Customer Relationship Excellence Awards 2017
Recognising Organisations and individuals that excel in Customer Service!
   
 


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Winners of the 2013 Customer Relationship Excellence Awards

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Winner of the 2013 CRE Awards:
Customer Relationship Excellence - Outstanding Achievement 2013

Corporate Social Responsibility Leadership of the Year 2013 (Property Management)

Employee Engagement Program of the Year 2013 (Property Management)

People Development Program of the Year 2013 (Property Management)

 “We are extremely honored to be conferred four prizes at the 2013 Customer Relationship Excellence Awards. The top award is the Customer Relationship Excellence – Outstanding Achievement title. The other awards are the Corporate Social Responsibility Leadership of the Year (Property Management) title, the Employee Engagement Program of the Year (Property Management) title, and the People Development Program of the Year (Property Management) title. These distinguished awards represent public recognition of the outstanding work of all our colleagues; our passion in the pursuit of excellent customer service; and our efforts made to bond the team through engagement and training programs. These are an integral part of building our customer service culture as well as contributing to society as a good corporate citizen. We have constantly maintained our commitment to the ‘We Do It Right’ principle in choosing the right locations, architectural design, customer services and people development for all our projects. We dedicate ourselves to ensuring that rigorous attention is paid to every detail in our work, thereby enabling our stakeholders to fully understand the outstanding advantages that Hang Lung Properties enjoys. We will continue to live up to this principle in the years to come. Finally, we would like to take this opportunity to thank APCSC for providing such a professional platform for organizations like us to share their best-in-class practices, developments and aspirations. We will continue to devote our best efforts and fulfill our profound commitment to exceed expectations.”

Mr. Philip N.L. Chen, Managing Director

Hang Lung Properties Limited


Winner of the 2013 CRE Awards:

Corporate Environmental Leadership of the Year 2013 (Property Management)

Field Support Team of the Year 2013 (Property Management)

“It’s a distinct honor to receive the CRE Awards for 12 consecutive years and we are pleased to be awarded ‘Corporate Environmental Leadership of the Year (Property Management)’ & ‘Field Support Team of the Year (Property Management)’ by the APCSC. Henderson Land Group Property Management Department (Hang Yick and Well Born) had been achieved numerous ‘CRE Awards’ in Customer Services and other achievements over the years. These achievements have fully manifested our continuous commitment to strive for excellence in premium property management services. It is not only served as a proof of customer’s recognition, but also a great encouragement to motivate us to attain even better performance. Henderson Land Group Property Management Department has been upholding its management philosophy – ‘Interactive Services for Quality Management’ and steps forward to make commitment to corporate social responsibility, customer relationship and social leadership.”

 

Mr. Suen Kwok Lam, MH, JP, Executive Director

Henderson Land Group


Winner of the 2013 CRE Awards:
Public Service of the Year 2013 (Public Utility)

Customer Service Team Leader of the Year 2013 (Public Services – Contact Center)

Customer Service Professional of the Year 2013 (Public Services – Contact Center)

“HK Electric is committed to delivering reliable electricity supply and excellent customer services. We are honored to be selected as ‘Public Service of the Year (Public Utility)’ for six consecutive years in the APCSC CRE Awards, on top of seven other individual awards. The awards recognise our efforts and achievements in seeking continuous improvements in customer services, while motivating us to provide more value-added services to our customers. We will continue to listen to and understand our customers’ needs and to serve them better with creativity, advanced technology and a green mindset.”

Mr. Yuen Sui-see, Director of Operations

The Hongkong Electric Co., Ltd


 Winner of the 2013 CRE Awards:
 Global Support Services of the Year 2013 (Telecommunications)

Customer Service Manager of the Year 2013 (Network Communications – Contact Center)

Customer Service Manager of the Year 2013 (Network Communications – Technical Center)

Customer Service Team Leader of the Year 2013 (Network Communications – Contact Center)

Customer Service Professional of the Year 2013 (Network Communications – Contact Center)

“It is an honor for China Telecom Global to receive 5 winners and 1 merit awards in the third participation in APCSC’s CRE awards, namely Global Support Service of the Year (Telecommunications), Customer Service Team Leader of the Year (Contact Center), Customer Service Professional of the Year (Contact Center) and Customer Service Manager of the Year (Contact Center). This is the best recognition for our service philosophy ‘Customer First, Service Foremost’ beyond expectation and these 6 awards proof that our CS team is capable to serve our global customer’s need and expectation. As a national communication enterprise and has been enrolled in the top 500 enterprises for many years, we are encouraged by the recognition. We pride ourselves on customer service and our Customer Contact Center play a key role in delivering excellent service to our customers all over the world. Being a customer- focused company, we will strive for continuous quality improvement to delight our customers. Thank you again for APCSC for the not just granting this CRE award to CTHK, but also giving us strong dedication to uplift our customer service quality.”

Mr. Li Qing, Vice President, Marketing

China Telecom Global Ltd.


Winner of the 2013 CRE Awards:
Contact Center of the Year 2013 (Logistics – Under 150 Seats)

People Development Program of the Year 2013 (Logistics)

CRM Director of the Year 2013

CRM Manager of the Year 2013 (Logistics)

Customer Service Manager of the Year 2013 (Logistics – Contact Center T&D)

Customer Service Professional of the Year 2013 (Logistics – Contact Center T&D)

“We are not only the first logistics service provider who insists on a 24/7 human response, we also achieved a 93 percent ‘response-within-10-second rate’ in 2013. Our customer service team consists of 142 professional specialists, and we are proud to have the top and most established team within the domestic market. Providing customers with a friendly and reliable service of highest quality is what distinguishes us from the competition. In doing this, we can continue to lead the market.”

Mr. CHEE Yaw Chek, Managing Director

 DHL Express Taiwan


Winner of the 2013 CRE Awards:
 High Speed Customer Service of the Year 2013 (Entertainment)

Customer Service Manager of the Year 2013 (Entertainment – Contact Center)

Customer Service Team Leader of the Year 2013 (Entertainment – Contact Center)

Customer Service Professional of the Year 2013 (Entertainment – Contact Center)

“We are delighted that the HKJC Telebet Services has again received nine honors including the grand corporate award for the ‘High Speed Customer Service of the Year’ and eight top individual awards for customer service managers, customer service team leaders and customer service professionals from APCSC this year. These awards have recognized our team’s commitment in providing quality services to customers. We will continually endeavor to render the best-in-class services and also thank APCSC to give this opportunity to us to share the best practices and development of customer services with industrial professionals.”

Mr. Patrick Cheng, Executive Manager, Telebet Services Department  
The Hong Kong Jockey Club


Winner of the 2013 CRE Awards:
Global Support Services of the Year 2013 (Logistics)

Contact Center of the Year 2013 (Logistics – Under 300 Seats)

Customer Service Professional of the Year 2013 (Logistics – Contact Center)

Merit - Customer Service Manager of the Year 2013 (Contact Center)

Merit - Customer Service Team Leader of the Year 2013 (Contact Center)

“APCSC’s CRE awards set a benchmark for the entire Asia Pacific region in terms of customer service provision. We are delighted to have maintained last year’s momentum and to again take home six awards, including the Contact Center of the Year (Logistics – Under 300 Seats), Global Support Services of the Year (Logistics) and four individual categories. Our success is testament to the ‘As One’ spirit that defines everything we do at DHL, ensuring each and every employee are putting efforts in delivering excellent service to customers. At the same time, we promote Insanely Customer Centric Culture (ICCC) internally to get employees focused on improving every customer touch point. We’re very pleased that the CRE judges have recognized that.”

Mr. Ken Lee, Executive Vice President Commercial, Asia Pacific and Managing Director, Hong Kong and Macau

DHL Express


Winner of the 2013CRE Awards:
Customer Experience Center of the Year 2013 (Entertainment)
Online Customer Service of the Year 2013 (Entertainment)

“Team Astro is privileged that APCSC has once again recognized the ongoing commitment of our staff with two prestigious awards - the Customer Experience Center of the Year (Entertainment) and Online Customer Service of the Year (Entertainment) for two consecutive years. We are deeply honored by the recognition and this achievement further strengthens our commitment to deliver to our customers world class customer experience at all touch points including mobile, web, on-air and social media platforms. We will continue our utmost efforts as Malaysia’s leading integrated consumer media entertainment group and we would like to thank our customers for their continuing support.”

Ms. Swee Lin Liew, Chief Commercial Officer

Astro Malaysia


Winner of the 2013 CRE Awards:
Contact Center of the Year 2013 (Logistics – Under 100 Seats)

Customer Satisfaction Quality System of the Year 2013 (Logistics)

Employee Engagement Program of the Year 2013 (Logistics)

“We are honored to receive three very prestigious awards within the logistics industry - Customer Satisfaction Quality System of the Year, Contact Center of the Year (Under 100 Seats) and Employee Engagement Program of the Year. Receiving the first two awards from APCSC for the second consecutive year attests to our consistency in delivering an excellent customer experience. We value our interaction with customers and see it as a vital pillar in keeping them happy and loyal. Being awarded the Employee Engagement Program of the Year is a great recognition of our vibrant and dynamic corporate culture. Our employees are the foundation for the company’s success - having an engaged team will translate to engaged customers. At DHL, we work as a team and focus on doing things right the first time. We will continue to invest in our people, processes and technology to deliver high-quality services for our customers in the global marketplace.”

Mr. Herbert Vongpusanachai, Senior Vice President & Managing Director

DHL Express Singapore


 

Winner of the 2013 CRE Awards:
Contact Center of the Year 2013 (Insurance – Under 200 Seats)

“I am delighted to know that Changsha Operation Center of China Pacific Life Insurance Co., Ltd. won the Best Contact Center of the Year in the 2013 Asia Pacific Customer Relationship Excellence (CRE) Awards. Hereby I would like to express my sincere gratitude to the Asia Pacific Customer Service Consortium for the affirmation of our company’s efforts on customer service. My gratitude also extends to the society for great favor towards our company. CPIC Life actively drive the customer demands-oriented strategic transformation, seek improvement in stability, carry out innovation drive, and exert ourselves to upgrade the personal customer business model. With the goal of “focusing on customer demands, improving customer interfaces, and enhancing customer experience”, the company will also dig deep to explore the transformation and upgrading of insurance sales and service models, discover the needs of customers constantly during service and try all the best to fulfill the insurance needs of the general public. Awarding the Best Contact Center of the Year is the affirmation of the service quality of CPIC Life’s contact center as well as CPIC Life’s service cultural identity. We willl make more efforts and improvements to build “by your side” of the insurance company!"

Mr. Xu Jinghui, Chairman of BoD & President
China Pacific Life Insurance Co., Ltd.


Winner of the 2013 CRE Awards:
Best Customer Experience Management of the Year 2013 (Telecommunications)

“Everyone at Advanced Contact Center (ACC) Thailand is really delighted to have won the Best Customer Experience Management of the Year award. We truly want our customers to really enjoy interacting with the staff at ACC, so winning the award shows that we are giving our customers the best possible service experience. We have learned so much working with the Asia Pacific Customer Service Consortium and especially the CEO, Mr. Jason Chu. The award has given us a wonderful opportunity to share and learn together with other professionals and friends from a wide range of service industries. This has certainly helped us to understand what we do well and also gives us insight into how we can make our service even better than it is today.”

Ms. Vilasinee Puddhikarant, Chief Customer Officer

Advanced Info Service Plc.


 Winner of the 2013 CRE Awards:
Global Support Services of the Year 2013 (Service Desk)

Customer Service Manager of the Year 2013 (Service Desk – Technical Center)

Customer Service Team Leader of the Year 2013 (Service Desk – Technical Center)

“We are honored to be recognized by APCSC in this year's CRE Awards as the Global Support Services of the Year (Service Desk), and two individual awards including Customer Service Manager of the Year (Technical Center) and Customer Service Team Leader of the Year (Technical Center). With continual promotion of corporate culture, innovations and improvements in services and the pursuit of excellent customer service system based on IBM values, we have been maintaining our leading position in IT industry. These awards recognize the accomplishments, effort and dedication of IBM staff at all levels, in particular our colleagues on the front-line, in providing excellent client experience. IBM will continue to lead the industry and endeavor to pursue service excellence with the mission to be essential to our clients and the best employer of choice.”

 

Mr. Vivek Krishan, Director, GMU-E & Japan IOT, Mobility & Workplace Service Desk Delivery

IBM Global Technology Services


 Winner of the 2013 CRE Awards:
 Contact Center of the Year 2013 (Logistics – Above 500 Seats)

 Best Use of Knowledge Management of the Year 2013 (Logistics)

Customer Service Manager of the Year 2013 (Logistics – Contact Center)

Customer Service Team Leader of the Year 2013 (Logistics – Contact Center)

Merit - Customer Service Professional of the Year 2013 (Contact Center)

“We are very pleased to get the best customer APCSC contact center awards recognition once again. This is our fifth consecutive year winning the award. DHL-Sinotrans continues to obtain external awards in recognition of the industry, which clearly proved that highly motivated employees deliver excellent performance continuously. In 2013, we have been engaged in working through technical upgrading of call center and customer service department has successfully led the company to build a cross-functional knowledge management system to optimize the CS knowledge tool. These initiatives not only enhance the efficiency of the service for the team, but also promote the continuous improvement of the customer experience. DHL-Sinotrans has been adhering to the ‘ICCC--Insanely Customer Centric Culture’, which is penetrated deeply into all levels of employees in the delivery of excellent services. Everyone in organization has the sense of ownership and believe in realize the common target. In 2014, our mission is ‘leading in services’: more proactive in identifying customer needs and go extra mile for prompting cross-functional innovation to foster profit chain in order to deliver value added and first-class services.”

Mr. Wu Dong Ming, Executive Vice President, DHL Express Asia Pacific, and Managing Director

DHL-Sinotrans International Air Courier Ltd.

 


 Winner of the 2013 CRE Awards:
 Contact Center of the Year 2013 (IT – Above 1000 Seats)

“Its quiet honorable to get prize of ‘International Customer Relationship Excellence Awards’, we understand this as the commendation to Lenovo Service on what we have done on continuously improving customer satisfaction and leading the field of service. In the past, we have obtained extraordinary reputation from our customers by fulfilling the diversification of the market and customer requirements what keep changing through telephone, internet and offline fulfill; offered customers 365 days uninterrupted service at anytime and anywhere. In the future we will continuously carry forward the spirit of Lenovo: we do what we say, we own what we do. To be responsible to customer and deliver them the service with more high-quality.”

Mr. Arthur Zhang, Online Service Delivery General Manager
Lenovo Group


 Winner of the 2013 CRE Awards:
 Best Customer Experience Management of the Year 2013 (Property Management)

“Shanghai Wheelock Squares operated just 4 years. During the period, we keep enhancing our service quality. This is the first time for Wheelock Square to participate in the Asia Pacific region service excellence award. It is our honor that the first participation brought us this important award recognition. The Customer Relationship Excellence Awards is more than an acknowledgement to Wheelock Square’s concierge team; it is an opportunity and platform for us to exchange and learn from peers and cross-border. Wheelock Square is uplifted with international standardization and evolving with broader vision and service standard. All these set up a higher service quality benchmark in office tenant service industry.”

Mr. Edwin Liu, Deputy General Manager

Shanghai Wheelock Square Development Ltd


Winner of the 2013 CRE Awards:
Contact Center of the Year 2013 (Entertainment – Under 200 Seats)

Merit - Customer Service Team Leader of the Year 2013 (Contact Center)

“We are honoured that the Club’s Integrated Contact Centre has won two accolades at the Customer Relationship Excellence Awards, they are the ‘Contact Centre of the Year (Entertainment under 200 seats)’ and ‘Customer Service Team Leader of the Year (Contact Centre)’. In line with The Hong Kong Jockey Club’s mission to achieve total customer satisfaction, our Integrated Contact Centre is committed to offering top-quality, round-the-clock services to our customers and the general public. In spite of the highly volatile service demand and diversified offerings in terms of products and channels, our team is continuously providing excellent service to the Club's customers. These awards once again endorse the best-in-class services provided by the Club.”

Mr. Patrick Ng, Executive Manager, Strategic Customer Systems and Planning
The Hong Kong Jockey Club

 


Winner of the 2013 CRE Awards:
Customer Service Center of the Year 2013 (Insurance)

“We are honored to be awarded “The Best Customer Service Center” in 2013 by Asia Pacific Customer Service Consortium (APCSC). This prize is not only the recognition and praise to our team’s excellent service to customers, but also the highly appreciation to Shenzhen AIA whole customer service level. Hereby I am on behalf of all Shenzhen AIA colleagues to express our thankfulness to committee, and we will improve our service quality to consumer constantly in the future.”

Mr. Weibing Cai, General Manager

AIA Company Limited Shenzhen Branch


 Winner of the 2013 CRE Awards:

Customer Service Center of the Year 2013 (Entertainment)

Customer Service Manager of the Year 2013 (Entertainment –Service Center)

Customer Service Team Leader of the Year 2013 (Entertainment – Service Center)

Customer Service Professional of the Year 2013 (Entertainment – Service Center)

“We are deeply honored to receive one corporate award and three individual awards in the Customer Relationship Excellence Awards 2013. We are delighted that Telford Off-course Betting Branch gets accredited with Customer Service Center of the Year as well as nine members in our Retail Department receiving remarkable results in Customer Service Manager, Customer Service Team Leader and Customer Service Professional respectively. I would like to take this opportunity to thank APCSC for granting us the honors and recognizing our continuous efforts in providing excellent customer experience to meet customer expectation and their changing needs. I would also like to congratulate all awardees and appreciate their hard work in providing consistently high level of service to our customers. Our professional team is devoted to offer our customers with best-in-class customer experience through integrated customer touch points. We will remain committed to excel further in achieving total customer satisfaction.”

Mr. Gilbert Cheng, Head of Retail

The Hong Kong Jockey Club

 


 Winner of the 2013 CRE Awards:
 Contact Center of the Year 2013 (Insurance – Under 20 Seats)

 Merit - Best Customer Experience Management of the Year 2013

“I would like to thank the distinguished panel of judges and the CRE Awards Committee for this award. Manulife Singapore is committed in providing the best Client experience - from professional advice and sound financial solutions, to various interactions with us throughout our Clients’ journey with Manulife. Putting Clients first signifies our PRIDE values which consist of Professionalism, Real value to Client, Integrity, Demonstrated financial strength, and Employer of choice. In 2013, we initiated the Frontline Rewards and Recognition Scheme to motivate our Client Services team to deliver their best for our Clients. This scheme has proved to be fruitful and this award will spur us to work harder to improve upon what we have been doing. We will continue to go the extra mile for our Clients and reach our goal of being the #1 Client Experience in Life Insurance and Wealth Management industry by 2016.”

Mr. Naveed Irshad, President & CEO

Manulife Singapore


 Winner of the 2013 CRE Awards:
 Corporate Service Team of the Year 2013 (Entertainment)

Customer Service Manager of the Year 2013 (Entertainment –Technical Center)

Customer Service Team Leader of the Year 2013 (Entertainment –Technical Center)

“We are pleased to receive the award organized by the APCSC and find this participation rewarding. It is the effort of the entire team that has been working for so hard in the past few months to gain this recognition. The award is a recognition of what we have been working relentlessly at Claim Management as well as this participation has given us a good opportunity to review our value and service level to our customers; re-think our processes and revamp improvement areas to bridge it with the market expectation. As Claim Management is a second level support at the Club, most of our services is known only to those who have this special need at the time they need a fix and extended help from the Club. Our people is always very detail-oriented in handling all claim applications and they will do whatever it takes to conduct the investigation appropriately.”

Ms. Flora Lee, Claims & Betting Rules Manager

The Hong Kong Jockey Club


Winner of the 2013 CRE Awards:
 Merit - Field Support Team of the Year 2013

Customer Service Team Leader of the Year 2013 (Airlines – Service Center)

“It is of great honor for Hong Kong Airlines to receive the Customer Relationship Excellence Awards for two consecutive years. We are very proud that our ground service VIP team awarded the ‘Field Support Team of the Year’, and two of our frontline staff received the ‘Customer Service Team Leader of the Year’ Award. The awards are great encouragement and recognition for our continuous commitment to deliver our quality service for customers over the years. Moving forward, we will strive to provide the most convenient and comfortable flight experience to our passengers through excellent products and attentive services through advanced digital technology, coupled with an expanding route network.”

Mr. Stanley Kan, Director of Service Delivery
Hong Kong Airlines

 


Winner of the 2013 CRE Awards:
CEO of the Year 2013

“This award is very significant for our organisation as it recognises the hard efforts and commitment of our employees, distributors and partners to ensure the successful integration of our businesses in Malaysia last year despite the high level of complexity and challenges we faced. We are now much bigger, stronger and well positioned to ensure sustainable value for our customers and partners and sustainable growth for the business.”

Mr. Bill Lisle, CEO

AIA Bhd.

 

 


Winner of the 2013 CRE Awards:
Customer Service Manager of the Year 2013 (Insurance – Contact Center)

Customer Service Manager of the Year 2013 (Insurance – Service Center)

Customer Service Professional of the Year 2013 (Insurance – Contact Center)

“On behalf of Prudential, I offer my sincere congratulations to our customer service executives Diddy Chan Chi Man, Raymond Wong Shu Hon and Keely Suen Wai Man on winning these important awards. At Prudential, we place the highest priority on sustaining a culture of service excellence. For 50 years in Hong Kong, customers have entrusted their most valuable financial, retirement and health matters to our company, and we aim to respond to this trust with the highest levels of integrity, loyalty and service. The work of Diddy, Raymond and Keely in achieving these Customer Relationship Excellence Awards sets a great example to financial services executives across Asia, and I thank them for their perseverance, dedication and achievement. I would also like to thank the Asia Pacific Customer Service Consortium for its tireless efforts in raising the benchmarks of professional customer service in the region and in allowing us this opportunity to demonstrate our leadership in service excellence.”

Mr. Derek Yung, CEO

Prudential Hong Kong Limited

 

 


Winner of the 2013 CRE Awards:
Customer Service Manager of the Year 2013 (Network Communications – Service Center)

“We are very pleased that a member of our CITIC Telecom CPC family has won the Customer Service Manager of the Year (Service Center). It's also a distinct honor for us to receive the CRE Awards for seven consecutive years. As a leading ICT solution partner in Asia Pacific, 'Strive for Service Excellence' is always one of our key value pillars. In 2014, this was joined by the service pledge of 'Quality is the Name of the Game' for further reinforcing our value to customers. With a professional team of customer services that are dedicated to delivering excellent services in every aspect, we will continue to enhance our service capabilities in every customer touch point and lead the industry with innovative services to achieve even higher customer satisfaction.”

Ms. Christine Zee, General Manager of Customer Services & Support

CITIC Telecom CPC

 

 


Winner of the 2013 CRE Awards:
Customer Service Team Leader of the Year 2013 (Network Communications – Service Center)

“We are much honored that a member of our staff has won “Customer Service Team Leader of the Year (Service Center) this year. Winning CRE Awards for the second consecutive year is a strong testament of our commitment to service excellence and outstanding performance of front-line staff, as well as a motivation for us to further improve our service level. Based on 6 key business values we bring to customers, namely: professionalism, dedication, expertise, world-class quality, advanced technology and excellent service; we offer advanced ICT solutions that are customized to meet their specific needs. Combined with professional team, advanced technology and certified operating process, we ensure best level of services is delivered to every customer. We would also like to take this opportunity to thank APCSC for their long-term dedication in promoting customer relationship excellence. Moving forward, we will keep on providing extensive, innovative and dedicated services to customers in every aspect.”

Mr. Layton Lok, Chief Operating Officer

China Enterprise ICT Solutions Limited

 

 


Winner of the 2013 CRE Awards:
Customer Service Professional of the Year 2013 (Tourism – Service Center)

“We are honoured that one of our staff members was chosen as the Customer Service Professional of the Year (Service Centre) in the tourism category in the Customer Relationship Excellence Awards. Tourism is a customer-centric industry, and as the organisation responsible for promoting Hong Kong as a world-class tourist destination, the HKTB always strives to enhance our services for visitors. In addition to our five visitor centres in town and at major ports-of-entry, we offer visitors swift assistance through a visitor hotline. To even better serve visitors to our city, we launched a free merchant hotline last year to help hotels and shopping malls handle visitors’ enquiries. By continuously expanding the scope and enhancing the quality of our services, we hope every visitor can enjoy excellent services in Hong Kong and take home pleasant memories of our city.”

Mr Anthony Lau, Executive Director

The Hong Kong Tourism Board (HKTB)

 

 


Winner of the 2013 CRE Awards:
Customer Service Professional of the Year 2013 (Telecommunications – Contact Center)

“HKT Premier is very honored to share this excitement of being recognized for the Customer Relationship Excellence Award 2013- Customer Service Professional of the Year (Contact Center) while joining the award for the very first time. We would like to take this golden opportunity to thank you Asia Pacific Customer Service Consortium for serving as a prestigious platform to recognize and validate outstanding organizations like us among industries, allowing all the outstanding professionals to gather and exchange ideas and thoughts for future development. This distinct privilege reflects our strong commitment towards company core value- “Here to Serve” while believing when the customer comes first, the customer will last. This promising step allows us to pledge ourselves for the continuous contributions of exclusive premier services and dedication to pursuing service excellence. We hereby strive to attain new standards of service excellence for the future, to exceeding customers’ expectations and to excel as a role model of world class service excellence across industries.”

Ms. Monita Leung, Head of HKT Premier Sales and Marketing

HKT

 

 


Winner of the 2013 CRE Awards:
Customer Service Professional of the Year 2013 (Transportation – Service Center)

“We are delighted that our Senior Bus Captain Ong Sze Err has won this prestigious regional award. He embodies the customer-centric culture that we inculcate in all our staff. We are very proud of him!”

Mr. Gan Juay Kiat, CEO

SBS Transit

 

 


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