Customer Relationship Excellence Awards 2017
Recognising Organisations and individuals that excel in Customer Service!
   
 


About the CRE Awards
  Chairman's Introduction
  Benefits
  Overview & Enrolment Procedures
  CRE Awards Categories
  Photo Gallery
  Winner Statements
  Membership
  Newspaper Coverages
  Registration
  Nominate a Company
 
Supporting Organisations
  Judging Panel
  CRE Awards Organiser
 
CRE Model and Training
CSQS
CCSA
CCSM

Winner Presentations
  2016
  2016 Winner Photos
  2015
  2015 Winner Photos
  2014
  2014 Winner Photos
  2013
  2013 Winner Photos
  2012
  2012 Winner Photos
  2011
  2011 Winner Photos
  2010
  2010 Winner Photos
  2009
  2009 Winner Photos
  2008
  2008 Winner Photos
  2007
  2007 Winner Photos
  2006
  2006 Winner Photos
  2005
  2004
  2003
  2002
 
  Press Releases
  Global Certification
  Customer Service
Quality Standard (CSQS)
  APCSC Summit
  Best-in-Class Presentation
   
Judging Panel

繁體 | 简体

The CRE Awards Judging panel consists of industry-neutral executives to ensure no biased results.

2017 Judging Panel

  • Mr Jason Chu, Chairman, Asia Pacific Customer Service Consortium
  • Prof. George Huang, Head of Industrial and Manufacturing Systems Engineering, The University of Hong Kong
  • Prof. Fugee Tsung, Head of Industrial Engineering & Logistics Management, Hong Kong University of Science & Technology
  • Mr. Tatsumi Yamashita, CEO of Help Desk Institute – Japan
  • Mr. Mike Mi, President of Academy of Contact Center and BPO, China

2016 Judging Panel

  • Mr Jason Chu, Chairman, Asia Pacific Customer Service Consortium
  • Prof. George Huang, Head of Industrial and Manufacturing Systems Engineering, The University of Hong Kong
  • Prof. Fugee Tsung, Head of Industrial Engineering & Logistics Management, Hong Kong University of Science & Technology
  • Mr. Tatsumi Yamashita, CEO of Help Desk Institute – Japan
  • Mr. Mike Mi, President of Academy of Contact Center and BPO, China

2015 Judging Panel

  • Mr Jason Chu, Chairman, Asia Pacific Customer Service Consortium
  • Prof. George Huang, Head of Industrial and Manufacturing Systems Engineering, The University of Hong Kong
  • Prof. Fugee Tsung, Head of Industrial Engineering & Logistics Management, Hong Kong University of Science & Technology
  • Mr. Tatsumi Yamashita, CEO of Help Desk Institute – Japan
  • Mr. Mike Mi, President of Academy of Contact Center and BPO, China

2014 Judging Panel

  • Mr Jason Chu, Chairman, Asia Pacific Customer Service Consortium
  • Prof. George Huang, Industrial and Manufacturing Systems Engineering, University of Hong Kong
  • Mr. Tatsumi Yamashita, CEO of Help Desk Institute – Japan
  • Mr. Mike Mi, President of Academy of Contact Center and BPO, China

2013 Judging Panel

  • Mr Jason Chu, Chairman, Asia Pacific Customer Service Consortium
  • Mr Brett Whitford, Executive Director, Customer Service Institute of Australia
  • Prof. George Huang, Industrial and Manufacturing Systems Engineering, University of Hong Kong
  • Mr. Tatsumi Yamashita, CEO of Help Desk Institute – Japan

2012 Judging Panel

  • Mr Jason Chu, Chairman, Asia Pacific Customer Service Consortium
  • Mr Brett Whitford, Executive Director, Customer Service Institute of Australia
  • Prof. George Huang, Industrial and Manufacturing Systems Engineering, University of Hong Kong
  • Mr. Tatsumi Yamashita, CEO of Help Desk Institute – Japan

2011 Judging Panel

  • Mr Jason Chu, Chairman, Asia Pacific Customer Service Consortium
  • Mr Brett Whitford, Executive Director, Customer Service Institute of Australia
  • Prof. George Huang, Industrial and Manufacturing Systems Engineering, University of Hong Kong
  • Mr. Tatsumi Yamashita, CEO of Help Desk Institute – Japan

2010 Judging Panel

  • Mr Jason Chu, Chairman, Asia Pacific Customer Service Consortium
  • Mr Brett Whitford, Executive Director, Customer Service Institute of Australia
  • Prof. George Huang, Industrial and Manufacturing Systems Engineering, University of Hong Kong
  • Mr. Tatsumi Yamashita, CEO of Help Desk Institute – Japan

2009 Judging Panel

  • Mr Jason Chu, Chairman, Asia Pacific Customer Service Consortium
  • Mr Brett Whitford, Executive Director, Customer Service Institute of Australia
  • Prof. George Huang, Industrial and Manufacturing Systems Engineering, University of Hong Kong

2008 Judging Panel

  • Mr Jason Chu, Chairman, Asia Pacific Customer Service Consortium
  • Mr Brett Whitford, Executive Director, Customer Service Institute of Australia
  • Prof. George Huang, Industrial and Manufacturing Systems Engineering, University of Hong Kong

2007 Judging Panel

  • Mr Jason Chu, Chairman, Asia Pacific Customer Service Consortium
  • Mr Brett Whitford, Executive Director, Customer Service Institute of Australia
  • Prof. George Huang, Industrial and Manufacturing Systems Engineering, University of Hong Kong
  • Mr. Tatsumi Yamashita, CEO of Help Desk Institute – Japan

2006 Judging Panel

  • Mr Jason Chu, Chairman, Asia Pacific Customer Service Consortium
  • Mr Brett Whitford, Executive Director, Customer Service Institute of Australia
  • Prof. George Huang, Industrial and Manufacturing Systems Engineering, University of Hong Kong

2005 Judging Panel

  • Mr Jason Chu, Chairman, Asia Pacific Customer Service Consortium
  • Mr Brett Whitford, Executive Director, Customer Service Institute of Australia
  • Prof. George Huang, Industrial and Manufacturing Systems Engineering, University of Hong Kong

2004 Judging Panel

  • Mr Jason Chu, Chairman, Asia Pacific Customer Service Consortium
  • Mr Brett Whitford, Executive Director, Customer Service Institute of Australia
  • Greg Oxton, Executive Director, Consortium for Service Innovation
  • Prof. George Huang, Industrial and Manufacturing Systems Engineering, University of Hong Kong

2003 Juding Panel

  • Mr Jason Chu, Chairman, Asia Pacific Customer Service Consortium
  • Mr Brett Whitford, Executive Director, Customer Service Institute of Australia
  • Lane Leskela, Research Director, Gartner G2

2002 Juding Panel

  • Mr Jason Chu, Chairman, Asia Pacific Customer Service Consortium
  • Mr Brett Whitford, Executive Director, Customer Service Institute of Australia
  • Mr Pete McGarahan, Director, Help Desk 2000

 

Celki VitalAire
 

- Best Customer Experience Management of the Year 2016 (Healthcare)
- Customer Service Professional of the Year 2016

 (Healthcare – Contact Center)
- Customer Service Professional of the Year 2016

(Healthcare – Service Center)

 


 

 

Watsons Water
 

- Customer Service Team Leader of the Year 2016

 (Retail Service – Contact Center)
- Customer Service Professional of the Year 2016

 (Retail Service – Contact Center)

 


2016 Customer Relationship Excellence Winner Statement:

 “Celki VitalAire is delighted to receive ‘People Site Certification’, ‘CSQS Level 2 Certification’ and ‘CRE Awards for Best Customer Experience Management of the Year (Healthcare)’ from Asia Pacific Customer Service Consortium. As a new comer, the whole process had been a challenging one but rewarding. The CSQS has given us a solid structure to assess our service organization and enable us to prioritize our effort to excel in our service level in this dynamic market. These awards have reassured our commitment in delivering customer centric service and recognition of the effort from our colleagues in order to achieve the ultimate goal - improving the ‘Quality of Life’ of our customers.”

 

Mr. Alfred Tang

 Director of Service

 Celki VitalAire

 

“Watsons Water is honored to once again be recognized for our excellent customer service in the Asia Pacific region, accredited with ‘Customer Service Team Leader of the Year (Contact Center)’ and ‘Customer Service Professional of the Year (Contact Center)’ as part of the CRE Awards organized by APCSC for the third year in a row. Watsons Water has delivered the utmost in quality products and services with our ‘We Care’ customer service mission. The awards are strong recognition and motivation for us to continuously listen to our customers and to deliver excellent customer service in the coming future.”

 

Mr. Raymond Leung

 General Manager

 Carboy of Watsons Water

 

 

 

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