Customer Relationship Excellence Awards 2018
Recognising Organisations and individuals that excel in Customer Service!
   
 


About the CRE Awards
  Chairman's Introduction
  Benefits
  Overview & Enrolment Procedures
  CRE Awards Categories
  Photo Gallery
  Winner Statements
  Membership
  Newspaper Coverages
  Registration
  Nominate a Company
 
Supporting Organisations
  Judging Panel
  CRE Awards Organiser
 
CRE Model and Training
CSQS
CCSA
CCSM

Winner Presentations
  2017
  2017 Winner Photos
  2016
  2016 Winner Photos
  2015
  2015 Winner Photos
  2014
  2014 Winner Photos
  2013
  2013 Winner Photos
  2012
  2012 Winner Photos
  2011
  2011 Winner Photos
  2010
  2010 Winner Photos
  2009
  2009 Winner Photos
  2008
  2008 Winner Photos
  2007
  2007 Winner Photos
  2006
  2006 Winner Photos
  2005
  2004
  2003
  2002
 
  Press Releases
  Global Certification
  Customer Service
Quality Standard (CSQS)
  APCSC Summit
  Best-in-Class Presentation
   
Overview of Awards Process

繁體 | 简体

 

Enrolment Procedures:

 

Open for Applications

Applications and Nomination can be submitted online or by fax
 

Self Assessment Questionnaire

  Participants must complete a comprehensive self assessment questionnaire
 

Business Case Presentations

Award Participants have the opportunity to present their business case at the Customer Loyalty Award Forum that is only open to the participants of the CRE Awards and APCSC corporate members
 

Stage One Screening

Stage One shortlist of applicants are notified
 

Mystery Call

Mystery calls will be made to the participating organizations. For service centers, mystery visits will be made, and for confidential centers, a site visit will be made
 

Stage Two Screening - CSQS Onsite Assessment

Applicants’ data, self assessment, mystery call findings with onsite assessment will be referenced to the Customer Service Quality Standard (CSQS) to establish use of Best Practices. Site visit Q&A Session to double check and clarify self assessment details
 

Public Webvoting

General public and customers of the participating organizations will have the opportunity to vote for their CRE company.
 

Winner Selection

Winners are selected based on the above balanced score card assessment results by the Judging Panel of experts.
 

CRE Awards Dinner Ceremony and Trophy Presentation

Trophies and certificates will be awarded to the winners at the CRE Awards Dinner Ceremony
 

Press Release & Publication of Newspaper Supplements

Winners will be invited to contribute and support a special newspaper supplement. Interview opportunity would be provided to the winning companies
 

Important Dates for 2018-2017 Asia Pacific CRE Awards

2018 (Tentative)

July 31st

Nomination & Application Deadline

August 31st

Self Assessment Questionnaire submission deadline

September

Business Case Presentation

September - October

Mystery Call/Visit & CSQS Site Assessment

October - November

Public Webvoting & Winner Selection

December

CRE Awards Dinner Ceremony & Trophy Presentation

December

Press Release & Publication of Newspaper Supplements

 

Important Dates for 2018 International CRE Awards

2018

June - December

Public Nominations & Applications

2019 (Tentative)

January - February

Nomination & Application Deadline

January 31st

Self Assessment Questionnaire submission deadline

February - March

Business Case Presentation

March - April

Mystery Call/Visit & CSQS Site Assessment

April - May

Public Webvoting & Winner Selection

June 14th

CRE Awards Dinner Ceremony & Trophy Presentation

July

Press Release & Publication of Newspaper Supplements

 

Schedule of fees
Catagories  HK$ US$ RMB
Customer Relationship Excellence Awards (Corporate)

22,000

2,570

22,000 (including 2 Awards Dinner seats)

Additional Corporate Categories (per)

12,000

1,540

12,000 (including 1 Awards Dinner seat)

Customer Relationship Excellence Awards (Individual)

2,200

257

3,200 (including 1 Awards Dinner seat)

Oversea Onsite Visit (for the onsite site outside Hong Kong and Shenzhen) 7,500 950 6,500
Certificate in Customer Service Management (CCSM) training to implement and comply with CSQS for the CRE Awards assessment criteria 26,000 / 2 people 3,345 / 2 people

26,000 / 2 people

Once enrolled, no refund will be given

334_ AP CSC 14.6.13_Astro Innovative

 

The Hongkong Electric Co., Ltd.

 

Public Service of the Year 2017 (Public Utility)

Mission Critical Support Service of the Year 2017

(Public Utility)

Customer Service Professional of the Year 2017

(Public Utilities – Contact Center)

Customer Service Professional of the Year 2017

(Public Utilities – Technical Center)

Merit - Customer Service Professional of the Year 2017

(Contact Center)

Merit - Customer Service Professional of the Year 2017

(Technical Center)

 


 

Henderson Land Group Property Management Department (Hang Yick, Well Born and H-Privilege)

 

Customer Relationship Marketing Service of the Year 2017 (Property Management)

Corporate Environmental Leadership of the Year 2017

 (Property Management )

 


2017 Customer Relationship Excellence Winner Statement:

“Congratulations to Asia Pacific Customer Service Consortium (APCSC) on its 20th Anniversary! For decades, APCSC keeps driving the service industry for better customer service with an invaluable platform for insights and experience sharing. Over the years, HK Electric has supported the CRE Awards of APCSC. This year, we are honored to have won the “Public Service of the Year (Public Utility)” Award again for ten consecutive years, in addition to the “Mission Critical Support Service of the Year (Public Utility)” Award and seven individual awards. We believe that while we journey on in our pursuit for excellence, APCSC will continue making important contributions to the industry with even higher standards.”

Mr. Raymond Choi,

General Manager (Customer Services)

HK Electric

 

“It’s a distinct honor to receive the CRE Awards for 16 consecutive years, and we are pleased to be awarded ‘Customer Relationship Marketing Service of the Year (Property Management)’ & ‘Corporate Environmental Leadership of the Year (Property Management)’ by the APCSC. ‘Henderson Land Group Property Management Department (Hang Yick, Well Born & H-Privilege)’ has been achieving numerous ‘CRE Awards’ in Customer Services and other achievements over the years. These achievements have fully manifested our continuous commitment to strive for excellence in premium property management services. It not only served as a proof of customer’s recognition, but also a great encouragement to motivate us to attain even better performance.  Henderson Land Group Property Management Department will be upholding its management philosophy – ‘Interactive Services for Quality Management’ in the future. APCSC keeps up the market by launching different categories of CRE Awards to motivate the corporates to develop in different aspects should be esteemed.”

Mr. Suen Kwok Lam, BBS, MH, JP, Executive Director

Henderson Land Development Co. Ltd.

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