

  • How do Social Media/Digital/CRM/PR/Innovative create strategic value in the current business environment?

           

Venue: 

Diamond Room, Level 5, 1 Tai Seng Drive, DHL Air Express Centre, Singapore 535215

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizers:

DHL Express (Singapore) Pte Ltd

 

 

CRE & CSqs roundtable

Guangzhou September 26, 2013  2:30pm-5:30pm                            

新聞稿

 Theme: Creating Tomorrow's Consumer Experience with CRE Innovation & Integration

 

Topic:

 

Speaker & Panelists:

 

Creating Tomorrow's Consumer Experience with CRE Innovation & Integration

 

Jason Chu

Chairman

APCSC

Li Fang

Senior CS Officer

AIA Guangdong

Helen Huang

Senior Manager

AIA Guangdong

Cherry Peng

Contact Centre Supervisor 

DHL-Sinotrans International

Air Courier Ltd.

Li Zhenlin

Enterprise Mail Division Manager

21CN

 

 

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Creating Tomorrow's Consumer Experience with CRE Innovation & Integration

 

Ms. Li Fang, Senior Customer Service Officer, AIA Company Limited Guangdong Provincial Branch

Topic: Objection Handling

 

Ms. Helen Huang, Senior Manager, AIA Company Limited Guangdong Provincial Branch

 

Ms. Cherry Peng, Contact Centre Supervisor, DHL-Sinotrans International Air Courier Ltd.

 

Mr. Li Zhenlin, Enterprise Mail Division Manager,  21CN

 

  • What are CEO focuses to achieve sustainable growth with successful market communication?

  • How to create more business, products and service innovation opportunities?

  • What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?

  • Service Innovation model from Hong Kong, China, Asia Pacific and Western World

  • How do Social Media/Digital/CRM/PR/Innovative create strategic value in the current business environment?

           

Venue: 

3/F, Jie Tai Plaza, 218-222, Zhongshan 6 Road, Guangzhou

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizers:

AIA Company Limited Guangdong Provincial Branch

 

 

 

 

 

CRE & CSqs roundtable

Hong Kong September 16, 2013  2:30pm-5:30pm                            

新聞稿

 Theme: Digital, Social, Mobile Innovation Excellence and Service Leadership

 

Topic:

 

Speaker & Panelists:

 

Digital, Social, Mobile Innovation Excellence and Service Leadership

Jason Chu

Chairman

APCSC

Patrick Ng

Executive Manager

The Hong Kong Jockey Club

Charles Mok

Legislative Council (IT)

HKSAR Government

Rosa Ho

Customer Services Controller

The Hongkong Electric Co., Ltd.

Eric Cheng

Head of China ICT, Finpro - Finland Trade Center

Michael Joyce

Executive Director

IPSOS

 

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Digital, Social, Mobile Innovation Excellence and Service Leadership

Mr. Charles Mok, Legislative Council (I.T.), HKSAR

Topic: Mobile Applications and Privacy - Issues and Implications

Mr. Eric Cheng, Head of China ICT, Finpro - Finland Trade Center

Topic: Innovation Leadership and What after Nokia?

Mr. Michael Joyce, Executive Director, IPSOS

Topic: Mobile Research Case Studies

Mr. Patrick Ng, Executive Manager, Strategic Customer Systems & Planning, The Hong Kong Jockey Club

Ms. Rosa W.Y. Ho, Customer Services Controller, The Hongkong Electric Co., Ltd.

 

  • What are CEO focuses to achieve sustainable growth with successful market communication?

  • How to create more business, products and service innovation opportunities?

  • What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?

  • Service Innovation model from Hong Kong, China, Asia Pacific and Western World

  • How do Social Media/Digital/CRM/PR/Innovative create strategic value in the current business environment?

           

Venue: 

Happy Valley Stand, Entrance B, 4th Floor, Happy Valley Racecourse, Happy Valley, Hong Kong

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizers:

The Hong Kong Jockey Club

 

CRE & CSqs roundtable

Shenzhen  August 23, 2013  2:30pm-5:30pm                            

新聞稿

 Theme: Digital, Social, Mobile Innovation Excellence and Service Leadership

 

Topic:

 

Speaker & Panelists:

 

Digital, Social, Mobile Innovation Excellence and Service Leadership

Jason Chu

Chairman

APCSC

Kingenter
Executive Director Hui Cheng

Commercial
Service  
 Development

Lu Junhui

General Manager Tang Jiu Group

Xu Ziying

General Manager China Merchants Bank Co. Ltd.

Nancy Lee

Brand Director

Grand Media

International

Culture Group

James Chan

Manager of GCG Service Desk Delivery IBM China

Shenzhen, August 23, 2013

Co-organizer: Hui Cheng Commercial Service Development Co., Ltd. and Tang Jiu Group

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Digital, Social, Mobile Innovation Excellence and Service Leadership

Mr. Kingenter, Executive Director, Hui Cheng Commercial Service Development Co. Ltd

Topic: Innovative services in the practical application of Chinese enterprises

Mr. Lu Junhui, General Manager, Tang Jiu Group

Topic: Black Wine - Leading Chinese wines towards new heights of service

Ms. Nancy Lee, Branding Director, Grand Media

Topic: Mobility Integrate service innovation

Ms. Xu Ziying, General Manager, Direct Banking Center of China Merchants Bank Co., Ltd.

Mr. James Chan, Manager of GCG Service Desk Delivery, IBM China

 

  • What are CEO focuses to achieve sustainable growth with successful market communication?

  • How to create more business, products and service innovation opportunities?

  • What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?

  • Service Innovation model from Hong Kong, China, Asia Pacific and Western World

  • How do Social Media/Digital/CRM/PR/Innovative create strategic value in the current business environment?

           

Venue: 

圳市福田区泰然四路29号创新科技广场A座17楼唐酒集团会议室

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizers:

Hui Cheng Commercial Service Development Co., Ltd. and Tang Jiu Group

 

CRE & CSqs roundtable

Kuala Lumpur  August 1, 2013  9:30pm-12:30pm                            

Press Release

 Theme: Digital, Social, Mobile Innovation Excellence and Service Leadership                                                 

Topic:

 

Speaker & Panelists:

Digital, Social, Mobile Innovation Excellence and Service Leadership

Jason Chu

Chairman

APCSC

Mona Cheah

Head of eChannels

Astro Malaysia

Edmund Yong

Head of New Media Marketing

Astro Malaysia

Swee Keong Joo

Head, Customer Experience

Celcom Axiata Berhad

Thong Wai Yin

VP & Head, Claims

Great Eastern Life Assurance

Kuala Lumpur, August 1, 2013

Organizers: Asia Pacific Customer Service Consortium (APCSC)

Co-organizer: Astro Malaysia Holdings Berhad

 

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Digital, Social, Mobile Innovation Excellence and Service Leadership

Ms. Mona Cheah, Head of eChannels, Astro Malaysia Holdings Berhad

Topic: Social Media Care – Rules of Engagement in the Social Space

Mr. Edmund Yong, Head of New Media Marketing, Astro Malaysia Holdings Berhad

Topic: Bricks-and-Clicks – Multi-Channel Customer Care in the New Media Age

Mr. Swee Keong Joo, Head, Customer Experience - Digital Services, Celcom Axiata Berhad

Ms. Thong Wai Yin, VP & Head, Claims, Great Eastern Life Assurance (M) Berhad

  • What are CEO focuses to achieve sustainable growth with successful market communication?

  • How to create more business, products and service innovation opportunities?

  • What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?

  • Service Innovation model from Hong Kong, China, Asia Pacific and Western World

  • How do Social Media/Digital/CRM/PR/Innovative create strategic value in the current business environment?

       

Venue: 

Level 8, Astro Customer Contact Centre, Menara ICON, Jalan Tun Razak, Kuala Lumpur 50400

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizers:

Astro Malaysia Holdings Berhad

 

新聞稿

CRE & CSqs roundtable

ShANGHAI 24 April, 2013 2:30pM-5:30PM

Theme: Social CRM, Customer Service, Marketing & PR

                                                                                             

Topic:

 

Speaker & Panelists:

Social CRM, Customer Service, Marketing & PR


Jason Chu

Chairman

APCSC


Ric Sun
National CS Development Manager
DHL-Sinotrans International Air Courier Ltd.


Betty Liang
Area Customer Service Manager
DHL-Sinotrans International Air Courier Ltd.

Jenny Ding
HRD
Ushi.com


Arthur Peng

Assistant General Manager
Randstad
 

Shanghai, April 24, 2013

Organizers: Asia Pacific Customer Service Consortium (APCSC)

Co-organizer: DHL-Sinotrans International Air Courier Ltd.

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Social CRM, Customer Service, Marketing & PR

Mr. Ric Sun, National CS Development Manager, DHL-Sinotrans International Air Courier Ltd.

Topic: CS Staff Development in DHL

Ms. Betty Liang, Area Customer Service Manager, EA CSD, DHL-Sinotrans International Air Courier Ltd.

Ms. Jenny Ding, HRD, Ushi.com

Mr. Arthur Peng, Assistant General Manager, Human Resources, Randstad
 

  • What are CEO focuses to achieve sustainable growth with successful market communication?

  • How to create more business, products and service innovation opportunities?

  • What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?

  • Service Innovation model from Hong Kong, China, Asia Pacific and Western World

  • How do Social Media/Digital/CRM/PR/Innovative create strategic value in the current business environment?

Venue: 

上海市虹口区纪念路303号3楼B3-2

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizers:

DHL-Sinotrans International Air Courier Ltd.

 

 

新聞稿

CRE & CSqs roundtable

Shenzhen 22 April, 2013 2:30pM-5:30PM

Theme: Top 10 Social Media Crisis Made by Well Know Brands in Customer Service, Marketing, HR and PR

Topic:

 

Speaker & Panelists:

Top 10 Social Media Crisis Made by Well Know Brands in Customer Service, Marketing, HR and PR


Jason Chu

Chairman

APCSC

Kingenter Wang

Executive Director

Hui Cheng Commercial Service Development Co. Ltd

Sdanlia Wong Customer Service Manager

China Telecom Global Limited


Betty Wang
Operation Manager
China Telecom Global Limited

Yifeng Li

CEO

深圳市感恩文化發展有限公司

Shenzhen, April 22, 2013

Organizers: Asia Pacific Customer Service Consortium (APCSC)

Co-organizer: Hui Cheng Commercial Service Development Co., Ltd.

 

 

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge
Topic: Top 10 Social Media Crisis Made by Well Know Brands in Customer Service, Marketing, HR and PR

Mr. Kingenter Wang, Executive Director, Hui Cheng Commercial Service Development Co. Ltd

Ms. Betty Wang, Operation Manager, China Telecom Global Limited
Ms. Sdanlia Wong, Customer Service Manager, China Telecom Global Limited

Mr. Yifeng Li, CEO, 深圳市感恩文化發展有限公司

  • What are CEO focuses to achieve sustainable growth with successful market communication?

  • How to create more business, products and service innovation opportunities?

  • What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?

  • Service Innovation model from Hong Kong, China, Asia Pacific and Western World

  • How do Social Media/Digital/CRM/PR/Innovative create strategic value in the current business environment?

Venue: 

深圳市罗湖区京基金融中心(京基100)24樓會議室

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizers:

Hui Cheng Commercial Service Development Co., Ltd.

                                     

 新聞稿

CRE & CSqs roundtable

kUNMING 19 april, 2013 2:30pM-5:30PM

Theme: Creating Tomorrow's Consumer Experience in An Omni-channel World

 

Topic:

 

Speaker & Panelists:

Creating Tomorrow's Consumer Experience in An Omni-channel World


Jason Chu

Chairman

APCSC

ManJiang Guo

Assistant General Manager

China Pacific Life Insurance Co., Ltd. Yunnan Branch


Xu Jin Xia

China Pacific Life Insurance Co., Ltd. Yunnan Branch Branch

Kunming April 19, 2013

Organizers: Asia Pacific Customer Service Consortium (APCSC)

Co-organizer: China Pacific Insurance (group) Co., Ltd.

 

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Creating Tomorrow's Consumer Experience in An Omni-channel World

Ms. JinXia Xu, Store Manager, China Pacific Life Insurance Co., Ltd. Yunnan Branch
Topic: Enjoying the service on your side

Mr. ManJiang Guo, Assistant General Manager, China Pacific Life Insurance Co., Ltd. Yunnan Branch

  • What are CEO focuses to achieve sustainable growth with successful market communication?

  • How to create more business, products and service innovation opportunities?

  • What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?

  • Service Innovation model from Hong Kong, China, Asia Pacific and Western World

  • How do Social Media/Digital/CRM/PR/Innovative create strategic value in the current business environment?

Venue: 

云南省昆明市穿金路197号太平洋大厦八楼804会议室

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizers:

China Pacific Insurance (group) Co., Ltd.

                                               

 

Press Release

CRE & CSqs roundtable

Singapore 11 april, 2013 2:00pM-5:00PM

 

Theme: Social CRM, Customer Service, Marketing & PR

 

Topic:

 

Speaker & Panelists:

Social CRM, Customer Service, Marketing & PR


Jason Chu

Chairman

APCSC


William Wong
Director
Corporate Development & Research
Land Transport Authority


Audrey Ow
Manager of
Corporate Development Division
Land Transport Authority

Tim North
Director of International Sales & Channels
Eptica Pte

 

Stanley Chong
CS Development Manager
DHL Express (Singapore) Pte Ltd

Singapore April 11, 2013

Organizers: Asia Pacific Customer Service Consortium (APCSC)

Co-organizer: Land Transport Authority

 

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Social CRM, Customer Service, Marketing & PR

Mr. Tim North, Director of International Sales & Channels, Eptica Pte

Topic: How to supercharge productivity and customer satisfaction in a multichannel world

Ms. Audrey Ow, Manager, Corporate Development Division, Land Transport Authority
Topic: A People-Centred Land Transport System

Mr. William Wong, Director, Corporate Development & Research, Land Transport Authority
Mr. Stanley Chong, CS Development Manager, DHL Express (Singapore) Pte Ltd

  • What are CEO focuses to achieve sustainable growth with successful market communication?

  • How to create more business, products and service innovation opportunities?

  • What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?

  • Service Innovation model from Hong Kong, China, Asia Pacific and Western World

  • How do Social Media/Digital/CRM/PR/Innovative create strategic value in the current business environment?

Venue: 

Block 5 Function Room, No. 1 Hampshire Road, Singapore 219428

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizers:

Land Transport Authority

 

Press Release

 

 CRE & CSqs roundtable

 Kuala lumpur 10 april, 2013 2:30pM-5:30PM

 Theme: Social CRM, Customer Service, Marketing & PR

 

Topic:

 

Speaker & Panelists:

Social CRM, Customer Service, Marketing & PR


Jason Chu

Chairman

APCSC


Krishna
Web Advisor, Web Business Strategist

Ramlan Ahmad
Managing Director
Global Business Transformation Consulting Sdn Bhd