Customer Relationship Excellence Awards 2017
Recognising Organisations and individuals that excel in Customer Service!
   
 


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Winners of the 2014 Customer Relationship Excellence Awards

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Winner of the 2014 CRE Awards:

Customer Engagement Program of the Year 2014 (Property Management)

Best Clubhouse of the Year 2014 (Property Management)

“It’s a distinct honor to receive the CRE Awards for 13 consecutive years and we are pleased to be awarded ‘Customer Engagement Program of the Year (Property Management)’ & ‘Best Clubhouse of the Year (Property Management)’ by the APCSC. ‘Henderson Land Group Property Management Department (Hang Yick and Well Born)’ had achieved numerous CRE Awards in Customer Services and other achievements over the years. These achievements have fully manifested our continuous commitment to strive for excellence in premium property management services. It not only served as a proof of customer’s recognition, but also a great encouragement to motivate us to attain even better performance. Henderson Land Group Property Management Department has been upholding its management philosophy – ‘Interactive Services for Quality Management’ and steps forward to make commitment to corporate social responsibility, customer relationship and social leadership.”

 

Mr. Suen Kwok Lam, MH, JP, Executive Director

Henderson Land Development Co. Ltd.


Winner of the 2014 CRE Awards:
Corporate Social Responsibility Leadership of the Year 2014 (Property Management)

Employee Engagement Program of the Year 2014 (Property Management)

Best Use of Knowledge Management of the Year 2014 (Property Management)

People Development Program of the Year 2014 (Property Management)

 We are truly honored to be conferred with four CRE awards this year. These awards are a resounding vindication of Hang Lung Properties’ steadfast commitment to our motto of We Do It Right. At Hang Lung, we have made every effort to maintain our commitment to the highest quality standards in our services and products. Our colleagues are an indispensable part of making all this happen. To encourage our staff to Go the Extra Mile, the Company recently established the ‘Emerald Award’ with the objective of commending colleagues who have demonstrated an outstanding performance in service provision and motivating them to scale new heights of achievement. We will continue to devote our utmost efforts to fulfilling our profound commitment to surpass the expectations of our customers.”

Mr. Philip N.L. Chen, Managing Director

Hang Lung Properties Limited


Winner of the 2014 CRE Awards:
Public Service of the Year 2014 (Public Utility)

Customer Service Manager of the Year 2014 (Public Utilities – Contact Center)

Customer Service Professional of the Year 2014 (Public Utilities – Contact Center)

Merit - Customer Service Professional of the Year 2014 (Contact Center)

HK Electric is committed to delivering a safe, reliable, affordable and environmentally-friendly electricity supply and excellent customer services. We are honored to be selected as ‘Public Service of the Year (Public Utility)’ for seven consecutive years in the APCSC CRE Awards, on top of six other individual awards.  The awards recognise our efforts in the pursuit of excellence in our customer services, while motivating us to make continuous improvements and introduce new service initiatives.  We sincerely hope the quality of our service will bring more smiles to our satisfied customers.”

Mr. Yuen Sui-see, Director of Operations

The Hongkong Electric Co., Ltd


Winner of the 2014 CRE Awards:
Best Customer Experience Management of the Year 2014 (Logistics)

Contact Center of the Year 2014 (Logistics – Under 150 Seats)

People Development Program of the Year 2014 China

CRM Manager of the Year 2014 (Logistics)

Customer Service Manager of the Year 2014 China (Contact Center)

Customer Service Team Leader of the Year 2014 (Logistics – Contact Center)

Customer Service Team Leader of the Year 2014 China (Contact Center)

Customer Service Professional of the Year 2014 China (Contact Center)

Merit - Customer Service Professional of the Year 2014 (Service Center)

We are delighted to continue our momentum of winning recognition from APCSC for six consecutive years. This year, we are especially pleased to be honored with a remarkable nine CRE Awards. This is a result of our service philosophy, ‘Insanely Customer Centric Culture (ICCC)’ executed ‘AS ONE’ across all employees of DHL Express Taiwan. Our focus on developing people through comprehensive talent development programs, increase employee empowerment and retaining talent has achieved our goal of creating Motivated People to deliver Great Customer Service to our Loyal Customers.”

Mr. CHEE Yaw Chek, Managing Director

 DHL Express Taiwan


 

Winner of the 2014 CRE Awards:
Employee Engagement Program of the Year 2014 (Banking)

Best Use of Technology of the Year 2014 (Banking)

Best Use of Knowledge Management of the Year 2014 (Banking)

People Development Program of the Year 2014 (Banking)

Customer Service Manager of the Year 2014 (Banking Service – Contact Center)

Customer Service Team Leader of the Year 2014 (Banking Service – Contact Center)

Customer Service Professional of the Year 2014 (Banking Service – Contact Center)

Merit - Customer Service Professional of the Year 2014 (Contact Center)

“What is exciting for our team is we all know how much more we can improve. The results are showing however. We have delivered a very exciting set of digital capabilities for our customers. The pipeline of further service improvements and technology innovations has us energised. It's enriching to work for a bank that invests in helping customers, not just revenue generation. Our ultimate aim is to make banking joyful.”

Mr. David Lynch, Managing Director and Head of Technology & Operations, Hong Kong & Mainland China
DBS
Bank (Hong Kong) Limited


 Winner of the 2014 CRE Awards:

Customer Experience Center of the Year 2014 (Entertainment)

“We are honoured to receive the corporate award for 2014 - Customer Experience Center of the Year -  for the second consecutive year.  Winning the CRE Awards is a strong testament to our commitment to providing an innovative and outstanding customer journey for our customers. The winning branch, the Tin Shui Wai Off-course Betting Branch, incorporates various innovative elements, including one-stop digital devices and information display, interactive experiences, advanced audio-visual systems for live sports broadcasts, a cozy environment, and tailored services to meet the expectations of different customer groups. I would like to take this opportunity to thank APCSC for its support and recognition. We shall take this as encouragement to work even harder towards achieving total customer satisfaction.”

Mr. Gilbert Cheng, Head of Retail

The Hong Kong Jockey Club

 


Winner of the 2014 CRE Awards:
Best Use of Technology of the Year 2014

Employee Engagement Program of the Year 2014 (Insurance)

Best Social Media Program of the Year 2014 (Insurance)

“Everyone at AIA Bhd. is honoured and excited to have won the Best Use of Technology Award, Employee Engagement Program of the Year (Insurance) and Best Social Media Program of the Year 2014. These awards have validated the hard work and effort we’ve put in to improve the way we engage with our customers and our people since the integration of AIA’s businesses in Malaysia. We would like to thank Asia Pacific Customer Service Consortium (APCSC) for recognising and rewarding our efforts to transform the industry through the various initiatives we have put in place, and this achievement has reinforced our desire to continue to provide more meaningful, value-added services to our customers. We have benefited from the knowledge sharing facilitated by APCSC, which has provided us insights that will inspire future innovation.”

Ms. Anusha Thavarajah, Regional Business Development Director

AIA Bhd.

 

 


 Winner of the 2014 CRE Awards:
Contact Center of the Year 2014 (Logistics – Under 1000 Seats)

Customer Satisfaction Quality System of the Year 2014 (Logistics – North Asia)

Innovative Technology of the Year 2014 (Logistics)

Customer Service Manager of the Year 2014 (Logistics – Contact Center)

Customer Service Team Leader of the Year 2014 (Logistics – Service Center)

Customer Service Professional of the Year 2014 (Logistics Service Center)

Merit - Customer Service Team Leader of the Year 2014 (Contact Center)

Merit - Customer Service Professional of the Year 2014 (Contact Center)

Merit - Customer Service Professional of the Year 2014 (Service Center)

We would like to thank APCSC for their recognition of DHL-Sinotrans for the sixth consecutive year and also for 2015 with the ‘Best Customer Contact Center’, ‘Best Customer Satisfaction Quality Management System’ and the ‘Best Creative Technology’ awards. It further validates our ‘Service Leadership’ strategy and is a clear acknowledgement of each and every employee who are the best ambassadors of DHL’s unique ‘Insanely Customer Centric Culture’. I am also very excited to see that the relentless efforts we made last year in building up integrated communication channels with our customers, including our newly established Voice Interactive System to help customers easily complete self-service transactions, has paid off. In the future, we will continue to raise the bar and strive to exceed our commitment to customers with forward-looking vision and technology innovation.”

Mr. Wu Dong Ming, Executive Vice President of DHL Express Asia Pacific, and Managing Director

DHL-Sinotrans International Air Courier Ltd.


 Winner of the 2014 CRE Awards:
Customer Experience Center of the Year 2014 (Insurance)

Customer Relationship Marketing Service of the Year 2014 (Insurance)

Customer Satisfaction Quality System of the Year 2014 (Insurance)

Customer Service Manager of the Year 2014 (Insurance – Technical Center)

Customer Service Team Leader of the Year 2014 (Insurance – Service Center)

Customer Service Team Leader of the Year 2014 (Insurance –Technical Center)

Customer Service Professional of the Year 2014 (Insurance Service Center)

Customer Service Professional of the Year 2014 (Insurance – Technical Center)

Merit - Customer Service Manager of the Year 2014 (Service Center)

Merit - Customer Service Team Leader of the Year 2014 (Service Center)

Merit - Customer Service Professional of the Year 2014 (Service Center)

We are honored to receive the 3 awards, namely Customer Relationship Marketing Service of the Year (Insurance), Customer Experience Center of the Year (Insurance) and Customer Satisfaction Quality System of the Year (Insurance).  We are now embarking on a new stage in the growth of AXA, built around customer-centricity and putting the customer at the heart of everything we do as a business. We see this as fundamental to earning the trust of our customers, and we will succeed by: - Understanding their needs - Offering easy and clear solutions - Being easy to deal with and We aspire to deliver a quality, consistent and straightforward customer experience for all customers at moments of truth that matter most. The first step in this direction for operations is to “fix the basics” – i.e. to make it easy for customers to resolve their issues and meet their expectations. The key is to making service easier by reducing the amount of work required of customers to get their issues resolved.”

 

Mr. Steven Kwok, Chief Life and Health Operations Officer, Life and Health Operations

AXA China Region Insurance Company Limited


Winner of the 2014 CRE Awards:
Employee Engagement Program of the Year 2014 (Logistics)

Contact Center of the Year 2014 (Logistics – Under 100 Seats)

Customer Satisfaction Quality System of the Year 2014 (Logistics – South Asia)

At DHL, we promote an ‘insanely’ customer centric culture where the customer is at the forefront of every activity, and everyone is responsible for service. The customer service function, with their expertise in this area, plays a key role in focusing the organization on our customers. Winning these three prestigious awards reaffirms our team’s commitment to providing an excellent customer experience and the importance we place on our employees as the core to our success. We will continue to use insights from customer surveys to keep our ‘insanely’ customer centric culture alive and meet customers’ growing expectations in this competitive global marketplace.”

Mr. Herbert Vongpusanachai, Senior Vice President & Managing Director

DHL Express Singapore


Winner of the 2014 CRE Awards:
Customer Relationship Excellence - Outstanding Achievement China

Corporate Social Responsibility Leadership of the Year 2014 China

Corporate Employer of the Year 2014 China

Best Use of Technology of the Year 2014 China

“China Post Insurance is honored to receive the Customer Relationship Excellence – Outstanding Achievement and three other awards at the 2014 Customer Relationship Excellence Awards. China Post Insurance is a state-owned national life insurance company founded by China Post Group and its subsidiaries in 20 provinces (autonomous regions and municipalities), starting its business on September 9. The business has been extended to 17 provinces, serving 2.56 million customers, with the total assets of 71.7 billion yuan, and ranking No. 8 in the life insurance industry. China Post Insurance has became one of the fastest growing life insurance company over the past 10 years in the insurance industry. Since established, China Post Insurance is always willing to take social responsibilities by committing itself to serving the grass-root communities and serving the agriculture, countryside and peasants. China Post Insurance has been actively exploring the application of technology innovation to provide customers with high quality service. Winning these awards shows the public recognition of the accomplishments, effort and dedication of China Post Insurance. We will continue to devote our best efforts to offer excellent service and to fulfill our profound commitment to become a new efficient commercial insurance company featuring modern system, public service, standardized management, and high recognition from the government, regulatory departments and the public.”

Ms. Dang Xiurong, General Manager

China Post Life Insurance Company Limited


Winner of the 2014 CRE Awards:
Global Support Services of the Year 2014 (Logistics)

Contact Center of the Year 2014 (Logistics – Under 300 Seats)

APCSC’s CRE Awards set a benchmark for the entire Asia Pacific region in terms of customer service provision. We are delighted to receive the Contact Centre of the Year (Logistics – Under 300 Seats) for the 5th consecutive year and the Global Support Services of the Year (Logistics) for the 4th consecutive year. DHL is committed to delivering reliable and quality services in every customer touch point. We will continue to promote Insanely Customer Centric Culture (ICCC) internally to maintain our market leading position as an International Specialist.”

 

Mr. Ken Lee, Executive Vice President Commercial, Asia Pacific and Managing Director, Hong Kong and Macau

DHL Express


 Winner of the 2014 CRE Awards:
Customer Satisfaction Quality System of the Year 2014 (Investment)

Contact Center of the Year 2014 (Investment – Under 50 Seats)

Customer Service Manager of the Year 2014 (Investment – Contact Center)

Merit - Customer Service Manager of the Year 2014 (Contact Center)

The Contact Center of the Year and Customer Satisfaction Quality System of the Yearawards do not only reaffirm the service quality of our customer center, but also recognise our innovation and customer-centric approach.  Anticipating clients’ needs is the key to world-class customer experience.  We conduct regular customer surveys to understand our clients’ needs, and more importantly to implement actions and drive business decisions to enhance our customer experience.  Fidelity is committed to providing forward thinking solutions to our customers.”

Mr. Michael Fong, Head of Customer Experience and Customer Services, Asia

Fidelity Worldwide Investment


Winner of the 2014 CRE Awards:
Contact Center of the Year 2014 (Logistics – Under 50 Seats)

Best Use of Knowledge Management of the Year 2014 (Logistics)

CRM Director of the Year 2014

Customer Service Professional of the Year 2014 (Logistics – Contact Center)

Merit - Customer Service Manager of the Year 2014 (Contact Center)

Merit - Customer Service Team Leader of the Year 2014 (Contact Center)

Merit - Customer Service Professional of the Year 2014 (Contact Center)

“We are extremely honoured to receive awards in four major 2015 Customer Relationship Excellence Awards categories as well as four individual category Merit certificates. This achievement is an acknowledgement of the organization’s strong focus on customer service and recognizes the hard work and commitment of DHL in driving business and service excellence in South Africa and around the world. The company is consistently able to unlock human capital potential, and marry these talents with innovative industry solutions which ultimately improve the level of customer service. We truly value external recognition and believe that it affirms our position as International Specialists in the logistics industry.”

Mr. Hennie Heymans, Managing Director

DHL Express South Africa

 


 Winner of the 2014 CRE Awards:
Global Support Services of the Year 2014 (Consumer Electronics)

Best Customer Experience Management of the Year 2014 (Consumer Electronics)

We are honored to be recognized two very prestigious CRE Awards as ‘Best Customer Experience Management of the Year’ and ‘Global Support Services of the Year’ from APCSC. It is the recognition to Haier company philosophy as ‘Customer is always right’ and ‘Sincere forever’, it is also the recognition for that China Intelligent Manufacturing companies are going aboard to meet demands of global customers. Haier setup perfect service network for localization after more than ten years development in overseas market, and providing customer service support at a time. Customer service is the beginning of repeat consumption, is also the customer satisfaction & experience management facing to whole processes. Differentiated service is the magic weapon leading to victories for competition among enterprises in the era of product homogeneity, We will provide excellent customer service to consolidate the leading position in Global white goods industry. In the customer orientation, we will continuously provide differentiated products & service to make sure customer well-content.”

Mr. Li Pan, Vice President & Overseas Market GM

Haier Electrical Appliances Corp. LTD,


 Winner of the 2014 CRE Awards:
Contact Center of the Year 2014 (Insurance – Under 500 Seats)

People Development Program of the Year 2014 (Insurance)

“I am extremely delighted that AXA Life Japan received two awards from the APCSC this year. Firstly, AXA is proud of receiving ‘Contact Center of the Year’ since this is proof of our relentless efforts and achievements in offering a superior customer experience, which is the heart of our business. Secondly, as the insurance business is a people business offering intangible products, I am also pleased to receive ‘People Development Program of the Year’. In the insurance business, we have to particularly rely on our employees and develop them further in order to provide customers with excellent service and advice. As mentioned above, the call center is critical areas that bond customers and the company tightly together to fulfill our mission as an insurer to protect our customers. AXA Life Japan therefore will continuously seek for offering better customer experience. Finally, I would like to express AXA’s gratitude to the APCSC for its continued contribution in promoting the concept of customer centricity in order to build a responsible and sustainable society.”

Mr. Herve Le Hen, Chief Operating Officer

AXA Life Japan


Winner of the 2014 CRE Awards:
Global Support Services of the Year 2014 (Telecommunications)

Customer Service Manager of the Year 2014 (Network Communications – Technical Center)

Customer Service Professional of the Year 2014 (Network Communications – Contact Center)

Merit - Customer Service Manager of the Year 2014 (Contact Center)

Merit - Customer Service Manager of the Year 2014 (Technical Center)

Merit - Customer Service Professional of the Year 2014 (Contact Center)

China Telecom is honored to receive two Corporate CRE Awards, including ‘Global Support Service of the Year (Telecommunications)’, ‘Integrated Support Team of the Year (Telecommunications)’ and 10 individual awards from APCSC this year. It’s both an absolute delight and a distinct honor for CTG to receive the CRE Awards for 4 consecutive years.  The outstanding achievement recognizes our dedicated effort in customer service. It also encourages us to continue our effort in offering the highest level of service quality in the competitive market. We would like to thank for all our Customer Service Staff for putting in their outstanding effort. Also, we thank APCSC for this great recognition to the team as it recognizes our commitment to further enhance our service standard to help our key customers succeed. We will continue to strive for excellence in serving our customers in order to become their ‘FIRST CHOICE’ partner.”

 

Mr. Li Qing, Vice President of Marketing

China Telecom Global Ltd

 


Winner of the 2014 CRE Awards:
Corporate Social Responsibility Leadership of the Year 2014 (Insurance)

Contact Center of the Year 2014 (Insurance – Under 20 Seats)

Customer Service Professional of the Year 2014 (Insurance – Contact Center)

Merit - Customer Service Professional of the Year 2014 (Contact Center)

Merit - Customer Service Professional of the Year 2014 (Service Center)

Customer centricity is of utmost importance to us at Manulife Singapore. We are committed to putting our customers at the heart of everything we do, from delivering innovative solutions that meet their needs to giving them an excellent experience in all their interactions with us. We are honoured that our efforts have once again been recognised by the CRE Awards Committee in receiving the ‘Contact Centre of the Year – Insurance (under 20 seats)’ Award for the second consecutive year. While serving our customers with pride, Manulife is also a firm believer in giving back to society and we are delighted to be awarded ‘Corporate Social Responsibility Leadership of the Year – Insurance’ as well. As we celebrate 35 years of serving the people of Singapore this year, this strong affirmation from APCSC will inspire us to redouble our efforts and continue doing our best for our customers and community.”

Mr. Naveed Irshad, President & CEO

Manulife Singapore


Winner of the 2014 CRE Awards:
Integrated Support Team of the Year 2014 (Telecommunications)

Customer Service Team Leader of the Year 2014 (Network Communications –Technical Center)

Customer Service Professional of the Year 2014 (Network Communications – Technical Center)

Merit - Customer Service Team Leader of the Year 2014 (Technical Center)

Merit - Customer Service Professional of the Year 2014 (Technical Center)

“China Telecom Shanghai Network Operation and Maintenance Center (Global Customer Service Center) is honored to receive the corporate CRE Awards, ‘Integrated Support Team of the Year (Telecommunications)’ and four individual awards from APCSC in our first participation. As one of the world’s leading integrated information service provider, we always adhere to our motto - “Customer First, Service Foremost”. To cope with the fierce competition in telecommunication market and to satisfy customer’s global communication needs, we will continue to excel in our customer services in order to fulfil and exceed our customers’ expectations & to win the loyalty from customers. We are very glad that our efforts on building a quality, professional team has been paid off and our journey to continuous improvement on service excellence will be ongoing to further strengthen customers’ mindshare.  Going forward, GCSC will seek continuous improvements in our service by applying the innovative and proactive services so as to improve the customer experiences.”

Mr. Shao Yang, Director of Global Customer Service Center

China Telecom Shanghai Network Operation and Maintenance Center

 


Winner of the 2014 CRE Awards:
Best Social Media Program of the Year 2014

Clearly everyone at Advanced Contact Center (ACC) Thailand is thrilled to be awarded this important accolade which recognizes the hard work and dedication from our staff in delivering the best in Social Media Program of The Year. Working toward this award has been a challenging but very rewarding experience for ACC. We have learned a lot by working with Asia Pacific Customer Service Consortium and especially the CEO, Mr. Jason Chu. We have shared so much useful information and indispensable experiences together. This has allowed us to identify best practice and also helped us understand what we need to do to further develop our customer experience. At the center of this award has been genuine friendship between participants and organizers and a mutual willingness to support and share customer service excellence and best practice with each other.”

Ms. Jaiporn Srisakul, Managing Director

Advanced Contact Center Co., Ltd.


Winner of the 2014 CRE Awards:
Contact Center of the Year 2014 (IT Above 1000 Seats)

Online Customer Service of the Year 2014 (IT)

Lenovo Service has won the ‘Customer Relationship Excellence Awards’ for two consecutive years. Here, we would like to express our appreciation to our customers and to Asia Pacific Customer Service Consortium for this encouragement and affirmation of the all time high quality services provided by Lenovo Service. Last year, Lenovo launched two new internet service products, Lenovo Service Review and Youth Craftsmen, for the purpose of letting customers to experience the internet style service further. This year, we will continue to carry forward our innovative spirit, deepen the internet service and fulfill our mission, in order to achieve an overall goal of providing our customers with a more professional, and more convenient service experience.”

Mr. Arthur Zhang, Consumer Service Delivery General Manager
Lenovo Services


Winner of the 2014 CRE Awards:
Customer Satisfaction Quality System of the Year 2014 (Telecommunications)

Best Use of Technology of the Year 2014 (Telecommunications)

“Taiwan Star Telecom is honored to be awarded as the “Best Use of Technology of the Year” and “Customer Satisfaction Quality System of the Year” from APCSC. These awards are a true recognition of Taiwan Star’s relentless effort to bring “Excellent and Professional Service” to our customers through innovative and intuitive system. As a telecom operator, we believe mobile technologies enrich people’s life anytime, anywhere, and our mission is to contribute in creating a better tomorrow than today. We are constantly focusing on offering the highest C/P value communication products and services to the market, and we are committed to provide the best customer experience with fast and quality responses throughout each engagement.”

Mr. Cliff Lai, President

Taiwan Star Telecom Co., Ltd.


Winner of the 2014 CRE Awards:
Integrated Support Team of the Year 2014 (Airlines)

Customer Service Team Leader of the Year 2014 (Airlines – Service Center)

Merit - Customer Service Team Leader of the Year 2014 (Service Center)

2014 marks the third consecutive year for Hong Kong Airlines to receive the Customer Relationship Excellence Awards. We are very proud that our cabin crew relations support team was awarded the ‘Integrated Support Team of the Year’, and one of our frontline staff received the ‘Customer Service Team Leader of the Year’ Award. Upholding the people-oriented principle, Hong Kong Airlines is committed to providing attentive and friendly service to our customers, meanwhile attaching great importance to team building for strengthening team spirit and enhancing our service quality. The awards are great encouragement and recognition for our commitment to delivering quality service. Going forward, we will continue to strive to provide excellent service to our passengers.”

Mr. Stanley Kan, Director of Service Delivery
Hong Kong Airlines

 


Winner of the 2014 CRE Awards:
Integrated Support Team of the Year 2014 (Network Communications)

Customer Service Team Leader of the Year 2014 (Network Communications – Contact Center)

We are much honored that a member of our staff and our team has won ‘Customer Service Team Leader of the Year (Contact Center)’ and ‘Integrated Support Team of the Year (Network Communications)’ this year in the CRE Awards.  As a leading ICT service provider, CEC is renowned for high standard professional service in the industry and always strives to offer a comprehensive range of innovative solutions to customers through advanced technologies, internationally recognized processes and well-established network infrastructure.  Winning the team award this year has further manifested our mission of ‘Service Excellence’ is deeply instilled into every staff.  Moving forward, we will continue to devote our best efforts in providing high quality and extensive services to customers to exceed their expectations, and to excel as a role model of service excellence in ICT industry in China.”

Mr. Layton Lok, Chief Operating Officer

China Enterprise ICT Solutions Limited

 

 


Winner of the 2014 CRE Awards:
Customer Service Center of the Year 2014 (Insurance)

“Very honored to receive the prize for the Asia Pacific Customer Service Consortium awarded ‘Customer Service Center of the Year (Insurance)’. Hereby, on behalf of the staffs from AIA Shanghai Branch, we thank you for the honor the organizing committee gives us, and also take this opportunity to thank our 80 million customers always trust and support of our company. We have been working to build "driven by service" enterprise culture, promote the service innovation, improve service ability, and provide more convenient service to our customers, agents and colleagues in order to create the value they really need!”

Mr. Fang Zhinan, General Manager

AIA Company Limited Shanghai Branch


Winner of the 2014 CRE Awards:
Corporate Employer of the Year 2014 (Entertainment)

“We are honoured to be chosen as the Corporate Employer of the Year, we believe that employees are the key of our success at Ocean Park! Ocean Park is a leading world-class theme park, which means attracting, hiring and retaining high quality employees are just as important as providing excellent rides, shows and attractions to our customers. Therefore, Ocean Park places great emphasis to our Employee Value Proposition (EVP) for attracting potential job seekers, as well as engagement and retention initiatives for existing staff members. We strongly believe, only by cultivating a sense of belonging amongst our staff and ensuring that they are genuinely engaged, with sincerity and a happy heart, they are then able to provide the best services to our guests.”

Mr. Tom Mehrmann, Chief Executive

Ocean Park Corporation

 


Winner of the 2014 CRE Awards:
Contact Center of the Year 2014 (Outsourcing – Above 1000 Seats)

“We are delighted that Touchtech International Co. Ltd. was awarded for the ‘International CRE Awards – Contact Center of the Year (Outsourcing – Above 1000 Seats)’, which is a recognition of our continuous effort in customer satisfaction enhancement and being a pioneer in the Telemarketing aspect. TouchTech has been focusing in adding values to the marketing service value chain between consumers and corporations, which led us to become a professional customer relationship management service provider!  With the world class talents and advanced platform, we are committed to providing customers with highly efficient, flexible and cost-effective services.  Our professional team, consists of various capabilities, help our customers to response to the market rapidly and achieve good business outcomes. The growth of Touchtech is a result of all our customers’ success! We are committed to do every job with heart and are confident to take any challenge.”

Mr. Sunny Law, General Manager

Touchtech International Company Ltd.


Winner of the 2014 CRE Awards:
Customer Service Center of the Year 2014 China

“We are much honored to receive the “Customer Relationship Excellence Awards" for the first time. We are in one of the most traditional businesses of landscape design, construction, and maintenance services. From many years of business management practices, we understand that creating customer values is the essence of business survival; innovating customer values is the starting point of business management innovation; serving customers well is our core business value, “delighting others is to delight oneself”. With the support of Asia Pacific Customer Service Consortium, we would like to grow together with the big CRE family in pursuit of customer service excellence, and become the best-in-class Company that is trustworthy and innovate relentlessly new products and services for our customers.”

Mr. Mao Hongbo, Chairman

 Jiangsu Chengzhong Garden Co., Ltd

 

 


Winner of the 2014 CRE Awards:
Customer Service Manager of the Year 2014 (Insurance – Service Center)

Merit - Customer Service Professional of the Year 2014 (Contact Center)

On behalf of Prudential, I offer my sincere congratulations to our customer service executives Andy Lei Chi Fai, Sammy Chow Pui Kwan and Terry Sham Chun Lung on winning these important awards. At Prudential, we place the highest priority on sustaining a culture of service excellence. For more than 50 years in Hong Kong, customers have entrusted their most valuable financial, retirement and health matters to our company, and we aim to respond to this trust with the highest levels of integrity, loyalty and service. The work of Andy, Sammy and Terry in achieving these Customer Relationship Excellence awards sets a great example to financial services executives across Asia, and I thank them for their perseverance, dedication and achievement. I would also like to thank the Asia Pacific Customer Service Consortium for its tireless efforts in raising the benchmarks of professional customer service in the region and in allowing us this opportunity to demonstrate our leadership in service excellence.”

Mr. Derek Yung, CEO

Prudential Hong Kong Limited

 

 


Winner of the 2014 CRE Awards:
Customer Service Manager of the Year 2014 (Network Communications – Contact Center)

Merit - Customer Service Professional of the Year 2014 (Technical Center)

“It’s a distinct honor for CITIC Telecom CPC to receive the CRE Awards for eight consecutive years.  This year, we are very proud that two members of our family have won the ‘Customer Service Manager of the Year (Contact Center)’ and ‘Customer Service Professional of the Year (Technical Center)’ awards. These awards recognize the accomplishments and effort of our staff at all levels in pursuing of excellent customer experience at every touch point.  We are very pleased to have such a dedicated team of service professionals in supporting the company’s innovative products and services all the time. Moving forward, we will keep on mobilizing every staff of the company to enhance the service platform, to enrich the solution offerings as well as to deliver the excellent and dedicated services in every aspect.”

Ms. Christine Zee, General Manager of Customer Services & Support

CITIC Telecom CPC

 

 


Winner of the 2014 CRE Awards:
Customer Service Team Leader of the Year 2014 (Retail Service – Contact Center)

Customer Service Professional of the Year 2014 (Retail Service – Contact Center)

Merit - Customer Service Professional of the Year 2014 (Contact Center)

“As one of the leading companies of the bottled water industry in Hong Kong, Watsons Water is honored to be awarded the ‘Customer Service Team Leader of the Year (Contact Center)’ and 2 awards of the ‘Customer Service Professional of the Year (Contact Center)’ in our first participation of the CRE Awards organised by the APCSC, a benchmark for quality customer service in the Asia Pacific region. ‘We Care’ has long been our customer care mission, and we have been pursuing it by providing quality products and excellent customer services over the past 110 years since our establishment. The awards are definitely a strong recognition of our service and provide us with motivation to continuously deliver excellent service in the coming future.”

Mr. Raymond Leung, Deputy General Manager of Carboy

Watsons Water

 

 


Winner of the 2014 CRE Awards:
Customer Service Team Leader of the Year 2014 (Entertainment – Contact Center)

Customer Service Professional of the Year 2014 (Entertainment – Contact Center)

Merit - Customer Service Team Leader of the Year 2014 (Contact Center)

Merit - Customer Service Professional of the Year 2014 (Contact Center)

“PCCW Media Group is honored to be awarded 4 prizes (2 winners and 2 merits) under the Individual Categories of ‘Customer Service Team Leader of the Year’ and ‘Customer Service Professional of the Year (Contact Center)’ by the Asia Pacific Customer Service Consortium (APCSC) at the 2015 CRE Awards (Entertainment). As Hong Kong’s leading pay TV provider, we strive to provide the highest quality entertainment experience to all our customers. These awards are a testament of our team’s commitment to this goal. I would like to take this opportunity to congratulate our winners and thank them for their exemplary service. Moving forward, PCCW is committed to continually uplifting our professional service standards and to deliver on our motto ‘To be the Best’.”

Ms. Loke Kheng Tham, EVP (Pay TV)

PCCW Media Group

 

 


Winner of the 2014 CRE Awards:
Customer Service Team Leader of the Year 2014 (Motor Service – Contact Center)

Customer Service Professional of the Year 2014 (Motor Service – Contact Center)

“Enterprises must provide good service persistently to build loyal customer base and to achieve continuous business growth. DCH Holdings Limited is one of the largest vehicle distributors in Hong Kong and its leading position is attributable to the quality service culture within the enterprise. We are honored that DCH Contact Centre has won the ‘Customer Relationship Excellence Award’ for their outstanding performance in customer services. We will keep our effort to promote the quality service culture within DCH and to ensure that every customer can enjoy the best customer service experience.”

Mr. Eddie Leung, General Manager, Corporate Communications and Marketing Division

Dah Chong Hong Holdings Limited

 

 


Winner of the 2014 CRE Awards:
Customer Service Team Leader of the Year 2014 (VIP Lounge – Service Center)

Customer Service Team Leader of the Year 2014 (Airport Ground Service – Service Center)

Merit - Customer Service Team Leader of the Year 2014 (Service Center)

“It is our great honor to receive Customer Relationship Excellence Award 2014 while three of our frontline staff received “Customer Service Team Leader of the Year” Award. These awards are undoubtedly an encouragement to our tireless efforts in 2014, especially when HAGSL was newly established in the same year. Our servicing team would strengthen professional service standard for reaching service approach of HAGSL – Energetic, Flexible & Reliable, so as to enhance servicing level in order to offer extra assistance with sincere to passengers under various aspects and circumstances.”

Ms. Mandy Chan, General Manager

Hong Kong Aviation Ground Services Limited (HAGSL)

 

 


Winner of the 2014 CRE Awards:
Customer Service Team Leader of the Year 2014 (Tourism – Service Center)

I am pleased that one of our staff members was named Customer Service Team Leader of the Year (Service Centre) in the 2014 Customer Relationship Excellence Awards. In 2014, our visitor centres served over 1.8 million visitors, a 10% increase over the previous year. Through our visitor centres, our hotline and email, our service staff members assist visitors from around the world and play an important role in upholding Hong Kong’s image as a hospitable city. I am proud that they are self-motivated in offering visitors thoughtful service. The HKTB also provides them with on-the-job training to enhance their skills. Meanwhile, the HKTB is striving to widen our range of services. Last year, for example, we started the ‘Meet-the-Pals’ programme to help visitors gain a deeper understanding of Hong Kong culture. We will certainly continue to enhance our services to ensure visitors take home good memories of our city.”

Mr. Anthony Lau, Executive Director

The Hong Kong Tourism Board (HKTB)

 

 


Winner of the 2014 CRE Awards:
CRM Manager of the Year 2014 (Network Communications)

“Over the past few years, DYXnet has been investing several million Hong Kong dollars in enhancing our Customer Service Centre (CSC). The improvements in facilities and our service standards made timely response possible. By upholding the ultimate goal to upgrade the service level of our Multiprotocol Label Switching Virtual Private Network (MPLS VPN), our team strived to optimize our customer handling capability by taking care of our customers’ needs and requests in detail. We are honored to have Samuel Chan, our key member of the CSC team, recognized as the winner of CRM Manager of the Year 2014 (Network Communications) by the APCSC.  We believe the CRE Award would be a great encouragement and recognition to him and to the whole team. We will keep on the motive in the future by continuing our service with the highest standards so as to create more value for our enterprise clients.”

Mr. Wallace Ng, Co-CEO of Network Business

DYXnet

 

 


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