Customer Relationship Excellence Awards 2017
Recognising Organisations and individuals that excel in Customer Service!
   
 


About the CRE Awards
  Chairman's Introduction
  Benefits
  Overview & Enrolment Procedures
  CRE Awards Categories
  Photo Gallery
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CSQS
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  2016
  2016 Winner Photos
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  2015 Winner Photos
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  2013
  2013 Winner Photos
  2012
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  2011
  2011 Winner Photos
  2010
  2010 Winner Photos
  2009
  2009 Winner Photos
  2008
  2008 Winner Photos
  2007
  2007 Winner Photos
  2006
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  2005
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  2003
  2002
 
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Quality Standard (CSQS)
  APCSC Summit
  Best-in-Class Presentation
   

Announcements

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announcements2013_frame.htm


2013 Awards Winners Group Photo


Ms ANGIE HUNG CHUN MEI, DHL EXPRESS TAIWAN, received the CRM Director of the Year 2013 from Mr. Jason Chu, Chairman, Asia Pacific Customer Service Consortium.


2013 The CRM Director of the Year Winner Statement:

“We are not only the first logistics service provider who insists on a 24/7 human response, we also achieved a 93 percent ‘response-within-10-second rate’ in 2013. Our customer service team consists of 142 professional specialists, and we are proud to have the top and most established team within the domestic market. Providing customers with a friendly and reliable service of highest quality is what distinguishes us from the competition. In doing this, we can continue to lead the market.”

 

Mr. CHEE Yaw Chek, Managing Director
 DHL Express Taiwan
 

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