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Visit Best-in-Class Website

Visit the CRE Awards Website


Testimonials

Global Certification

Certified Contact Center Manager (CCCM)

Certified Customer Service Analyst & Auditor (CCSA)

Certified Contact Center 
Supervisor (CCCS)

Certified Contact Center Professional (CCCP)

Certified Customer Service Professional (CCSP)

Certificate in Customer Service Management (CCSM)

Certificate in Service Excellence Leadership (CSEL)

Certificate in Professional Customer Service (CPCS)

Certified Telemarketing Supervisor (CTMS)

REGISTRATION

 

 

CSQS Roundtable 2010

 

 

If you would like to join our roundtable, please click the button for registration

 

Customer Service Quality Standard (CSQS) Roundtable

CSqs roundtable   Taipei, December 2, 2010  2:30pm-5:00pm
Theme: Social Media Best Practices for Customer Relationship Excellence

 


Mr. Jason Chu,

 Chairman of APCSC

 

 

Dr. Alex Chien, Director of Customer Service of ChungHwa Telecom and Honorary Chairman of Taiwan Contact Center Development Association

Topic:

Social Media Best Practices for Customer Relationship Excellence

Speaker & panelist:

Mr. Jason Chu,  Chairman, APCSC, CRE Awards Panel of Judge

Dr. Alex Chien, Director of Customer Service, ChungHwa Telecom

Ms. Joe Wu, Senior Director of Customer Service Department of Chunghwa Telecom

Panel discussion questions:

1. How can the social media network (SMN) in improving customer relationship?  

2. What is the trend of adopting SMN in your organization? in your own industry? in your own country?   

3. How to apply social media best practices to improve marketing, communication, customer service channel in your organization?

 

 

 

Venue: 

台北中正區信義路一段21之3號1207室

Organizer:

Asia Pacific Customer Service Consortium

Supporting Organization: Chunghwa Telecom Co., Ltd.

 

CSqs roundtable   Hong Kong,November 12, 2010  2:30pm-5:00pm
Theme: Social Media Best Practices for Customer Relationship Excellence

 


Mr. Jason Chu,

 Chairman of APCSC

 

 

Mr. Charles Mok,

Executive Director, Computancy Limited, Chairman, Internet Society Hong Kong

 

Topic:

Social Media Best Practices for Customer Relationship Excellence

Speaker & panelist:

Mr. Jason Chu,     Chairman, APCSC, CRE Awards Panel of Judge

Mr. Charles Mok, Executive Director, Computancy Limited

Mr. Edmund Lee, CEO, K-Matrix

Mr. Egidio Zarrella, Hong Kong ICE Leader, KPMG Advisory

Panel discussion questions:

1. How can the social media network (SMN) in improving customer relationship?  

2. What is the trend of adopting SMN in your organization? in your own industry? in your own country?   

3. How to apply social media best practices to improve marketing, communication, customer service channel in your organization?

 

 

 

Venue: 

M/F Electric Centre 28 City Garden Road, North Point, Hong Kong

Organizer:

Asia Pacific Customer Service Consortium

Supporting Organization: The Hongkong Electric Co., Ltd.

CSqs roundtable   SHANGHAI,OCTOBER 19, 2010  2:30pm-5:00pm
Theme: Social Media Best Practices for Customer Relationship Excellence

 


Mr. Jason Chu,

 Chairman of APCSC

 

 

Mr. Pan Yi Min

(潘轶敏先生)

Shanghai Vanke Property Services Ltd, Head of Quality Management Department

Topic:

Social Media Best Practices for Customer Relationship Excellence

Speaker:

Mr. Jason Chu,     Chairman, APCSC, CRE Awards Panel of Judge

Pan Yi Min, Shanghai Vanke Property Services Ltd, Head of Quality Management Department

Panelist: - Zhao Zhimin, Deputy General Manager, Private Banking, Bank of Bejing Shanghai Branch
- Zhang Yan Hui, Forte (Group) Co., Ltd., Director - Customer Service Centre
- He Chuan, Highland Asset Management Co., Ltd. (Shanghai), R & D Manager
- Betty Liang, DHL Regional Customer Service Manager

Panel discussion questions:

1. What is your view of the social media network (SMN) in improving customer relationship?

2. What is the trend of adopting SMN in your organization? in your own industry? in your own country?

3. Will SMN become an important marketing, communication, customer service channel in your organization?

 

 

Venue: 

Room 203, No. 85, 1111 Xinlong Road, Minhang, Shanghai
(上海市闵行区新龙路1111弄85号203室)

Organizer:

Asia Pacific Customer Service Consortium

Supporting Organization: Shanghai Vanke Property Services Ltd
(
上海万科物业服务有限公司)

CSqs roundtable   GUANGZHOU,OCTOBER 18, 2010  2:30pm-5:00pm
Theme: Social Media Best Practices for Customer Relationship Excellence

 


Mr. Jason Chu,

 Chairman of APCSC

Topic:

Social Media Best Practices for Customer Relationship Excellence

Speaker:

Mr. Jason Chu,     Chairman, APCSC, CRE Awards Panel of Judge
Panelist: Yang Dan Yang, Vanke Property Services Ltd, Assistant Deputy General Manager

Panel discussion questions:

1. What is your view of the social media network (SMN) in improving customer relationship?

2. What is the trend of adopting SMN in your organization? in your own industry? in your own country?

3. Will SMN become an important marketing, communication, customer service channel in your organization?

 

 

Venue: 

Conference Room, Vanke Training Centre, Qing bo Road, Ersha Island, Guangzhou

广州市二沙岛晴波路陶苑万科培训中心会议室

Organizer:

Asia Pacific Customer Service Consortium

Supporting Organization: Guangzhou Vanke Property Services Ltd
(广州万科物业服务有限公司)

CSqs roundtable   Singapore,OCTOBER 2, 2010  10:00AM-12:00pm

Theme: Social Media Best Practices for Customer Relationship Excellence


Mr. Jason Chu

 Chairman of Hong Kong Customer Service Consortium

Topic:

Social Media Best Practices for Customer Relationship Excellence

Speaker:

Mr. Jason Chu,     Chairman, APCSC, CRE Awards Panel of Judge
Panel discussion questions:

1. What is your view of the social media network (SMN) in improving customer relationship?

2. What is the trend of adopting SMN in your organization? in your own industry? in your own country?

3. Will SMN become an important marketing, communication, customer service channel in your organization?

 

Venue: 

The Retail Academy of Singapore
47 Scotts Road
Unit #07-04, 7th storey, Goldbell Towers
Singapore 228233

Organizer:

Asia Pacific Customer Service Consortium

Supporting Organization:

The Retail Academy of Singapore

 

 

CSqs roundtable   malaysia,August 18, 2010  2:00pm-4:00pm

Theme: Social Media Network in Customer Relationship Excellence

 

Mr. Jason Chu

 Chairman of Hong Kong Customer Service Consortium

     

Topic:  

Social Media Network in Customer Relationship Excellence

Speaker: Mr. Jason Chu
Panelists:

Mr. Jason Chu,    Chairman, APCSC, CRE Awards Panel of Judge

Mr. Loy Teik Inn,   Vice President of Institutional Marketing, Taylor's University College

Mr. Ir. Nirinder Singh Johl,  Assistant General Manager (CRM), Tenaga Nasional Berhad

Ms. Tracy Fang, Senior Training & Development Manager (Regional), Wing Tai Retail Pte Ltd

Mr. Safuan Idris,  Head of Service Quality & Research Section, SIRIM

Mr. Ko Kim Hooi,   Executive Secretary, Malaysian Association of Private Colleges & Universities

  Panel discussion questions:

1. what is your view of the social media network (SMN) in improving customer relationship?

2. what is the trend of adopting SMN in your organization? in your own industry? in your own country?

3. will SMN become an important marketing, communication, customer service channel in your organization?

Venue: 

Taylor’s University Campus, Taylor’s Lakeside Campus

No.1 Jalan Taylor’s, 47500 Subang Jaya, Selangor Darul Ehsan, Malaysia

(It’s located at Bandar Sunway)

Organizer:

Asia Pacific Customer Service Consortium
Supporting Organization: Taylor’s University college

 

CSqs roundtable   tai wan,April 27-28, 2010  2:30pm-5:30pm

Theme: Customer Centric Culture

 

 

Mr. Jason Chu

 Chairman of Hong Kong Customer Service Consortium

     

Topic:  

Customer Centric Culture, the Key to Customer Relationship Excellence

Speaker:  

Mr. Jason Chu


 

CSqs roundtable   HOng KONG,April 24, 2010  2:30pm-5:30pm

Theme: Customer Centric Culture

 

 

 

 

 

Robert Cheng

Senior Manager, Sino Property Services

Topic:       Life without Cleaning

Speaker:  Mr. Robert Cheng

Venue: 

HKBU Shek Mun Campus College of International Education, 8 On Muk Street, Shek Mun, Shatin, New Territories

Organizer:

Asia Pacific Customer Service Consortium

Supporting Organization:

Hong Kong Baptist University


 

CSqs roundtable  GUANGZHOU,April 22, 2010  2:30pm-5:30pm

Theme: Customer Centric Culture

 

Mr. Jason Chu

 Chairman of Hong Kong Customer Service Consortium

 

 

Lin Wei Xiong

(林偉雄先生)    

CIBONET Company Limited (Guangzhou Branch Office)

    

Topic:  

Customer Centric Culture, the Key to Customer Relationship Excellence

                

主動出擊、以客為尊的客戶服務

 

Speaker: Mr. Jason Chu

Lin Wei Xiong (林偉雄先生)

 

Venue:

Room 605, Building A, Guangzhou Information Port, No.16, Keyun Road, Tianhe District, Guangzhou, P.R.C.

Organizer:

Asia Pacific Customer Service Consortium

Supporting Organization:

CIBONET Company Limited (Guangzhou Branch Office)


 

CSqs roundtable   ZHENGZHOU, April 21, 2010 2:30pm-5:30pm

Theme: Customer Centric Culture

Mr. Jason Chu

 Chairman of Hong Kong Customer Service Consortium

 

 

 

 

Mr. Yin Zi Li

(殷自立先生)

China Pacific Life Insurance Co., Ltd.

            

Topic: Customer Centric Culture, the Key to Customer Relationship Excellence

精于服務,勇於創新

Speaker: Mr. Jason Chu

Mr. Yin Zi Li (殷自立先生)

Venue:

郑州市铭功路142号

Organizer:

Asia Pacific Customer Service Consortium

Supporting Organization:

China Pacific Life Insurance Co., Ltd.


CSqs roundtable   SHANGHAI, April 20, 2010

Theme: Customer Centric Culture

 

Mr. Jason Chu

 Chairman of Hong Kong Customer Service Consortium

 

 

 

Mr. Hong Guan 

(管宏)   

Forte Commercial Property HQ (Shanghai) Deputy General Manager Merchant & Operation Director

Topic:

Customer Centric Culture, the Key to Customer Relationship Excellence

商業地產理性回歸的思考

Speaker:

Mr. Jason Chu

Mr. Guan Hong (管宏)

Venue: 

楊浦區甯國路503

Organizer:

Asia Pacific Customer Service Consortium

Supporting Organization:

Forte Commercial Property HQ (Shanghai)


 

CSqs roundtable           Malaysia,  March 9, 2010 9:00Am-1:00pm

 

Theme: Customer Centric Culture

 

Mr. Jason Chu

 Chairman of Hong Kong Customer Service Consortium

 

 

Ms. Joanne

Ng Loo Yen,

Vice President,

Group Service Quality Management,

RHB Capital Berhad,

Malaysia

Topic:

Customer Centric Culture, the Key to Customer Relationship Excellence

Customer Service & Customer Experience Management

Speaker:

Mr. Jason Chu

Ms. Ng Loo Yen, Joanne

Venue: 

Titanium Room, Block 2,1. Persiaran Data' Menteri Section 2,

40911 Shah Alam Malaysia

Organizer:

Asia Pacific Customer Service Consortium

Supporting Organization:

SIRIM Berhard


 

CSqs roundtable         HONG KONG FEBRUARY 5, 2010 10:00Am-12:30pm

 

Theme:  Corporate Social Responsibility

 


Mr. Tom Mehrmann

 Chief Executive, Ocean Park Hong Kong

 

 

Mr. Andy Hue Tse Leong Assistant Director, Organisational Excellence, Corporate Planning Department, Ministry of Manpower, Singapore

Topic:        Corporate Social Responsibility

                  Organizational Excellence

Speaker:    Mr. Tom Mehrmann

                  Mr. Andy Hue Tse Leong

Venue: 

Education Center of Administration Building, Ocean Park, Aberdeen, Hong Kong

Organizer: Asia Pacific Customer Service Consortium

Supporting Organization:

Ocean Park


CSqs roundtable           HONG KONG January 15, 2010 2:30pm-5:30pm

 

Theme: Service Excellence

 

Mr. Jason Chu,

 Chairman of Hong Kong Customer Service Consortium

Mr. Noble F. Coker, Vice President, Park Operations, Hong Kong Disneyland

Topic:   From Project Management to Customer Engagement

Customer Experience Management: Hong Kong Disneyland Star    Guest Program - Lessons learned on cross cultural service experience for multinational company

Speaker: Mr. Jason Chu

Mr. Noble F. Coker

Venue:  Banquet Room of Club House, Grand Promenade, 38 Tai Hong Street, Sai Wan Ho, HK
Organizer: Asia Pacific Customer Service Consortium
To participate in the CSQS Roundtable, please register here,
or contact us on (852) 2174 1428 or email to enquiry@apcsc.com for detailed.

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