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Visit Best-in-Class Website

Visit the CRE Awards Website


Testimonials

Global Certification

Certified Contact Center Manager (CCCM)

Certified Customer Service Analyst & Auditor (CCSA)

Certified Contact Center 
Supervisor (CCCS)

Certified Contact Center Professional (CCCP)

Certified Customer Service Professional (CCSP)

Certificate in Customer Service Management (CCSM)

Certificate in Service Excellence Leadership (CSEL)

Certificate in Professional Customer Service (CPCS)

Certified Telemarketing Supervisor (CTMS)

REGISTRATION

 

 

CRE & CSQS Roundtable 2011

 

 

If you would like to join our roundtable, please click the button for registration

 

Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable

CRE & CSqs roundtable

HONG Kong  16 DECEMBER, 2011 2:30pM-5:30PM

Theme: Social Networking Business & 1 to 1 Marketing

 

Jason Chu,

Chairman of APCSC

 

Malou Caluza,

Chief Network Services, QNet Ltd.

Hong Kong CRE & CSQS Roundtable on December 16, 2011

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Social Networking Business & 1 to 1 Marketing

Ms. Malou Caluza, Chief Network Services, QNet Ltd.

Topic: Driving Customer Service Excellence within the entire Organization

Other speakers and panelists will be confirmed soon.

  • What are CEO focuses to achieve sustainable growth?

  • How to create better social networking business?

  • What are the strategic CRE initiatives from different Industry Leaders?

  • What are some exemplary service innovations and experiences?

  • How do Social Media/CRM/PR/Research create strategic value in the current business environment?

Venue: 

12/F Jubilee Centre, 18 Fenwick Street, Wan Chai, Hong Kong

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizers:

QNet Ltd.

Shenzhen  21 November, 2011 2:30pM-5:30PM

Theme: Strategic Customer Relationship Excellence in the Changing Business World-B2B Marketing

 

Topic:

 

Speaker & Panelists:

Strategic CRE: Social CRM and Customer Perception

 

Jason Chu

Chairman of APCSC

Liao Dai Li

Vice Chairlady and

Chief Secretary

Shenzhen Contact Centre Association

Ivan Wong

Director

AEON Information Service (Shenzhen) Co., Ltd.

Rockey Pan

Call Center Business Development Director DYXnet

Mr. Jason ChuChairman, APCSC, CRE Awards Panel of Judge

Ms. Liao Dai Li, Vice Chairlady and Chief Secretary, Shenzhen Contact Centre Association

Mr. Ivan Wong,  Director, AEON Information Service (Shenzhen) Co., Ltd.

Mr. Rockey Pan, Call Center Business Development Director, DYXnet

  • What are CEO focuses to achieve sustainable growth?

  • How to create more business opportunities?

  • What are the strategic CRE initiatives from immediate past CRE Awards winners?

  • What are some exemplary service innovations from HK and China?

  • How do Social Media/CRM/PR/Research create strategic value in the current business environment?

  • Digital and Creative Initiatives

Venue: 

深圳市罗湖区嘉宾路4028号太平洋商贸大厦B座23楼

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizers:

AEON Information Service (Shenzhen) Co., Ltd.

Shanghai  17 October, 2011 1:30pM-4:30PM

Theme: Strategic Customer Relationship Excellence in the Changing Business World

 

Topic:

 

Speaker & Panelists:

Strategic CRE: Social CRM and Customer Perception

 

Betty Liang

Area Customer Service Manager,

DHL-Sinotrans

Boone Chen

Country Manager,

Avazu Inc.

Alex Shen

eMarketing Director

Selligent

Yan Lee

Chief Executive Officer,

Buzzinate

Mr. Jason ChuChairman, APCSC, CRE Awards Panel of Judge

Ms. Betty Liang, Area Customer Service Manager, EA CSD, DHL-Sinotrans International Air Courier Ltd.

Mr. Boone Chen,  Country Manager China, Avazu

Mr. Alex Shen, eMarketing Director, Selligent

Mr. Yan Lee, Chief Executive Officer, Buzzinate

  • What are CEO focuses to achieve sustainable growth?

  • How to create more business opportunities?

  • What are the strategic CRE initiatives from immediate past CRE Awards winners?

  • What are some exemplary service innovations from HK and China?

  • How do Social Media/CRM/PR/Research create strategic value in the current business environment?

  • Digital and Creative Initiatives

Venue: 

303 Ji'nian Lu, Hong Kou Qu, Shanghai, China

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizers:

DHL-Sinotrans Int'l Air Courier Ltd.

CRE & CSqs roundtable

Hong Kong  14 October, 2011 2:30pM-5:30PM

Theme: Strategic CRE: Social CRM and Customer Perception

Topic:

 

Speaker & Panelists:

Strategic CRE: Social CRM and Customer Perception

 

Jason Chu

Chairman of APCSC

S. K. Kung

Senior Customer Supplies Engineer, The Hongkong Electric Co., Ltd.

Jason Leung Manager, New Media Strategy, Computancy Limited

 

S. T. Chow

General Manager, Hopewell Property

Management Co., Ltd.

Mr. Jason ChuChairman, APCSC, CRE Awards Panel of Judge

Mr. S. K. Kung, Senior Customer Supplies Engineer, The Hongkong Electric Co., Ltd.

Mr. Jason Leung, Manager, New Media Strategy, Computancy Limited

Mr. S. T. Chow, General Manager, Hopewell Property Management Co., Ltd.

Mr. Raymond Choi, Chief Customer Service Engineer, The Hongkong Electric Co., Ltd.

  • What are CEO focuses to achieve sustainable growth?

  • What are the growing successes of Social CRM and Leadership in both customer/employee engagement?

  • How to create better customer perception?

  • What are the strategic CRE initiatives from different Industry Leaders?

  • How do Social Media/CRM/PR/Research create strategic value in the current business environment?

  • Digital and Creative Initiatives

Venue: 

M/F Electric Center, 28 City Garden Road, North Point, Hong Kong

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizers:

The Hongkong Electric Co., Ltd.

CRE & CSqs roundtable

Hong Kong  2 September, 2011 2:30pM-5:30PM

Theme: Strategic Customer Relationship Excellence in the Changing Business World

 

Topic:

 

Speaker & Panelists:

Strategic Customer Relationship Excellence in the Changing Business World

 

Jason Chu,

Chairman of APCSC

 

Elaine Chan,

General Manager & Director of

iGen6 New Media Company Limited

Shirley Tang,
General Manager of Hopewell Real Estate Agency Ltd

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Ms. Elaine Chan, General Manager & Director, iGen6 New Media Company Limited

Ms. Shirley Tang, General Manager, Hopewell Real Estate Agency Ltd

Mr. Jason Leung, Manager, New Media Strategy, Computancy Limited

  • What are CEO focuses to achieve sustainable growth?

  • How to create more business opportunities?

  • What are the strategic CRE initiatives from immediate past CRE Awards winners?

  • What are some exemplary service innovations from HK and China?

  • How do Social Media/CRM/PR/Research create strategic value in the current business environment?

Venue: 

Hopewell Conference Centre, 60/F Hopewell Centre, 183 Queen’s Road East, Hong Kong

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizers:

Hopewell Holdings Limited

CRE & CSqs roundtable

SINGAPORE 17 AugusT, 2011 2:30pM-5:30PM

Theme: Strategic Customer Relationship Excellence in the Changing Business World

 

Topic:

 

Speaker & Panelists:

Strategic Customer Relationship Excellence in the Changing Business World

 

Jason Chu,

Chairman of APCSC

 

Craig Law-Smith

Co-founder of

En-gage

El Lee

Associate Director of Financial PR

Brans Ong,

CEO, APF Group

 Kenny Tay, Managing Director, Venture Platform

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Mr. Craig Law-Smith, Co-founder, En-gage

Mr. Brans Ong, CEO, APF Group Pte Ltd

Mr. Kenny Tay, Managing Director, Venture Platform Pte Ltd

Mr. El Lee, Associate Director of Financial PR

Mr. Patrick Liew, CEO, HSR Property Group

Mr. Kamal Samuel, Director of Financial PR

  • What are CEO focuses to achieve sustainable growth?

  • How to create more business opportunities?

  • What are the strategic CRE initiatives from immediate past CRE Awards winners?

  • What are some exemplary service innovations from HK and China?

  • How do Social Media/CRM/PR/Research create strategic value in the current business environment?

Venue: 

Quality Training Room, HSR Building, 3 Lorong 6 Toa Payoh, Singapore 319378

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizers:

APF Group Pte Ltd

 


CRE & CSqs roundtable

Kuala Lumpur 12 AugusT, 2011 10:00AM-1:00PM

Theme: Strategic Customer Relationship Excellence in the Changing Business World

 

Topic:

 

Speaker & Panelists:

Strategic Customer Relationship Excellence in the Changing Business World

 

Jason Chu,

Chairman of APCSC

Amir Firdaus Abdullah, CEO of Gleneagles Kuala Lumpur

Kym Wong, Founder and CEO, Raydar Research

Shu-Tze Tan, Director, Consulting Solutions, Right Management

Anthony Raja Devadoss,

VP, APAC

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Mr. Amir Firdaus Abdullah, CEO, Gleneagles Kuala Lumpur

Mr. Kym Wong, Founder and CEO, Raydar Research

Ms. Shu-Tze Tan, Director, Consulting Solutions, Right Management

Mr. Anthony Raja Devadoss, Vice President, APAC for Outsourcing and Consulting Group

  • What are CEO focuses to achieve sustainable growth?

  • How to create more business opportunities?

  • What are the strategic CRE initiatives from immediate past CRE Awards winners?

  • What are some exemplary service innovations from HK and China?

  • How do Social Media/CRM/PR/Research create strategic value in the current business environment?

Venue: 

2nd Floor, Boardroom, Gleneagles Kuala Lumpur, 286 Jalan Ampang, 50450 Kuala Lumpur, Malaysia

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizers:

Gleneagles Kuala Lumpur


CSqs roundtable   taizhou  april 15, 2011  2:30pm-5:00pm
Theme: Strategic Assessment and Integration of Customer Communication Channels


Mr. Jason Chu,

Chairman of APCSC

 

Ms. Zhang Jinghui

(张晶辉女士)

Topic:

Strategic Assessment and Integration of Customer Communication Channels

Speaker & panelist:

Mr. Jason Chu,  Chairman, APCSC, CRE Awards Panel of Judge

张晶辉女士中国电信浙江分公司10000号台州区域中心经理

Panel discussion questions:

  1. What is your view of the social media network (SMN) in improving customer relationship?

  2. What is the trend of adopting SMN in your organization? in your own industry? in your own country?

  3. Will SMN become an important marketing, communication, customer service channel in your organization?

  4. How would SMN impact and extend your corporate image and branding?

  5. How will Smart Phones and SMN change Customer Service channels with both opportunities and challenges?

  6. How to build a customer-centric culture with SMN?

  7. How to critically assess the current customer communication channels in the new digital world?

 

Venue: 

浙江省台州市市府大道658号

Organizer:

Asia Pacific Customer Service Consortium

Supporting Organization: China Telecom

 CSQS ROUNDTABLE   fuzhou   april 8, 2011  2:30pm-5:00pm
Theme: Strategic Assessment and Integration of Customer Communication Channels


Mr. Jason Chu,

 Chairman of APCSC

Ms. Wei Jiuping

(危九平女士)

Ms. Peng Lan

(彭嵐女士)

Topic:

Strategic Assessment and Integration of Customer Communication Channels

Speaker & panelist:

Mr. Jason Chu,  Chairman, APCSC, CRE Awards Panel of Judge

危九平女士,中国太平洋人寿保险福州分公司运营负责人

彭岚女士,中国太平洋人寿保险福州分公司顾客服务经理

Panel discussion questions:

  1. What is your view of the social media network (SMN) in improving customer relationship?

  2. What is the trend of adopting SMN in your organization? in your own industry? in your own country?

  3. Will SMN become an important marketing, communication, customer service channel in your organization?

  4. How would SMN impact and extend your corporate image and branding?

  5. How will Smart Phones and SMN change Customer Service channels with both opportunities and challenges?

  6. How to build a customer-centric culture with SMN?

  7. How to critically assess the current customer communication channels in the new digital world?

 

 

Venue: 

福建省福州市鼓楼区云一北路558

Organizer:

Asia Pacific Customer Service Consortium

Supporting Organization: China Pacific Life Insurance Co., Ltd.

 CSQS ROUNDTABLE   Taipei  march 29, 2011  2:30pm-5:00pm
Theme: Strategic Assessment and Integration of Customer Communication Channels


Mr. Jason Chu,

 Chairman of APCSC

 

Ms. Joe Wu

(吳秋華女士)

Topic:

Strategic Assessment and Integration of Customer Communication Channels

Speaker:

Mr. Jason Chu,  Chairman, APCSC, CRE Awards Panel of Judge

吳秋華女士,中華電信總公司客服處第一科科長

Panel discussion questions:

1. What is your view of the social media network (SMN) in improving customer relationship?

2. What is the trend of adopting SMN in your organization? in your own industry? in your own country?

3. Will SMN become an important marketing, communication, customer service channel in your organization?

4. How would SMN impact and extend your corporate image and branding?

5. How will Smart Phones and SMN change Customer Service channels with both opportunities and challenges?

6. How to build a customer-centric culture with SMN?

7. How to critically assess the current customer communication channels in the new digital world?

 

 

Venue: 

臺北中正區信義路一段213

Organizer:

Asia Pacific Customer Service Consortium

Supporting Organization: Chunghwa Telecom Co., Ltd.

 CSQS ROUNDTABLE   shanghai & BEIJING  March 22, 25, 2011  2:30pm-5:00pm
Theme: Strategic Assessment and Integration of Customer Communication Channels


Mr. Jason Chu,

 Chairman of APCSC

 

Ms. Liang Yue

(梁越小姐)

Mr. Rong Wei

(荣伟先生)

Topic:

Strategic Assessment and Integration of Customer Communication Channels

Speaker:

Mr. Jason Chu,  Chairman, APCSC, CRE Awards Panel of Judge

梁越小姐,中外运敦豪区域客户服务经理

荣伟先生,中外运-敦豪东方区电子商务经理

Panel discussion questions:

1. What is your view of the social media network (SMN) in improving customer relationship?

2. What is the trend of adopting SMN in your organization? in your own industry? in your own country?

3. Will SMN become an important marketing, communication, customer service channel in your organization?

4. How would SMN impact and extend your corporate image and branding?

5. How will Smart Phones and SMN change Customer Service channels with both opportunities and challenges?

6. How to build a customer-centric culture with SMN?

7. How to critically assess the current customer communication channels in the new digital world?

 

Venue: 

上海市虹口区纪念路303号

Organizer:

Asia Pacific Customer Service Consortium

Supporting Organization: DHL – SINOTRANS Internation Air Courier Ltd.

 CSQS ROUNDTABLE   jINAN  March 24, 2011  10:00Am-12:00pm
Theme: Strategic Assessment and Integration of Customer Communication Channels


Mr. Jason Chu

 Chairman of APCSC

Topic:

Strategic Assessment and Integration of Customer Communication Channels

Speaker:

Mr. Jason Chu,  Chairman, APCSC, CRE Awards Panel of Judge

Panel discussion questions:

1. What is your view of the social media network (SMN) in improving customer relationship?

2. What is the trend of adopting SMN in your organization? in your own industry? in your own country?

3. Will SMN become an important marketing, communication, customer service channel in your organization?

4. How would SMN impact and extend your corporate image and branding?

5. How will Smart Phones and SMN change Customer Service channels with both opportunities and challenges?

6. How to build a customer-centric culture with SMN?

7. How to critically assess the current customer communication channels in the new digital world?

 

Venue: 

山东省济南市腊山北路18

Organizer:

Asia Pacific Customer Service Consortium

Supporting Organization:

China Mobile Communications Corporation


To participate in the CRE & CSQS ROUNDTABLE, please register here,
or contact us on (852) 2174 1428 or email to enquiry@apcsc.com for detailed.

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