Customer Relationship Excellence Awards 2017
Recognising Organisations and individuals that excel in Customer Service!
   
 


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Winners of the 2012 Customer Relationship Excellence Awards

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Winner of the 2012 CRE Awards:

Corporate Environmental & Social Leadership of the Year 2012 (Property Management)

Best Clubhouse of the Year 2012 (Property Management)

“It’s a distinct honor to receive the CRE Awards for 11 consecutive years and we are pleased to be awarded ‘Corporate Environmental & Social Leadership of the Year’ & ‘Best Clubhouse of the Year’ by the APCSC. Henderson Land Group Property Management Department –Hang Yick Properties Management and Well Born Real Estate Management had been achieved numerous ‘CRE Awards’ in Customer Services and Corporate Health and Safety Achievement over the years. These achievements have fully manifested our continuous commitment to strive for excellence in premium property management services. It is not only served as a proof of customer’s recognition, but also a great encouragement to motivate us to attain even better performance.” Henderson Land Group Property Management Department has been upholding its management philosophy – ‘Interactive Services for Quality Management’ and steps forward to make commitment to corporate social responsibility, customer relationship and social leadership.”

 

 

Mr. Suen Kwok Lam, MH, JP, Executive Director

Henderson Land Group


Winner of the 2012 CRE Awards:
Public Service of the Year 2012 (Public Utility)

Customer Service Team Leader of the Year 2012 (Public Utility – Contact Center)

Customer Service Professional of the Year 2012 (Public Utility – Contact Center)

“HK Electric is committed to providing our customers with world class electricity supply and excellent customer services. We are honored to receive the ‘Public Service of the Year (Public Utility)’ Award for five consecutive years in the APCSC CRE Awards. Besides, our frontline staff also won seven individual awards. These awards recognized our achievements in customer services and the devotion of our service personnel. We will continue to make every effort to further enhance our services in our continuous pursuit for service excellence.”

 

Mr. S.S. Yuen, Director of Operations

The Hongkong Electric Co., Ltd


Winner of the 2012 CRE Awards:

Customer Service Center of the Year 2012 (Property Management)

People Development Program of the Year 2012 (Property Management)

Best Customer Experience Management of the Year 2012 (Residential Building)

 “We are honored and privileged to receive the ‘Customer Relationship Excellence’ Awards. We would like to thank Asia Pacific Customer Service Consortium for granting us the highest honor which recognizes our continual efforts and improvement in customer services over the years. I should also take this opportunity to thank every single employee of Hang Lung Properties for their outstanding work and contributions to the achievement. Last but not least, we are grateful for our customer’s support and we will continue to provide premier services to all our customers with a mission ‘We Do It Right’.”

Mr. Philip N.L. Chen, Managing Director

Hang Lung Properties Limited


Winner of the 2012CRE Awards:
Online Customer Service of the Year 2012 (Entertainment)
Innovative Technology of the Year 2012 (
Entertainment)

High Speed Customer Service of the Year 2012 (Entertainment)

“Astro is honored with the recognition by the International Customer Relationship Excellence (CRE) Committee and industry leaders. The Asia Pacific CRE Award 2012 for the following categories, Online Customer Service of the Year (Entertainment), Innovative Technology of the Year (Entertainment) and High Speed Customer Service of the Year (Entertainment) are testament to Astro’s unwavering commitment to serve our customers with our adoption of a Multi-Channel Customer Care strategy including mobile, web, on-air and social media. The awards mean so much to us because it is a reflection of our Go Beyond values. The team is honored to be recognized by our customers for our commitment towards delivering the very best in service. We would like to thank our customers for their constant support as we continue our best efforts as Malaysia’s leading integrated consumer media entertainment group.”

Ms. Swee Lin Liew, Chief Commercial Officer

Astro Malaysia


 Winner of the 2012 CRE Awards:
 Public Service of the Year 2012 (Government)

“The Land Transport Authority is very honoured to be conferred the Customer Relationship Excellence Award – Public Service of the Year (Government) 2012 organised by the Asia Pacific Customer Service Consortium. As an organisation that is dedicated to creating people centric land transport system, this Award validates the commitment and efforts of our staff at all levels, in particular our officers who work relentlessly at the frontline to provide excellent service to our customers. This Award has given us great encouragement and we will remain committed in pursuing excellence in service leadership, partnership and innovation in our service delivery.”

Mr Chew Hock Yong, Chief Executive

Land Transport Authority (Singapore) 


 Winner of the 2012 CRE Awards:

 Integrated Support Team of the Year 2012 (Government)

“It gives us the privilege to receive the special honor of ‘Integrated Support Team of the Year’ of Customer Relationship Excellence Awards 2012 for ‘Personnel Information System Service Center’ of DGPA. This is truly the best support and recognition given to our service team. In the new era of service economy, each governmental agency needs to understand and think of the provision of better services in order to improve satisfaction towards policies and efficiency. Additionally, along with the advancement of information and communication technology, the promotion of comprehensive information automation of public institutions with information technology has been the objective that we have long been striving for. Under the continuous efforts of our team, we now finally present you the achievements. As the competency agency of governmental personnel system, the recognition by this award will support us to work harder to enhance quality of personnel information system and construct better comprehensive system services for expected professional functions and service efficiency of personnel administration.”

Mr. Bang-Jeng Chen, Director of Information Management Office

Directorate-General of Personnel Administration, Executive Yuan


Winner of the 2012 CRE Awards:
Contact Center of the Year 2012 (Entertainment - Under 500 Seats)

Customer Service Manager of the Year 2012 (Entertainment – Contact Center)

Customer Service Team Leader of the Year 2012 (Entertainment – Contact Center)

Customer Service Professional of the Year 2012 (Entertainment – Contact Center)

“We are extremely glad that our team members have again achieved excellent results this year. The nine honours include the grand corporate award for the ‘Contact Center of the Year’ and eight top individual awards for customer service managers, customer service team leaders and customer service professionals. Our Jockey Club team is committed to elevating its services continuously to meet increasing customer expectations and changing market conditions, whilst at the same time improving workforce wellness and workplace sustainability. I would like to take this opportunity to thank APCSC for providing such a professional platform for organisations like us to share best-in-class practices and developments.”

Mr. Peter Ng, Head of Telebet Services  
The Hong Kong Jockey Club  


Winner of the 2012 CRE Awards:
Contact Center of the Year 2012 (Telecommunications - Under 200 Seats)

CRM Manager of the Year 2012 (Mobile)

Customer Service Manager of the Year 2012 (Mobile – Contact Center)

Customer Service Team Leader of the Year 2012 (Mobile – Contact Center)

Customer Service Team Leader of the Year 2012 (Mobile –Technical Center)

Customer Service Professional of the Year 2012 (Mobile –Technical Center)

Merit - Customer Service Professional of the Year 2012 (Contact Center)

“CSL is very honored to have our 1O1O Contact Centre receiving the Corporate Award of The Contact Centre of the Year (Telecommunication under 200 seats), as well as six members of our one2free Contact Centre receiving Individual Awards in the categories of CRM Manager, Customer Service Manager, Customer Service Team Leader and Customer Service Professional. These Awards are a valuable recognition of our commitment to lead the market for customer experience and advocacy. 1O1O and one2free have been offering world-class mobile services that meet the diverse and changing needs of customers in Hong Kong. Not only are we gaining success in winning customer advocacy, we also see such success being built on a service culture that encourages continuous improvement and personal growth among the team and our staff members. My special thanks goes to APCSC for providing this professional platform for experience exchange and benchmarking among service leaders across industries. CSL’s participation in the CRE Awards is a promise and a drive for us to continuously strive for superior experience for our customers.”

Ms. Leonie Valentine, Executive Vice President, Customer Service & Operations
CSL Limited


Winner of the 2012 CRE Awards:
Contact Center of the Year 2012 (Logistics - Under 100 Seats)

Best Use of Technology of the Year 2012 (Logistics)

Customer Satisfaction Quality System of the Year 2012 (Logistics – South Asia)

“It is an honour for us to be receiving three very prestigious awards –Contact Center of the Year (Under 100 seats), Best Use of Technology of the Year, Customer Satisfaction Quality System of the Year. To be accorded these marks of distinction by APCSC is an affirmation of the dedication exhibited by our team in providing a consistently high level of service to our customers. Customer service plays a crucial role in the marketing mix for any company and ensuring high quality customer service is a key ingredient in creating customer loyalty. As the trusted partner, we do what we do best, that is to listen and understand the needs of our customers, and help them create immediate traction in the international markets.”

Mr. Herbert Vongpusanachai, Managing Director

DHL Express Singapore


Winner of the 2012 CRE Awards:
Customer Satisfaction Quality System of the Year 2012 (Insurance)

Merit - Best Customer Experience Management of the Year 2012

CRM Manager of the Year 2012 (Insurance)

Customer Service Manager of the Year 2012 (Insurance – Contact Center)

“At MetLife, customers are always at the centre of everything we do. Joining the CRE awards for the first time, MetLife is honored to get accredited with four distinguished awards. These accolades approve and confirm our customer centric vision and our continuous efforts to excel. We believe that every time when we see MetLife through our customer’s eyes, we gain a new perspective of the service we offer. As such, we have launched several customer programs to gauge their valuable feedback. Among them, Voice of the Customer program has long been implemented to effectively enhance customers’ experience through transforming their feedback into actions, thus becoming an integral part of our success story. Customer Centricity is an ongoing process. Looking ahead, we will continue our path of customer centricity, delivering quality service which delights and exceeds customers’ expectations.”

 Ms. Connie Yeung, Chief Administration Officer

MetLife Limited  


Winner of the 2012CRE Awards:
Best Customer Experience Management of the Year 2012 (Insurance)

“I am delighted to know that Yunnan Branch of China Pacific Life Insurance Co., Ltd. won the Best Customer Experience Management of the Year in the 2012 Asia Pacific Customer Relationship Excellence (CRE) Awards. Hereby I would like to express my sincere gratitude to the Asia Pacific Customer Service Consortium for the recognition of our company’s efforts on customer service. My gratitude also extends to the community for great favour towards our company. The year 2012 marks an overall startup of CPIC Life’s strategic transformation towards “customer demand-oriented”. We have been making efforts to establish an entrepreneurial insurance ecosystem of mobile intelligence based on Big Data Service (BDS), so as to solidify and enhance our dominance in the field, expand brand effect, providing our customers with excellent, convenient and comfortable service experience. It is not only the recognition of the service quality of CPIC Life’s service team, but also that of our service culture to win the Best Customer Experience Management of the Year. We shall make more efforts and progress to establish an insurance company that is ‘by your side’!”

 

Mr. Xu Jinghui, Chairman, General Manager
China Pacific Life Insurance Co., Ltd.


Winner of the 2012 CRE Awards:
Global Support Services of the Year 2012 (Logistics)

Contact Center of the Year 2012 (Logistics - Under 300 Seats)

Customer Service Manager of the Year 2012 (Logistics – Contact Center)

Merit - Customer Service Team Leader of the Year 2012 (Contact Center)

Merit - Customer Service Professional of the Year 2012 (Contact Center)

“We are privileged that APCSC has again recognized the tireless achievements of our staff in this year’s CRE Awards, including Contact Center of the Year (under 300 seats), Global Support Services of the Year award for Logistics, and three individual awards. Customer service is the centerpiece of our business and for this we strive to create a positive experience for our customers every time we communicate with them. This recognition from APSCS further strengthens our dedication to simplify customers’ lives through our extensive global network covering over 220 countries and territories, and best in class customer service.”

Mr. Ken Lee, Head of Commercial, Asia Pacific and Managing Director, Hong Kong and Macau

DHL Express


Winner of the 2012 CRE Awards:
Best Social Media Program of the Year 2012 (Telecommunications)

Best Use of Knowledge Management of the Year 2012 (Telecommunications)

CRM Director of the Year 2012 (Mobile)

“Our company is honored to be the winner with three respectable categories namely ‘CRM Director of the Year’, ‘Best Use of Knowledge Management of the Year’, and ‘Best Social Media Program of the Year’ by the Asia Pacific Customer Service Consortium this year. This achievement has fully manifested our strong dedication to deliver service excellence to our customers throughout this year. In 2012, our company has conducted various customer engagement strategies and implemented effective operational improvements to continuously enhance our services. Every customer touch points that we have is fully equipped with high-skilled employees and sophisticated tools. These achievements will be a great encouragement to boost our motivation to be the best telecommunication company in Indonesia.”

Ms. Cut Noosy, Senior GM Service Partnership Management

PT XL Axiata, Tbk. Indonesia


 Winner of the 2012 CRE Awards:
 Contact Center of the Year 2012 (Telecommunications - Under 300 Seats)

“Chunghwa Telecom is honored to be awarded ‘Contact Center of the Year 2012 (Telecommunications - Under 300 Seats)’, after acquiring the titles of ‘Customer Loyalty Program of the Year (Telecommunications)’ last year. Chunghwa Telecom values not only customers’ satisfaction, but also customers’ inner feelings. For three consecutive years, we received the recognition of ‘1st Place of Service Quality in the Telecommunications Industry’ from Global Views Magazine. And also in this year, 30 Magazine has named us favourite brand in its 2013 Young Generation Brand Survey, and Manager Today Magazine named us the top telecom brand in its inaugural Power Brands Survey. To return the precious trust and immense support given by our consumers, with strong focus on ‘Core business growth, professionalism, efficiency, and inspiration’ Chunghwa Telecom will continually enhance our ICT capabilities to provide customers with best-in-class inspiring services which are persistent, attentive, sincere and heartwarming. We deeply appreciate Asia Pacific Customer Service Consortium for creating such a wonderful platform for us to share and pursue excellence in customer relationship, and to become the role model of telecom customer service.”

Mr. Yi-Chin Chen, CEO of the Department of Customer Service
Chunghwa Telecom Co., Ltd


Winner of the 2012 CRE Awards:
Contact Center of the Year 2012 (Logistics - Under 1000 Seats)

Customer Satisfaction Quality System of the Year 2012 (Logistics – North Asia)

Customer Service Professional of the Year 2012 (Logistics – Contact Center)

Merit - Customer Service Manager of the Year 2012 (Contact Center)

“It’s our great pleasure and honor to receive the CRE Awards 2012 for ‘Contact Center of the Year’ under 1000 seats for four years in a row and Best Customer Satisfaction Quality System in North Asia under the category of Logistics. The awards are the true recognition of our employees’ continuous dedication to deliver the first-class services and their commitment of always going extra miles for customers. As a logistic company of International Specialists, every one of us is devoted to serving our customers faster and greater to exceed their expectations. As the first international air express provider established in China 27 years ago, we never stop the journey to challenge ourselves and explore all possibilities that would improve our capabilities for better customer experiences. We are extremely proud that DHL-Sinotrans continues to lead the industry with the “award-winning” services.”

Mr. WU Dongming, Senior Vice President of DHL Express Asia Pacific and Managing Director

DHL-Sinotrans International Air Courier Ltd. 


 Winner of the 2012 CRE Awards:
 Global Support Services of the Year 2012 (Telecommunications)

“China Telecom Global Ltd. is honored to receive the award of Global Support Services of the Year (Telecommunications) from APCSC for two consecutive years. These achievements are definitely a strong recognition of our continual pursuit in offering the highest level of service quality. As one of the world’s leading integrated information service provider, we always uphold our service principle and are committed to our motto – Customer First, Service Foremost. CTG is committed to offering the best integrated communication solutions to satisfy customer’s global communication needs and will continue to excel in our customer services in order to fulfill and exceed our customers’ expectations. The award does not only recognize the quality service of our frontline professionals, it also acknowledges CTG’s commitment in customer service, staff training and development. As a leader in the telecommunication market, we will continue to strive for better customer service, and actively promote professionalism in telecom industry. Finally, I would like to take this opportunity to thank the CTG CS team and all employees. With YOU, the company is where we are today.”

Mr. Boris Dong, Marketing Vice President

China Telecom Global Ltd.


Winner of the 2012 CRE Awards:
Contact Center of the Year 2012 (Logistics - Under 50 Seats)

Best Use of Knowledge Management of the Year (Logistics)

CRM Director of the Year 2012 (Logistics)

CRM Manager of the Year 2012 (Logistics)

Customer Service Team Leader of the Year 2012 (Logistics – Contact Center)

Merit - Customer Service Professional of the Year 2012 (Contact Center)

“Providing great service and ensuring customer satisfaction is the essence of DHL’s customer relationship strategy. We deliver more than documents and parcels and that is why we strive to create a positive experience for our customers each and every time we communicate with them. At DHL, we are adopting smart technology and engaging a highly passionate workforce to constantly enhance positive customer experience. I’m delighted that our efforts have been recognized by the Asia Pacific Customer Service Consortium. This year, DHL has been crowned Contact Center of the Year (Logistics – Under 50 Seats), Best Use of Knowledge Management of the Year (Logistics) and claimed four individual awards. The achievements are the affirmation of our team's commitment to our customers and quality driven business operations.”

Mr. Chee Yaw Chek, General Manager

 DHL Express Taiwan


Winner of the 2012 CRE Awards:
Contact Center of the Year 2012 (Telecommunications - Above 1000 Seats)

“Clearly everyone at Advanced Contact Center (ACC) Thailand is thrilled to be awarded this important accolade which recognises the hard work and dedication from our staff in delivering the best in customer service excellence. Working toward this award has been a challenging but very rewarding experience for ACC. We have learned a lot by working with Asia Pacific Customer Service Consortium and especially the CEO, Mr. Jason Chu. We have shared so much useful information and indispensable experiences together. This has allowed us to identify best practice and also helped us understand what we need to do to further develop our customer experience. At the center of this award has been genuine friendship between participants and organisers and a mutual willingness to support and share customer service excellence and best practice with each other.”

Ms. Jaiporn Srisakul, Managing Director

Advanced Contact Center Co., Ltd.


 Winner of the 2012 CRE Awards:
 Customer Service Center of the Year 2012 (Banking Service - Bureau De Change)

“We are extremely honoured to be able to join the league of outstanding organizations with the Customer Service Centre of the Year (Banking Services – Bureau-de-Change) award this year. This is certainly a milestone for our Bureau-de-Change franchise which is now present at all Terminals of the Singapore Changi Airport, serving passengers from across different nationalities. This recognition has provided tremendous fulfillment and motivation to all our staff at Bureau De Change (BDC) and will inspire us to push new boundaries in our pursuit of business and service excellence.”

Mr. Jason Wong, Country Head

RHB Bank Berhad Singapore


Winner of the 2012 CRE Awards:
Integrated Support Team of the Year 2012 (Service Desk)

Customer Service Manager of the Year 2012 (Service Desk – Technical Center)

Customer Service Team Leader of the Year 2012 (Service Desk – Technical Center)

“We are honored to be recognized by APCSC in this year’s CRE Awards as the Integrated Support Team of the Year and two individual awards including Customer Service Manager of the Year and Customer Service Team Leader of the Year. With continual promotion of corporate culture, innovations and improvements in services and the pursuit of excellent customer service system based on IBM values, we have been maintaining our leading position in IT industry. These awards recognize the accomplishments, effort and dedication of IBM staff at all levels, in particular our colleagues on the front-line, in providing excellent client experience. IBM will continue to lead the industry and endeavor to pursue service excellence with the mission to be essential to our clients and the best employer of choice.”

Mr. Alan Cao, Director, GPS Solutions and Delivery

IBM Greater China Group 


 Winner of the 2012 CRE Awards:
 Best Customer Experience Management of the Year 2012 (Commercial Building)

“We are privileged to receive the ‘Best Customer Experience Management of the Year (Commercial Building)’ of the Customer Relationship Excellence (CRE) Award and would like to extend our special appreciation to APCSC for the award presentation. For The Great Eagle Properties Management Company, Ltd., we believe that our strength is in our people, with each member of our team committing to provide the best possible service and care to our tenants. The commitments and efforts they made in serving our tenants, is what makes the Citibank Plaza property management team one of the CRE award recipients. Receiving the CRE Award is a great encouragement to our Company and would not have been possible without the support from our tenants, our Landlord (The Champion REIT) and The Great Eagle Group. This award has acted as a catalyst and will continue to be one of our major driving forces in providing the best customer experience at Citibank Plaza.”

Mr. Henry Leung, Director and General Manager

The Great Eagle Properties Management Company, Ltd.  


Winner of the 2012 CRE Awards:

Customer Service Center of the Year 2012 (Insurance)

CEO of the Year 2012 (Insurance)

“It is our great honor to be awarded The 2012 CRE AWARDS – CEO of the Year (Insurance) and The 2012 CRE AWARDS – Customer Service Center of the Year (Insurance) presented by Asia Pacific Customer Service Consortium, which represents public recognition of our customer service quality. Congratulations to Ms. Carol Li, Assistant Vice President of Operations Department of AIA Guangdong Branch, and all the colleagues of our Customer Service Center. We appreciate that APCSC provided us a good platform to demonstrate our professional service for our customers. With a customer-centric service strategy, AIA Guangdong Branch has been establishing an all-rounded customer relations management system, striving for improving our customer’s experience through driving diversified service channel innovation, in pursuit of professionalism and excellence in customer service. The Awards represent public recognition of our customer service quality, and is also an encouragement to motivate us to continuously improve our service to meet the increasingly diversified customer needs in the future.”

Mr. Lai Leong-Pin, General Manager

AIA Guangdong Branch


Winner of the 2012 CRE Awards:
Customer Satisfaction Quality System of the Year 2012 (Public Relations)

“Being recognised for customer relationship excellence under the Customer Satisfaction Quality System of the Year (Public Relations) category for the third year running is truly an honour for Aries Consulting. Sincerely and truly thank you for the public recognition of our company. We take immense pride in ensuring our clients receive excellent service, and believe our ability to craft customised solutions to meet their IR and PR needs have clearly distinguished us from our peers. Having expanded our reach from Singapore, Hong Kong and Taipei to include Beijing since our previous win, I believe we are now better-positioned to provide greater value to our clients given the close synergies of the markets. Currently, we have more than 100 listed clients across the 4 regions. This award is a tribute to the professionalism and capabilities of the entire team at Aries, and we will continue to devote efforts & commitments to exceed our customers’ expectations.”

Ms. Kathy Zhang, Founder and Group Managing Director
Financial PR Pte Ltd and Aries Consulting


Winner of the 2012 CRE Awards:
CEO of the Year 2012 (Office Solution)

“It is my great honour to be named ‘CEO of the Year - Office Solution’ by APCSC. This award is truly a testament to the dedication of the entire team at The Executive Centre in setting a high benchmark for premier customer service delivery and understanding the local and regional market needs. As a leading premium serviced office provider in Asia Pacific, we uphold our mission of providing ‘Excellent Locations, Excellent Service. Excellent Value’ and we put our customer’s needs and interests at the centre of everything we do. With our unparalleled full service platform and in-depth local market knowledge, we will continue to maintain the highest professional standards and deliver best-in-class flexible workplace solutions to our customers locally, regionally and internationally.”

Mr. Paul Salnikow, Chairman & Chief Executive Officer

The Executive Centre


Winner of the 2012 CRE Awards:
Customer Satisfaction Quality System of the Year 2012 (Public Relations)

Entrepreneur CEO of the Year 2012 (eCommerce)

CRM Director of the Year 2012 (eCommerce)

“What started out as an idea with just four people three years ago and has grown to a company of over a hundred and fifty individuals and the #1 e-commerce company in HK is an honour. What we also truly appreciate at this time is to be recognized with the CRE Award, which indicates our leadership in customer service as backed by the Groupon Promise, which ‘makes it right or return[s] your purchase. Simple as that.’ Starting with the customer and working backward is our way of offering customers the full experience in all that they do, eat, see and buy ---and it’s continuous in aiming to provide value every step of the way.”

Mr. Danny Yeung, CEO

Groupon Hong Kong


Winner of the 2012 CRE Awards:
CRM Manager of the Year 2012 (Network Communications)

“We are very pleased and honored that a member of our CITIC Telecom CPC family has won the ‘CRM Manager of the Year’ award again this year. Winning APCSC CRE awards for six consecutive years is a strong recognition of our long term commitment of premier services and our team’s dedication to pursuing performance excellence. As a trusted ICT solution partner in Asia Pacific, CITIC Telecom CPC pledges to deliver innovative solutions and services, as well as enhance staff professionalism in meeting the evolving needs of customers. We will continuously endeavor to improve our service level for exceeding customer’s expectation and excel in the industry as the role model of world-class service excellence.”

Mr. Eddie Ling, General Manager of Customer Services & Support

CITIC Telecom CPC


Winner of the 2012 CRE Awards:
Customer Service Manager of the Year 2012 (Network Communications – Service Center)

“Thank you for Asia Pacific Customer Service Consortium’s long-term dedication in promoting customer relationship excellence. We are greatly honored to receive the prestigious Customer Service Manager of the Year (Service Center) award in the 2012 CRE awards for the first time, which is a strong testament of our commitment to service excellence and outstanding performance of front-line staff. With CEC’s “Customer-Centric, People-Oriented” mission, we proactively understand customers’ needs, offer advanced communications services and continuously improve service quality though innovation. Winning this award is very encouraging to the team and our journey to continuous improvement on service excellence will be ongoing to further strengthen customers’ mindshare.”

Mr. Layton Lok, Chief Operations Officer

China Enterprise Communications Limited


 Winner of the 2012 CRE Awards:
 Customer Service Professional of the Year 2012 (Telecommunications – Contact Center)

“It is our honour to receive the CRE Awards for 10 consecutive years and we are pleased to have one colleague named “Customer Service Professional of the Year (Contact Center – Telecommunications)” and another colleague awarded “Merit - Customer Service Professional of the Year (Contact Center)”. The outstanding achievement recognises our dedicated efforts in customer service. Committed to putting our company slogan “Always More‧Always for You” into practice, we will continue to enhance our customer service quality to meet customers’ needs.”

Mr. David Li, Vice President, Human Resources & Customer Services

New World Telecommunications Limited


Winner of the 2012 CRE Awards:
Customer Service Manager of the Year 2012 (Airlines – Service Center)

Customer Service Team Leader of the Year 2012 (Airlines – Service Center)

“It is of great honor for Hong Kong Airlines to receive two awards in our first participation for the Customer Relationship Excellence Awards held by the Asia Pacific Customer Service Consortium. We are very proud that two of our staff have won the ‘Customer Service Manager of the Year’ Award and the ‘Customer Service Team Leader of the Year’ Award. The awards are great encouragement and recognition for our persistent efforts in delivering ‘people-oriented’ services for customers over the years. At Hong Kong Airlines, we will continue striving for the best on every detail when serving our customers. Moving forward, we are committed in providing the most convenient and comfortable flight experience to our passengers through excellent products and attentive services riding on advanced digital technology, coupled with an expanding route network.”

Mr. Stanley Kan, Director of Service Delivery

Hong Kong Airlines


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