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Visit Best-in-Class Website

Visit the CRE Awards Website


Testimonials

Global Certification

Certified Contact Center Manager (CCCM)

Certified Customer Service Analyst & Auditor (CCSA)

Certified Contact Center 
Supervisor (CCCS)

Certified Contact Center Professional (CCCP)

Certified Customer Service Professional (CCSP)

Certificate in Customer Service Management (CCSM)

Certificate in Service Excellence Leadership (CSEL)

Certificate in Professional Customer Service (CPCS)

Certified Telemarketing Supervisor (CTMS)

REGISTRATION

 

 

CSQS Roundtable 2009

 

If you would like to join our roundtable, please click the button for registration

 

Customer Service Quality Standard (CSQS) Roundtable

 

CSqs roundtable           NINGBO,  March 24, 2009 2:30pm-5:30pm

 

Mr. Jason Chu

 Chairman of Hong Kong Customer Service Consortium

 

Topic:

How to use CSQS to achieve Higher ROI
Speaker:

Mr. Jason Chu

Venue: 

寧波萬豪酒店

Organizer:

Asia Pacific Customer Service Consortium


 

CSqs roundtable         SHANG HAI MARCH 26, 2009 2:30pm-5:30pm


Mr. Jason Chu,

 Chairman of Hong Kong Customer Service Consortium

Topic:  

 How to use CSQS to achieve Higher ROI

Speaker:

Mr. Jason Chu

Venue: 

Shanghai Vanke Real Estate Co., Ltd.
Organizer: Asia Pacific Customer Service Consortium

 

CSqs roundtable           Guangzhou March 27, 2009 2:30pm-5:30pm

 

Mr. Jason Chu,

 Chairman of Hong Kong Customer Service Consortium

Mr. Jimmy Sun,

 

 

Mr. Kenny Yeung, Hong Kong Broadband Network Limited

Topic:  

How to use CSQS to achieve Higher ROI

如何實現以客為尊

Reduction of Inbound Calls due to Service Temporary Reactivation

Speaker:

Mr. Jason Chu

Mr. Jimmy Sun, CIBONet

Mr. Kenny Yeung, Hong Kong Broadband

 
 
Venue:  中國廣州市中山五路五月花商業廣場
Organizer: Asia Pacific Customer Service Consortium

 

CSqs roundtable   sHENZHEN, mAY 7, 2009 2:30pm-5:30pm

Mr. Jason Chu

 Chairman of Hong Kong Customer Service Consortium

 

 

Topic:

Implementing Customer Service Quality Standard for Higher ROI!

Speaker: Mr. Jason Chu

Venue:

China Vanke Co., Ltd. (Shenzhen)

Organizer:

Asia Pacific Customer Service Consortium


 

CSqs roundtable  JIANGMEN,MAY 8, 2009  2:30pm-5:30pm

 

 

Mr. Jason Chu

 Chairman of Hong Kong Customer Service Consortium

 

Ms. Michelle Chen, Senior Manager, Wharf T&T Outsourcing Services Ltd.  

  

    

Topic:  

Implementing Customer Service Quality Standard for Higher ROI!

Customer Service Excellence in BPO 

Speaker:

Mr. Jason Chu       

Ms. Michelle Chen   

Venue:

China Telecom Western Exchange, 3 Huayuan Road, Pengjiang District, Jiangmen, China

Organizer:

Asia Pacific Customer Service Consortium


 

CSqs roundtable   HOng KONG,MAY 11, 2009  2:30pm-5:30pm

 

 

 

Mr. Jason Chu

 Chairman of Hong Kong Customer Service Consortium

 

Mr. Sin Cheuk Hang,

Engineer, Customer Installation Section, T&D Division,

The Hongkong Electric Co., Ltd.

 

    

Topic: 

Implementing Customer Service Quality Standard for Higher ROI!

Overview on Power Quality Issues and Measures to Safeguard Power Supplies for Important Services

Speaker:

Mr. Jason Chu

Mr. Sin Cheuk Hang

Venue: 

9/F Electric Centre, 28 City Garden Road, North Point, Hong Kong

Organizer:

Asia Pacific Customer Service Consortium


 

CSqs roundtable   SHANGHAI, MAY 19, 2010 2:30pm-5:30pm

 

Mr. Jason Chu

 Chairman of Hong Kong Customer Service Consortium

 

 

 

Ms. Guo Yan

Forte Commercial Property HQ (Shanghai)複地滬南公司客服部經理

Topic:

為顧客創造更高的投資回報

地產客服的價值體現

Speaker:

Mr. Jason Chu

Ms. Guo Yan

Venue: 

上海市復興東路701弄4號3樓復地雅園項目會議室

Organizer:

Asia Pacific Customer Service Consortium


CSqs roundtable   PARIS,MAY 20, 2010  2:30pm-5:30pm

 

 

Mr. Jason Chu

 Chairman of Hong Kong Customer Service Consortium

 

Mr. Olivier Njamfa,

 President & CEO,

Eptica UK

 

     

Topic:  

Implementing Customer Service Quality Standard for Higher ROI!

Speaker:

Mr. Jason Chu

Mr. Olivier Njamfa

Venue:   Eptica SA, 95 bis rue de Bellevue 92100 Boulogne-Billancourt
Organizer:  Asia Pacific Customer Service Consortium

 

CSqs roundtable   hong kong,September 26, 2009 10:00pm-1:30pm

 

 

Mr. Jason Chu

 Chairman of Hong Kong Customer Service Consortium

 

 

Mr. Alex Pages,

International Sales Manager, Eptica, France

     

Topic:  

Implementing Customer Service Quality Standard for Higher ROI!

Case Study

Speaker:  

Mr. Jason Chu

Mr. Alex Pages

 

Venue: 

 City University of Hong Kong

Organizer: Asia Pacific Customer Service Consortium

 

CSqs roundtable   hong kong,november 7, 2009  10:00am-1:00pm

 

 

 

Mr. Jason Chu

 Chairman of Hong Kong Customer Service Consortium

 

 

 

 

 

Mr. Derek Pang, Centre General Manager- Island Resort, Sino Property Services

     

Topic:  

From Project Management to Customer Engagement

Towards Service Excellence in Property Management

Speaker:  

Mr. Jason Chu

 

Mr. Derek Pang

Venue:    City University of Hong Kong
Organizer: Asia Pacific Customer Service Consortium

 

 


To participate in the CSQS Roundtable, please register here,
or contact us on (852) 2174 1428 or email to enquiry@apcsc.com for detailed.

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