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Testimonials

Global Certification

Certified Contact Center Manager (CCCM)

Certified Customer Service Analyst & Auditor (CCSA)

Certified Contact Center 
Supervisor (CCCS)

Certified Contact Center Professional (CCCP)

Certified Customer Service Professional (CCSP)

Certificate in Customer Service Management (CCSM)

Certificate in Service Excellence Leadership (CSEL)

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CRE & CSQS Roundtable 2012

 

If you would like to join our roundtable, please click the button for registration

 

 

Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable

CRE & CSqs roundtable                                 Check out the Highlight Video on YouTube / Youku

 

Hong Kong 14 December, 2012 2:30pM-5:30PM

Theme: CRE Strategies & Customer Communications

Topic:

 

Speaker & Panelists:

 

~ Digital marketing, Social Media, Mobile Internet and Apps

~ CRM, contact center, BPO and eCommerce

Jason Chu

Chairman

APCSC

Sinamar Reyes

Research and Development Manager

QNet

Matt Valentine

Enterprise Solution Director

Microsoft

Mun Shing Cheong
Head of E-Business, Sun Hung Kai Financial

 

Daniel Cheah
Head, Technology
Experis IT

 

Hong Kong, December 14, 2012

Organizers: Asia Pacific Customer Service Consortium (APCSC)

Co-organizer: QNet Ltd. (2011 CRE Awards winner in Global Support Service of the Year, Best Use of Knowledge Management of the Year and Integrated Support Team of the Year)

 

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: CRE Strategies & Customer Communications

Mr. Sinamar Reyes, Research and Development Manager for International Operations, QNet Ltd.

Topic: Global Support with Multi-Channel Communications- Mobile and Social Media Platforms

Mr. Matt Valentine, Enterprise Solution Director, Microsoft

Topic: The New Customer Conversation

Ms. Mun Shing Cheong, Head of E-Business, Sun Hung Kai Financial

Mr. Daniel Cheah, Head, Technology, Experis IT

 

Other speakers and panelists will be confirmed soon

  • What are CEO focuses to achieve sustainable growth with successful market communication?

  • How to create more business, products and service innovation opportunities?

  • What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?

  • Service Innovation model from Hong Kong, China, Asia Pacific and Western World

  • How do Social Media/Digital//CRM/PR/Innovative create strategic value in the current business environment?

Venue:

12/F Jubilee Centre, 18 Fenwick Street, Wan Chai, Hong Kong

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizers:

 

QNet Ltd.

SHANGHAI 25 October, 2012 1:30pM-4:30PM        Check out the Highlight Video on YouTube / youku

Theme: Discovering CRE Innovation & Integration, Meeting Future Customer Demand Today

 

Topic:

 

Speaker & Panelists:

Discovering CRE Innovation & Integration, Meeting Future Customer Demand Today

Jason Chu

Chairman

APCSC

 

Gu Xiaofeng Operation Director China Pacific Life Insurance Co., Ltd.

Mike Mi

President

Academy of Contact Center & BPO (ACCB)

Fan Xiaolong

General Manager

Shanghai Pudong Development Bank

Shanghai CRE & CSQS Roundtable on October 25, 2012

Speakers & Panelists:

Mr. Jason ChuChairman, APCSC, CRE Awards Panel of Judge

Topic: Discovering CRE Innovation & Integration, Meeting Future Customer Demand Today

Mr. Gu Xiaofeng, Operation Director, China Pacific Life Insurance Co., Ltd.

Topic: Insurance beside you - New Technologies for Adding Value and Innovation in Insurance and Service Industry

Mr. Mike Mi, President, Academy of Contact Center & BPO (ACCB)

Topic: Effective Talent Management Strategies

Mr. Fan Xiaolong, General Manager, Credit Card Customer Service Center, Shanghai Pudong Development Bank

  • What are CEO focuses to achieve sustainable growth?

  • How to create more business innovation opportunities?

  • What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?

  • Service Innovation model from Hong Kong, China and Singapore

  • How do Social Media/CRM/PR/Innovative Research create strategic value in the current business environment?

Venue: 

上海市陆家嘴银城中路190号 交银大厦南楼 37楼1号会议室

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizers:

China Pacific Life Insurance Co., Ltd.

CRE & CSqs roundtable                                      Check out the Highlight Video on YouTube / Youku

Hong Kong 11 October, 2012 2:30pM-5:30PM

Theme: Discovering CRE Innovation & Integration, Meeting Future Customer Demand Today

 

Topic:

 

Speaker & Panelists:

Discovering CRE Innovation & Integration, Meeting Future Customer Demand Today

Jason Chu

Chairman

APCSC

Sebastian Kuntz International Business Development & Board Member

Tripolis Solutions

Charles Mok

Legislative Councilor (IT) and Founding Chair Internet Society Hong Kong

Raymond Choi

Chief Customer Services Engineer

Hongkong Electric

Mimi Fu

Director, Training and Development

Ocean Park

Hong Kong CRE & CSQS Roundtable on October 11, 2012

Speakers & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Discovering CRE Innovation & Integration, Meeting Future Customer Demand Today

Mr. Sebastian Kuntz, International Business Development and Board Member, Tripolis Solutions, Netherlands

Topic: Email 3.0, Dynamic Email As Integral Part of Innovative Crosschannel Dialogue Marketing

Mr. Charles Mok, Legislative Councilor (IT) and Founding Chair of Internet Society Hong Kong

Topic: How Social Media Is Changing Our World

Mr. Raymond Choi, Chief Customer Services Engineer, The Hongkong Electric Co., Ltd.

Ms. Mimi Fu, Director of Training and Development, Ocean Park

  • What are CEO focuses to achieve sustainable growth?

  • How to create more business innovation opportunities?

  • What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?

  • Service Innovation model from Hong Kong, China and Singapore

  • How do Social Media/CRM/PR/Innovative Research create strategic value in the current business environment?

Venue: 

M/F Electric Center, 28 City Garden Road, North Point, Hong Kong

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizers:

The Hongkong Electric Co., Ltd.

CRE & CSqs roundtable

Malaysia 8 August, 2012 1:30pM-4:30PM

Theme: Discovering CRE Innovation & Integration, Meeting Future Customer Demand Today

 

Topic:

 

Speaker & Panelists:

Discovering CRE Innovation & Integration, Meeting Future Customer Demand Today

 

Jason Chu

Chairman of APCSC

Eric Lee

V.P., Digital Marketing

RHB Investment Bank Berhad

Nirinder Singh, 

G.M., Customer Service & Marketing,

Tenaga Nasional Berhad 

Fauzil Wahab,

G.M.,

BPO Operations
VADS Bhd

Malaysia CRE & CSQS Roundtable on August 8, 2012

Speakers & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Discovering CRE Innovation & Integration, Meeting Future Customer Demand Today

Mr. Eric Lee, Vice President, Digital Marketing, RHB Investment Bank Berhad

Topic: Strategic CRE, Social Media and Service Innovation Initiatives from Malaysia’s Online Investment Brokerage Industry

Ir. Nirinder Singh Johl, General Manager, Customer Service & Marketing, Tenaga Nasional Berhad

Topic: Future Proofing TNB's Customer Service ~  A Possible 10-Year Road Map
Encik Mohd Fauzil Bin Wahab, General Manager, BPO Operations, VADS Bhd

  • What are CEO focuses to achieve sustainable growth?

  • How to create more business innovation opportunities?

  • What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?

  • Service Innovation model from Hong Kong and China

  • How do Social Media/CRM/PR/Innovative Research create strategic value in the current business environment?

 

Venue: 

20th Floor, Wisma TNB, No. 19, Jalan Timur, 46200 Petaling Jaya, Selangor Darul Ehsan, Malaysia

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizers:

Tenaga Nasional Berhad

CRE & CSqs roundtable

Taipei 16 July, 2012 2:30pM-5:30PM

Theme: Discovering CRE Innovation & Integration, Meeting Future Customer Demand Today

 

Topic:

 

Speaker & Panelists:

Discovering CRE Innovation & Integration, Meeting Future Customer Demand Today

 

Jason Chu

Chairman of APCSC

Yi-Ching Chen

DGM of the Department of Customer Service,

Chunghwa Telecom Co., Ltd.

Michael Sung

 Direct Banking and Business development & alliance Director of Citibank (Taiwan) Ltd.

 

Chi-Ming Kuan

Secretary General,

Chinese Society for Quality

Jack Chen

 Director of Canadian Chamber of Commerce

 

Andy Peng

President of Avis Taiwan

 

Taipei CRE & CSQS Roundtable on July 16, 2012

Speakers & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Discovering CRE Innovation & Integration, Meeting Future Customer Demand Today

 

Mr. Yi-Ching Chen, DGM of the Department of Customer Service, Chunghwa Telecom Co., Ltd.

Topic:  Customer Relationship Excellence, Key to Success in Customer Loyalty

 

Mr. Michael Sung, Direct Banking and Business development & alliance Director of Citibank(Taiwan) Ltd.
Topic:
Innovation, digital, social marketing and customer loyalty

 

Dr. Chi-Ming Kuan, Secretary General, Chinese Society for Quality

Mr. Jack Chen, Director of Canadian Chamber of Commerce

Mr. Andy Peng, President of Avis Taiwan

  • What are CEO focuses to achieve sustainable growth?

  • How to create more business innovation opportunities?

  • What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?

  • Service Innovation model from Hong Kong and China

  • How do Social Media/CRM/PR/Innovative Research create strategic value in the current business environment?

 

Venue: 

臺北市信義路一段21之3號中華電信12樓

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizers:

Chunghwa Telecom Co., Ltd.

Supporting Organizers:

Chinese Society for Quality, Taiwan Call Center Development Association

CRE & CSqs roundtable

Shenzhen 25 APRIL, 2012 2:00pM-5:00PM

Theme: Future Development and Industrial Upgrading of Call Centers

 

Topic:

 

Speaker & Panelists:

Future Development and Industrial Upgrading of Call Centers

Jason Chu

Chairman of APCSC

 

 

Shenzhen, April 25th

Organizers: Asia Pacific Customer Service Consortium (APCSC)

                   Shenzhen Contact Center Association (SCCA)

Co-organizer: CNCCS

Tentative guest speakers:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Optimizing Customer Experience Management for World Class Companies

Mr. Jiang Ming Jie, General Manager of Kingdee International Software Group Company Limited

Topic: Cloud Service Innovation in the Age of Mobile Internet

Other speakers and panelists will be confirmed soon

     Call Center

  • Customer Experience Management

  • Value Added Services

  • Channel Optimization

  • Human Resources Management

  • Application of New technology

Site Visit to Kingdee International Software Group Company Limited after Roundtable

Jiang Ming Jie

General Manager of Kingdee International

 

Venue: 

深圳市南山區科技園科技南12路2號金蝶軟體園A棟1樓VIP2會議室

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizers:

CNCCS

CRE & CSqs roundtable

Shanghai 13 APRIL, 2012 1:30pM-4:30PM

Theme: Optimizing Customer Experience Management for World Class Companies

 

Topic:

 

Speaker & Panelists:

Optimizing Customer Experience Management for World Class Companies

 

Jason Chu

Chairman of APCSC


Yan Zi Li
General Manager of Customer Services Department,CPIC

Sebastien Balestas
Director of
Avazu DSP

Dominic Penaloza

CEO of Ushi.com

 

 

Zhang Yan Hui

General Manager of Sales and Marketing Services Centre, Forte

Shanghai CRE & CSQS Roundtable on April 13, 2012

Speaker & Panelists:

Mr. Jason ChuChairman, APCSC, CRE Awards Panel of Judge

Topic: Optimizing Customer Experience Management for World Class Companies

Mr. Yan Zi Li, General Manager of Customer Services Department, China Pacific Life Insurance Co., Ltd.,
Mr. Sebastien Balestas, Director of International Business Development, Avazu DSP

Mr. Dominic Penaloza, CEO, Ushi.com

Ms.Zhang Yan Hui, General Manager of Sales and Marketing Service Centre, Forte

 

 

Venue: 

上海市陸家嘴銀城中路190號37樓1號會議室

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizers:

China Pacific Life Insurance Co., Ltd.

CRE & CSqs roundtable

Kuala Lumpur 21 March, 2012 2:00pM-5:00PM

Theme: Optimizing Customer Experience Management for World Class Companies

 

Topic:

 

Speaker & Panelists:

Optimizing Customer Experience Management for World Class Companies

 

Jason Chu

Chairman of APCSC


Pushpa Balan
Global Head of QNet Ltd

Munirah Looi
Founder/President & CEO of Brandt International

Elton Kuah

Founder, Enrich Social Media

 

Wardhani Soedjono
President Director
   of PT VADS Indonesia

Kuala Lumpur CRE & CSQS Roundtable on March 21, 2012

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Optimizing Customer Experience Management for World Class Companies

Ms. Pushpalatha Balan, Global Head, QNet Ltd

Topic: The Relevance & Importance of Employee Engagement in a Multilingual Contact Centre Environment

Ms. Munirah Looi, Founder/President & CEO, Brandt International

Mr. Elton Kuah, Founder of Enrich Social Media

Mrs. Ibu Wardhani Soedjono, President Director, PT VADS Indonesia

 

Venue: 

Level 9, Block C, PJ8, Menara Qi, No 23, Jalan Barat, Section 8, 46050 Petaling Jaya, Selangor, Malaysia

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizers:

QNet Ltd.

CRE & CSqs roundtable

BEIJING 1 March, 2012 2:30pM-5:30PM

Theme: Optimizing Customer Experience Management for World Class Companies

 

Topic:

 

Speaker & Panelists:

Optimizing Customer Experience Management for World Class Companies

Jason Chu

Chairman of APCSC

Elizabeth Lee

Senior Consultant Expert of the Service Marketing Industry

 

Philip Beck

Chairman of

Dubeta Pty Ltd

Liu Yan-Jun

Vice President of Academy of Contact Center & BPO

Beijing CRE & CSQS Roundtable on March 1, 2012

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Optimizing Customer Experience Management for World Class Companies

Ms. Gwen Wang, Customer Service Director of DHL-Sinotrans International Air Courier Ltd.

Ms. Elizabeth Lee, Senior Consultant Expert of the Service Marketing Industry

Topic: 用心溝通,與客戶共贏

Mr. Philip Beck, Chairman of Dubeta Pty Ltd

Mr. Liu Yan-Jun, Vice President of Academy of Contact Center & BPO

Mr. Ma Dong-Wei, General Manager of Customer Service Center of Innovation Dep., Taikang Life Insurance Co. Ltd 

Ms. Bu Xin-Ji, Vice President of Healthlink (Beijing) Co., Ltd.

 

Venue: 

北京市亦莊經濟技術開發區榮華南路18號

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizers:

DHL-Sinotrans International Air Courier Ltd.

CRE & CSqs roundtable

GUANGZHOU  28 February, 2012 2:30pM-5:30PM

Theme: Optimizing Customer Experience Management for World Class Companies

 

Topic:

 

Speaker & Panelists:

Optimizing Customer Experience Management for World Class Companies

Jason Chu

Chairman of APCSC

Ms. Sarah Chen
Customer Service Manager of DHL-Sinotrans Southern District

   

Guangzhou CRE & CSQS Roundtable on February 28, 2012

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Optimizing Customer Experience Management for World Class Companies

Ms. Sarah Chen, Customer Service Manager of DHL-Sinotrans Southern District

 

 

Venue: 

廣州市越秀區中山三路33號中華國際中心A座24層

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizers:

DHL-Sinotrans International Air Courier Ltd.

CRE & CSqs roundtable

Taipei  13 February, 2012 2:30pM-6:00PM

Theme: Strategic Customer Relationship Excellence in the Changing Business World

 

Topic:

 

Speaker & Panelists:

Strategic Customer Relationship Excellence in the Changing Business World

Jason Chu

Chairman of APCSC

Dr. Kuo-Yen Wei,

Chairperson, RDEC of

Taipei City Government

Yi-Ching Chen

CEO of the Department of

Customer Service

Chunghwa Telecom Co., Ltd.

Tai-Liang Yang

Director of Station Operations Division

Taipei Rapid Transit Corporation

Taipei CRE & CSQS Roundtable on February 13, 2012

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Strategic Customer Relationship Excellence in the Changing Business World

Dr. Kuo-Yen Wei, Chairperson, Research, Development and Evaluation Commission of Taipei City Government

Topic: Current Challenges and Opportunities of Public Service from Hotline 1999

Mr.Tai-Liang Yang, Director of Station Operations Division, Taipei Rapid Transit Corporation

Mr. Yi-Ching Chen, CEO of the Department of Customer Service, Chunghwa Telecom Co., Ltd.

Dr. Yea-Jou Shiau,  Director of Chinese Society for Quality

  • What are CEO focuses to achieve sustainable growth?

  • How to create more business opportunities?

  • What are the growing successes of Social CRM and Leadership in both customer/employee engagement?

  • What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?

  • How do Social Media/CRM/PR/Research create strategic value in the current business environment?

 

Venue: 

臺北市中山區中山北路二段48巷7號7樓

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizers:

Taipei Rapid Transit Corporation


 
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