Customer Relationship Excellence Awards 2017
Recognising Organisations and individuals that excel in Customer Service!
   
 


About the CRE Awards
  Chairman's Introduction
  Benefits
  Overview & Enrolment Procedures
  CRE Awards Categories
  Photo Gallery
  Winner Statements
  Membership
  Newspaper Coverages
  Registration
  Nominate a Company
 
Supporting Organisations
  Judging Panel
  CRE Awards Organiser
 
CRE Model and Training
CSQS
CCSA
CCSM

Winner Presentations
  2016
  2016 Winner Photos
  2015
  2015 Winner Photos
  2014
  2014 Winner Photos
  2013
  2013 Winner Photos
  2012
  2012 Winner Photos
  2011
  2011 Winner Photos
  2010
  2010 Winner Photos
  2009
  2009 Winner Photos
  2008
  2008 Winner Photos
  2007
  2007 Winner Photos
  2006
  2006 Winner Photos
  2005
  2004
  2003
  2002
 
  Press Releases
  Global Certification
  Customer Service
Quality Standard (CSQS)
  APCSC Summit
  Best-in-Class Presentation
   
Winners of the 2016 Customer Relationship Excellence Awards

繁體 | 简体

Winner of the 2016 CRE Awards:

Best Clubhouse of the Year 2016 (Property Management)

Best Use of Technology of the Year 2016 (Property Management – Facility Management)

“It’s a distinct honor to receive the CRE Awards for 15 consecutive years and we are pleased to be awarded ‘Best Clubhouse of the Year (Property Management)’ & ‘Best Use of Technology of the Year (Property Management-Facility Management)’ by the APCSC. ‘Henderson Land Group Property Management Department (Hang Yick, Well Born & H-Privilege)’had been achieved numerous ‘CRE Awards’ in Customer Services and other achievements over the years. These achievements have fully manifested our continuous commitment to strive for excellence in premium property management services. It is not only served as a proof of customer’s recognition, but also a great encouragement to motivate us to attain even better performance. Henderson Land Group Property Management Department has been upholding its management philosophy – ‘Interactive Services for Quality Management’ and steps forward to make commitment to corporate social responsibility, customer relationship and social leadership.”

 

 

 

 

Mr. Suen Kwok Lam, BBS, MH, JP, Executive Director,

Henderson Land Development Co. Ltd.


Winner of the 2016 CRE Awards:
Corporate Social Responsibility Leadership of the Year 2016 (Insurance – North Asia)

Corporate Employer of the Year 2016 (Insurance)

Best Internet+ of the Year 2016 (Insurance)

Best Customer Experience Management of the Year 2016 (Insurance – North Asia)

Customer Relationship Marketing Service of the Year 2016 (Insurance)
Customer Satisfaction Quality System of the Year 2016 (Insurance)
Best Use of Technology of the Year 2016 (Insurance)
Innovative Technology of the Year 2016 (Insurance)
 

Best Social Media Program of the Year 2016 (Insurance)

CEO of the Year 2016 (Insurance)

CRM Director of the Year 2016 (Insurance)

Customer Service Analyst of the Year 2016

(Insurance – Service Center)

Customer Service Team Leader of the Year 2016 (Insurance – Service Center)

Customer Service Professional of the Year 2016

(Insurance – Technical Center)

Merit - Customer Service Manager of the Year 2016 (Contact Center)

Merit - Customer Service Professional of the Year 2016

(Service Center)

 

"It is our great honour to receive 9 Corporate CRE Awards from APCSC this year. These awards are a strong testament of our earnest effort in upholding our belief that protection is our calling. At AXA, we always put meeting our customers’ needs as our primary focus. We are committed to continuously develop and enhance our range of products in order to satisfy different and changing needs of both individual and corporate clients. We also believe that it is our inherent responsibility to support the community we operate in, hence creating a sustainable business via constant and considerable contribution in the dimensions of health, environment and the community.”

 

Mr. Stuart Harrison, Chief Executive Officer,

AXA Hong Kong



Winner of the 2016 CRE Awards:
Customer Relationship Excellence - Outstanding Achievement 2016

Best Customer Experience Management of the Year 2016 (Telecommunications – Service Center)

Customer Experience Center of the Year 2016 (Telecommunications)

Contact Center of the Year 2016 (Telecommunications – Above 1000 Seats)

Customer Relationship Marketing Service of the Year 2016 (Telecommunications)

Customer Satisfaction Quality System of the Year 2016 (Telecommunications)

Online Customer Service of the Year 2016 (Telecommunications)

 “We are honored and privileged to receive the ‘Customer Relationship Excellence’ Awards. This year we are awarded ‘Best Customer Experience Management of the Year’, ‘Customer Experience Center of the Year’, ‘Customer Satisfaction Quality System of the Year’, ‘Contact Center of the Year’, ‘Online Customer Service of the Year’, ‘Customer Relationship Marketing Service of the Year’ and most of all, the highest honor ‘Customer Relationship Excellence – Outstanding Achievement’ by the APCSC. These awards recognized our achievements in customer services and the devotion of our service personnel, a drive for us to continuously pursue superior customer experience and to innovate beyond ourselves to fulfill FET’s brand commitment: Closing the Distance. As a telecommunication company we understand what we provide is more than technology but people-oriented service----to communicate and connect people’s heart and passion via just-in-time service. We would like to take this opportunity to express our sincere gratitude to APCSC for such a professional platform to share global operators’ best-in-class practices, developments and aspirations. We will keep on providing, innovative and dedicated services to customers in every aspect.”

Ms. Yvonne Li, President,
Far EasTone Telecommunications


Winner of the 2016 CRE Awards:
Employee Engagement Program of the Year 2016 (Logistics – South Asia)

Global Support Services of the Year 2016 (Logistics – South Asia)

Contact Center of the Year 2016 (Logistics – Under 100 Seats)

Customer Satisfaction Quality System of the Year 2016 (Logistics – ASEAN)

Customer Loyalty Program of the Year 2016 (Logistics)

High Speed Customer Service of the Year 2016 (Logistics)

People Development Program of the Year 2016 (Logistics – South Asia)

“In this age of-demand economy, delighting customers is all about speed and convenience. While automation and artificial intelligence is set to disrupt customer service further, a warm, helpful person offering assistance will become increasingly prized. Being recognized as High Speed Customer Service of the Year, in addition to the other six awards,  is a strong affirmation of our focus in delivering top-of-class customer relationship excellence. We will continue to improve efficiency and effectiveness of our customer service support by striking a good balance between use of technology and talent development.”

Mr. Frank-Uwe Ungerer, Senior Vice President & Managing Director,
DHL Express Singapore


Winner of the 2016 CRE Awards:
Corporate Social Responsibility Leadership of the Year 2016 (Property Management)

Corporate Employer of the Year 2016 (Property Management)

Employee Engagement Program of the Year 2016 (Property Management)

Best Use of Technology of the Year 2016 (Property Management – eLearning)

Best Use of Knowledge Management of the Year 2016 (Property Management)

People Development Program of the Year 2016 (Property Management)

“We are extremely honored to be conferred the awards this year, including the Corporate Employer of the Year (Property Management), the People Development Program of the Year (Property Management), the Employee Engagement Program of the Year (Property Management), Best Use of Knowledge Management of the Year (Property Management), Best Use of Technology of the Year (Property Management – eLearning), Corporate Social Responsibility Leadership of the Year (Property Management). Those awards represent public recognition of our efforts made to bond the team through various engagement programs, our aspirations on achieving outstanding and sustainable outcomes, our commitments in the pursuit of providing “Go the extra miles” customer services and our passions on devoting more resources to high technology which apply to all aspects of the shopping malls, car parks. We have constantly maintained our commitment to the “We Do it Right” principle in choosing the right locations, architectural design, customer services and people development for all our projects. We dedicate ourselves to ensuring that rigorous attention is paid to attentive detail in our work, thereby enabling our stakeholders to fully understand the outstanding advantages that Hang Lung Properties enjoys. In the coming years, we will continue to live up to this principle. Finally, we would like to take this opportunity to thank APCSC for providing such professional platform for organizations like us to share best practices and marketing trend. We will continue to devote our best efforts and fulfill our profound commitment to exceed expectations of our customers.”

 

 

Mr. Philip N.L. Chen, Managing Director,
Hang Lung Properties Limited


Winner of the 2016 CRE Awards:
Global Support Services of the Year 2016

(Logistics – North Asia)

Best Customer Experience Management of the Year 2016 (Logistics)

Contact Center of the Year 2016 (Logistics – Under 300 Seats)

Customer Satisfaction Quality System of the Year 2016 (Logistics – North Asia)

Customer Service Analyst of the Year 2016

 (Logistics – Contact Center)

Merit - Customer Service Team Leader of the Year 2016 (Contact Center)

Merit - Customer Service Professional of the Year 2016 (Contact Center)

“We are truly honored to receive four CRE Awards this year, as it validates DHL’s commitment in providing great service quality. Deeply rooted in Hong Kong for the past 45 years, our reputation as the Provider of Choice rests on our team of Certified International Specialists that embraces our Insanely Customer Centric culture, and is wholeheartedly committed to service excellence and customer satisfaction. We will continue to drive highest service quality and work towards our goal – ‘Excellence. Simply delivered’.”

 

 

Mr. Herbert Vongpusanachai, Senior Vice President & Managing Director, Hong Kong and Macau

DHL Express


Winner of the 2016 CRE Awards:
Best Customer Experience Management of the Year 2016 (Telecommunications – Contact Center)

Contact Center of the Year 2016 (Telecommunications – Under 500 Seats)

Online Customer Service of the Year 2016

“Scooping the International Customer Relationship Excellence Awards with the ‘Contact Centre of the Year’ title for another year, and the ‘Best Customer Experience Management of the Year’ and ‘Online Customer Service of the Year’ titles for the first time, is a recognition of 3 Hong Kong and HGC’s exemplary customer service. These accolades, rewarding our teams’ efforts in moving with the times, are great encouragement to the company which puts customers first and is dedicated to providing customers with convenient and caring services both online and offline via a diverse and innovative digital customer service platform. We will continue to enhance network quality and service standards to deliver an unparalleled customer experience.”

Mr. Cliff Woo, Executive Director and Chief Executive Officer,
HTHKH


Winner of the 2016 CRE Awards:

Public Service of the Year 2016 (Public Utility)

Customer Service Team Leader of the Year 2016 (Public Utilities – Contact Center)
Customer Service Professional of the Year 2016 (Public Utilities – Contact Center)

Customer Service Professional of the Year 2016 (Public Utilities – Technical Center)

Merit - Customer Service Professional of the Year 2016 (Contact Center)

Merit - Customer Service Professional of the Year 2016 (Technical Center)

“For more than 125 years, we have powered Hong Kong’s economic growth, while investing in the most appropriate technologies and fuels to provide a safe, reliable, clean and affordable supply of electricity to both businesses and residential communities. Since 1997, we have maintained a world-class supply reliability of more than 99.999%. as well as a high standard of customer service. We are honored to have won the “Public Service of the Year (Public Utility)” for nine consecutive years and eight individual awards in the APCSC CRE Awards this year. The awards recognize our efforts in the pursuit of excellence, while driving us to make continuous improvements in serving our customers better.”

 

 

 

 

 

Mr. Raymond Choi, General Manager (Customer Services),

HK Electric


Winner of the 2016 CRE Awards:
Employee Engagement Program of the Year 2016 (Logistics – North Asia)

Contact Center of the Year 2016 (Logistics – Under 1000 Seats)

Customer Satisfaction Quality System of the Year 2016 (Logistics – China)

Best Use of Technology of the Year 2016 (Logistics)

Customer Service Manager of the Year 2016 (Logistics – Contact Center)

Merit - Customer Service Team Leader of the Year 2016 (Contact Center)

Merit - Customer Service Professional of the Year 2016 (Contact Center)

“It’s a great honor for DHL Sinotrans to receive the CRE Awards for 8th consecutive year! We are pleased to be awarded ‘Contact Center of the year, ‘Customer Satisfaction Quality System of the Year’, ‘Employee Engagement Program of the Year’ & ‘Best Use of Technology of the Year’! These awards are a strong evidence that DHL brand and service excellence is widely recognized, this is because we do have great people who make DHL successful on the journey from good to great! We also have three Superstars nominated from China CS team who won CRE individual awards at the 3 category. Their touching stories of putting customers on the top, passion for delighting customer and taking responsibility to fix a problem for customers are quite impressive to all the consortium assessors. They are our role models & we are truly proud of them! We believe that the essence of engagement is to drive service excellence by building an insanely customer centric organization. We will continue to embrace the change and seek opportunities to add more value for our customers.”


 

Ms. Gwen Wang, Vice President, National Customer Service ,
DHL – Sinotrans International Air Courier Ltd.


Winner of the 2016 CRE Awards:
Global Support Services of the Year 2016 (Telecommunications)

CRM Manager of the Year 2016 (Network Communications)

Customer Service Professional of the Year 2016 (Network Communications – Contact Center)

Merit - CRM Manager of the Year 2016

“This is the sixth consecutive year for China Telecom Global to receive the Customer Relationship Excellence Awards. We feel deeply honored in winning the Global Support Services of the Year (Telecommunications) - a great recognition for our efforts in the pursuit of excellence in customer services, while motivating us to make continuous improvements and introduce new service initiatives. We would like to take this opportunity to thank our customers and APCSC to give this opportunity to us to share the best practices and development of customer services with industrial professionals. Going forward, we will continue to strive to provide excellent service to our customers.”

 

 

Mr. Li Qing, Vice President,
China Telecom Global Ltd


Winner of the 2016 CRE Awards:
Online Customer Service of the Year 2016 (Consumer Electronics)

Best Use of Knowledge Management of the Year 2016 (Consumer Electronics)

“It is a great honor for us to be recognized again the very prestigious CRE Awards as ‘Online Customer Service of the Year’ and ‘Best Use of knowledge Management of the Year’ in the year 2016 by APCSC. It is the recognition to Haier company’s concept as ‘Customer is always right’ and ‘Sincere forever’, it is also the recognition for that Chinese Intelligent Manufacturing companies are going abroad to meet demands of global customers. Haier has set up perfect localized after-sales service network with more than ten years development in overseas market, and can offer quick service to customers in shortest time. Customer service is the beginning of repeat consumption, also for the whole process of customer satisfaction and experience management. Differentiated service is the magic weapon leading to victories for competition among enterprises in the era of product homogeneity; we will provide excellent customer service to consolidate the leading position in Global white goods industry. And we will continue to focus on customer’s requirement and make customers well-content by providing differentiated products & service.”

 

Mr. Li Pan, Vice President & Overseas Market GM,
Haier Overseas Electric Appliances Corp. LTD

 


Winner of the 2016 CRE Awards:
Contact Center of the Year 2016 (Logistics – Under 200 Seats)

People Development Program of the Year 2016 (Logistics – North Asia)

CRM Manager of the Year 2016 (Logistics)

Customer Service Team Leader of the Year 2016 (Logistics – Contact Center)

Merit - Customer Service Professional of the Year 2016 (Contact Center)

“DHL Express Taiwan is honored by APCSC for the 8th consecutive year, thanks to all colleagues in Customer Service Department. DHL Express Taiwan has been continually implementing the Insanely Customer Centric Culture (ICCC) and offering 24/7 human response service hotline within local logistic industry. Thanks for our CS colleagues’ outstanding contribution, satisfying customers’ need and maintaining DHL’s leading position in logistic industry. We believe that the source of our success is motivated people and so we invest heavily in training our CS colleagues. The future is still full of challenges. DHL Express Taiwan will continually to make DHL the Provider of Choice and the Employer of Choice.”

 

 

Ms. Angie Hung, Senior Director, Customer Service,
DHL Express Taiwan


Winner of the 2016 CRE Awards:
Best Internet+ of the Year 2016 (Segmented Customer Service)

Online Customer Service of the Year 2016 (IT)

“It is a privilege to receive these awards. Many thanks to APCSC as well as our clients for their constant encouragement and recognition. We are currently promoting the new service model combined with interaction to win the public trust. We are committed to transforming each individual to be Customer-Oriented, boosting hardware sales to improve product differentiation. To build a leading brand, we strive to be customer centric to create top-notch service system in the era of Internet in the future.”

Mr. Wang Kai, Consumer and SME Online Services General Manager,
 Lenovo Services


Winner of the 2016 CRE Awards:
Customer Experience Center of the Year 2016 (Insurance)

“It is such a great honor and an exciting moment that we received ‘Customer Experience Center of the Year (Insurance)’ Award. This award recognizes AIA China’s strong commitment of improving customer experience overall by achieving the strategic objectives of transforming to the ‘Customer Centric’ enterprise and positive innovations. We believe in Customer-Centric and Service-Driven. Combining insight of customer needs and foresight of market changes, as well as providing customers with highly competitive and superior value experience is every AIA China staff’s mission. Here I would like to thank all our customers for their long-term love and trust. Thank you Asia Pacific Customer Service Consortium for your professional guidance and high evaluation. Last but not least I would also like to take this opportunity to express my sincere gratitude to everyone who believed and supported AIA China at all times. Thank you!”

 

 

Mr. Fisher Zhang, CEO,
AIA China Home Office


Winner of the 2016 CRE Awards:
Employee Engagement Program of the Year 2016 (Entertainment)

High Speed Customer Service of the Year 2016 (Entertainment)

Mission Critical Support Service of the Year 2016 (Entertainment)

Customer Service Manager of the Year 2016 (Entertainment – Contact Center)

Customer Service Team Leader of the Year 2016 (Entertainment – Contact Center)

Customer Service Team Leader of the Year 2016 (Entertainment – Technical Center)

 “We would like to thank Asia Pacific Customer Service Consortium for the huge honour and recognition for our efforts in pursuing customer services excellence over the years. I shall also take this opportunity to thank all of the talents at the Telebet Services Department, for their outstanding work and remarkable contributions. Last but not least, we are grateful for our customers’ support and will excel in our premier services so as to provide them with the most professional, efficient and the best service experience.”

Mr. Patrick Cheng, Head of Telebet Services Department,
The Hong Kong Jockey Club


Winner of the 2016 CRE Awards:
Integrated Support of the Year 2016 (Telecommunications)

Customer Service Team Leader of the Year 2016 (Network Communications – Technical Center)

Merit - Customer Service Professional of the Year 2016 (Technical Center)

“China Telecom Shanghai Network Operation and Maintenance Center (Global Customer Service Center) is honored to receive the award of Integrated Support Team of the Year (Telecommunications) for three consecutive years. In addition, our team has received a total of four individual awards. These awards recognize our continual efforts and improvements in customer services over the years. The achievements well demonstrate the dedicated efforts of our frontline team in delivering premier services. All these prestigious accolades provide further impetus for us to work and serve customers better. At China Telecom Shanghai Network Operation and Maintenance Center, we will continue to enhance our services to meet or even to exceed our customers’ expectations.”

Mr. Shao Yang, Director of Global Customer Service Center,
China Telecom Shanghai Network Operation and Maintenance Center


Winner of the 2016 CRE Awards:
Customer Service Center of the Year 2016 (Insurance – China)

Corporate Service of the Year 2016 (Insurance – China)

“China Post Life Insurance Company Limited Jiangsu Branch is honored to receive the ‘Customer Service Center of the Year’ and ‘Corporate Service of the Year’ Awards, which represent the highest honor in the election of 2017 China Outstanding Customer Relationship Service Summit. Since the opening, Jiangsu Branch has always been adhering to the service concept ‘Treat our customer as loved ones’, insisting on ‘Serve the grass roots and serve the agriculture, rural areas and farmers’ as our mission, brave to take social responsibility, and actively exploring the application of innovative technology to provide customers with high quality service. We would like to express our sincere gratitude to the Asia Pacific Customer Service Association for providing us with a specialized international platform for providing us with a professional international platform, so that the various industries have the opportunity to share service concept and innovative management. In the future, we will be committed to improving the quality of customer service continuously, striving to create a "government satisfaction, supervision assured, popular welcome" new and efficient Business insurance company with unremitting struggle!”

 

Ms. Zhouli, General Manager,
China Post Insurance Jiangsu Branch


Winner of the 2016 CRE Awards:
Customer Service Center of the Year 2016 (Logistics)

Best Use of Knowledge Management of the Year 2016 (Logistics)

Customer Service Professional of the Year 2016 (Logistics – Contact Center)

Merit - Customer Service Manager of the Year 2016 (Contact Center)

Merit - Customer Service Team Leader of the Year 2016 (Contact Center)

 “We are extremely honoured to receive awards in two major 2016 Customer Relationship Excellence Awards categories as well as three individual categories. This achievement is an acknowledgement of the organization’s strong focus on customer service and recognizes the hard work and commitment of DHL in driving business and service excellence in South Africa and around the world. The company is consistently able to unlock human capital potential, and marry these talents with innovative industry solutions which ultimately improve the level of customer service. We truly value external recognition and believe that it affirms our position as International Specialists in the logistics industry.”

 

 

 

 

 

Mr. John Lucas, Managing Director,
DHL Express South Africa


Winner of the 2016 CRE Awards:
Employee Engagement Program of the Year 2016 (Insurance)

Best Customer Experience Management of the Year 2016 (Insurance – South Asia)

Contact Center of the Year 2016 (Insurance – Under 200 Seats)

Customer Service Center of the Year 2016 (Insurance)

“It is a great honor for AIA Bhd. to receive 4 CRE Awards from Asia Pacific Customer Service Consortium. The awards signify our commitment in driving excellent customer experience in the market place. The achievement is not only a recognition to a well-executed strategic plans but also an acknowledgment to our engaged and passionate staffs and the management team who are the backbone of our success. The awards will inspire AIA Bhd to continue scaling to a greater heights and be at the frontier of the industry with its innovative products and service propositions. Thank you APCSC for giving us the opportunity to showcase our stories and celebrate this success.”

Mr. Troy Barnes, Chief Customer Experience Officer,
AIA Bhd


Winner of the 2016 CRE Awards:
Corporate Social Responsibility Leadership of the Year 2016 (Insurance ASEAN)

Customer Engagement Program of the Year 2016 (Insurance)

“Manulife sets out to help people achieve their dreams and aspirations, which is why we believe we have an important role to play in supporting and uplifting the communities that we are in. As the first international life insurance company to enter Cambodia, just five years ago, we’re proud to be part of such a meaningful awards programme. We’re honoured and humbled to have received two Awards. The first award (Customer Engagement Programme of the Year) represents the tireless efforts of our staff and sales force to help build a better financial future for Cambodian families through our world-class financial protection products and services. The second award (Corporate Social Responsibility Leadership of the Year) represents our continuous commitment to support the local communities through our sponsorship and Corporate Social Responsibility programmes, which has been running since 2012. The awards will further encourage us to continue providing financial security to many more Cambodian families; and to invest in the programmes that address broader social needs.”

Mr. Robert Elliott, Chief Executive Officer and General Manager,
 Manulife Cambodia


 Winner of the 2016 CRE Awards:
Contact Center of the Year 2016 (Insurance – Under 50 Seats)

Customer Service Professional of theYear 2016 (Insurance – Contact Center)

Merit Certificate Customer Service Professional of the Year 2016 (Contact Center)

“I am very happy that the good work of our Contact Centre team, Daniel, Jeremy, and Sok Hwee has been recognised at this year’s CRE Awards. They are well-deserved winners. At Manulife Singapore, understanding our customers’ needs and providing the best possible customer experience are what we do on a daily basis. We constantly try to improve the way we do things by placing our customers at the core of our business and ensuring we have the best people looking at helping and solving customer issues.”

Mr. Naveed Irshad, President and CEO,
Manulife Singapore


Winner of the 2016 CRE Awards:
Best Customer Experience Management of the Year 2016 (Healthcare)

Customer Service Professional of the Year 2016 (Healthcare – Contact Center)

Customer Service Professional of the Year 2016 (Healthcare – Service Center)

Merit - Customer Service Professional of the Year 2016 (Contact Center)

Merit - Customer Service Professional of the Year 2016 (Service Center)

 “Celki VitalAire is delighted to receive ‘People Site Certification’, ‘CSQS Level 2 Certification’ and ‘CRE Awards for Best Customer Experience Management of the Year (Healthcare)’ from Asia Pacific Customer Service Consortium. As a new comer, the whole process had been a challenging one but rewarding. The CSQS has given us a solid structure to assess our service organization and enable us to prioritize our effort to excel in our service level in this dynamic market. These awards have reassured our commitment in delivering customer centric service and recognition of the effort from our colleagues in order to achieve the ultimate goal - improving the ‘Quality of Life’ of our customers.”

Mr. Alfred Tang, Director of Service,
Celki VitalAire

 

 

 


Winner of the 2016 CRE Awards:

Corporate Social Responsibility Leadership of the Year 2016 (Banking)

“Citi is the Best Foreign Bank in Taiwan which has taken root in Taiwan for more than five decades. In addition to pursue excellence, Citi Taiwan has been actively contributed to society and long fulfilled its corporate social responsibility with real actions including promoting environmental protection, community care and support, financial education, and hope education. We feel honored to receive the award of Corporate Social Responsibility Leadership of the Year from CRE and will keep demonstrating Citi's commitment to the community and pursuing the continuous progress of environmental, social and corporate governance.”

Ms. April Pan, Director of Country Corporate Affairs,
Citibank Taiwan Ltd.


Winner of the 2016 CRE Awards:

Outsourcing Service of the Year 2016 (Contact Center)

“We are deeply honored to be awarded the “Outsourcing Team of the Year” as part of the 2016 Customer Relationship Excellence Rewards organized by Asia Pacific Customer Service Consortium. We would like to extend our sincere appreciation to APCSC for setting up the standards and providing us with guideline in achieving Customer Relationship Excellence this year. As an Outsourcing Organization based in Hong Kong, we are faced with many challenges especially the high operational cost. We truly believe that having a guided bechmarking system in the industry helped us maintained our operations and Clients under such operational challenge. As a service provider to our Global Clients, we strongly believe in “People Initiatives”. We acknowledge the power of people management and its power to help any organization for good results. The commitments and effort made by each member of our teams provided one of the best solutions to our Clients. With this synergy, we work as an integrated extension of our clients. We value teamwork and know that high performance environments demand for success. Outsourcing their tedious operational procedure will leave them more time to focus on their business development. This Award served a Testimonial of the good work we have done for our clients, and we pledge to continue our beliefs in Our Mission: You will never get a 2nd chance to make the 1st good impression, Our Policies: Happy Staffs = Happy Customers, Our Goal/Values: Customer Satisfaction & Service Innovation from Good to Great”

Ms. Gina Wong, Chief Executive Officer,

Make The Right Call



Winner of the 2016 CRE Awards:

Customer Service Manager of the Year 2016 (Insurance – Contact Center)

Customer Service Professional of the Year 2016 (Insurance – Service Center)

Merit - Customer Service Professional of the Year 2016 (Contact Center)

“On behalf of Prudential, I offer my sincere congratulations to our customer service professionals Jason Man Wai Yu, Gloria Woo Hoi Yi and Karen Chan Ka Ian for their recognition in the 2016 Customer Relationship Excellence (CRE) awards. As a leading financial institution in Hong Kong, service excellence is woven deeply into our culture. Prudential staff and financial consultants appreciate that every action, no matter how small, can have a big impact on our customers’ lives. The outstanding achievements of our three CRE Awards winners reflect Prudential’s commitment to service excellence in our daily lives as well as through long-term industry leadership and innovation. I would like to thank the Asia Pacific Customer Service Consortium for creating this platform for companies such as Prudential to share best practices across the region.”

Mr. Derek Yung, Chief Executive Officer,
Prudential Hong Kong Limited


Winner of the 2016 CRE Awards:
Customer Service Manager of the Year 2016 (Banking – Contact Center)

Customer Service Team Leader of the Year 2016 (Banking – Contact Center)

Customer Service Professional of the Year 2016 (Banking – Contact Center)

“It is a distinct honour to receive Customer Relationship Excellence Awards  for third consecutive year. This is truly the best recognition given to our team - the belief that we can create impact beyond banking and change lives for the better. With continual improvements in services and re-architecting technology infrastructure, we have been fully manifested our commitment to ‘making banking joyful’. Last but not least, I would like to thank APCSC for providing such a platform for the recognition.”

Mr. Nimish Panchmatia,
Managing Director and Head of Technology & Operations, Hong Kong & Mainland China,
DBS Bank (Hong Kong) Limited
 


Winner of the 2016 CRE Awards:
Customer Service Team Leader of the Year 2016 (Retail Service – Contact Center)

Customer Service Professional of the Year 2016 (Retail Service – Contact Center)

“Watsons Water is honored to once again be recognized for our excellent customer service in the Asia Pacific region, accredited with ‘Customer Service Team Leader of the Year (Contact Center)’ and ‘Customer Service Professional of the Year (Contact Center)’ as part of the CRE Awards organized by APCSC for the third year in a row. Watsons Water has delivered the utmost in quality products and services with our ‘We Care’ customer service mission. The awards are strong recognition and motivation for us to continuously listen to our customers and to deliver excellent customer service in the coming future.”

Mr. Raymond Leung, General Manager of Carboy

Watsons Water


Winner of the 2016 CRE Awards:

Customer Service Team Leader of the Year 2016 (Network Communications – Contact Center)

Customer Service Professional of the Year 2016 (Network Communications – Technical Center)

“We are much honored that two members of our team have won ‘Customer Service Team Leader of the Year (Contact Center)’ and ‘Customer Service Professional of the Year (Technical Center)’ this year again. Winning CRE Awards for the five consecutive years is a strong testament of our commitment to service excellence and outstanding performance of front-line staff. As a leading ICT service provider, CEC is renowned for high standard of professional service in the industry and always striving to offer a comprehensive range of innovative solutions to customers through advanced technologies, internationally and domestically certified operations processes and well-established network infrastructure. We would also like to take this opportunity to thank APCSC for their long-term dedication in promoting customer relationship excellence. Moving forward, we will continue to devote our best efforts in providing high quality and extensive services to customers to exceed their expectations.”

Ms. Micty Wong, Senior Vice President of Marketing ,
China Enterprise ICT Solutions Limited (CEC)

 

 


Winner of the 2016 CRE Awards:
Customer Service Manager of the Year 2016 (Network Communications – Technical Center)

“We are very pleased that our outstanding member has won the ‘Customer Service Manager of the Year (Technical Center)’ award. It is a distinct honour to continue our momentum of winning recognition from APCSC for ten consecutive years. “Being recognized with the awards of offering excellent services throughout this decade is a great encouragement towards our team. Supported by the company’s long-term motto of service excellence and customer-oriented strategies, we have built up a dedicated team of service professionals which keeps on supporting the company’s innovative products and services all the time. ‘Innovation Never Stops’ is always our key value to attain elevating standards in our service level and solution offerings. We will keep on mobilizing every staff of the company to deliver the excellent and dedicated services in every aspect.”

Ms. Christine Zee, General Manager,Customer Services & Support

CITIC Telecom CPC


Winner of the 2016 CRE Awards:
Customer Service Manager of the Year 2016 (IoT Smart Home – Service Center)

Customer Service Professional of the Year 2016 (IoT Smart Home – Contact Center)

Customer Service Professional of the Year 2016 (IoT Smart Home – Service Center)

“It is with great honour that HKT Limited - Customer Service Center has been awarded 3 prestigious individual awards from APCSC in the very first year of participation. This encouraging result not only affirmed our service motto ‘Here To Serve’, but also manifested the service commitment we uphold along the years are aligned with international standard. Providing seamless yet personalized service is always our first step of building long-lasting customer relationship, as well as an integral part for us to develop sustainable customer experience.”

Mr. Harvey Wong, Vice President, Smart Living and Service Center,
  HKT Limited


© 1998 - 2017 Asia Pacific Customer Service Consortium