Customer Relationship Excellence Awards 2017
Recognising Organisations and individuals that excel in Customer Service!
   
 


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Winners of the 2011 Customer Relationship Excellence Awards

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Winner of the 2011 CRE Awards:
Customer Relationship Excellence - Outstanding Achievement

Contact Center of the Year 2011 (Insurance - Under - 500 Seats)

Best Use of Technology of the Year 2011 (Insurance)

Innovative Technology of the Year 2011 (Insurance)

“I am extremely delighted to learn that China Pacific Life Insurance Co., Ltd. for the first time has received Customer Relationship Excellence - Outstanding Achievement from APCSC representing the highest honor. Sincerely thank you for the public recognition of our company. CPIC adheres to its mission to ‘be a responsible insurance company’ and its corporate core values of ‘business integrity, prudence and sustainability, pursuit of performance excellence’, develops a customer oriented and continuously improved customer service system. Concurrently we continuously enhance product and service innovation to provide our clients with excellent customer experience with quality, convenience and comfort. The recognition of CRE Outstanding Achievement is both recognition for the performance we have achieved, and also an encouragement for our future endeavors. All of us in CPIC will work harder and devote ourselves with mind and wisdom to create a brighter future for the insurance industry in China. ”

Mr. Xu Jinghui, Chairman, General Manager
China Pacific Life Insurance Co.,

Video Interview: Youtube | Youku
 


Winner of the 2011 CRE Awards:

Corporate Environmental & Social Leadership of the Year 2011 (Property Management)

Customer Relationship Marketing Service of the Year 2011 (Property Management)

“Henderson Land Group Property Management Department – Well Born Real Estate Management and Hang Yick Properties Management had been awarded ‘Customer Loyalty Program of the Year’ and ‘Corporate Health and Safety Achievement of the Year’ in 2010. For the year of 2011, it is our honour to be awarded ‘Customer Relationship Marketing Service of the Year and Corporate Environmental & Social Leadership of the Year’ presented by the APCSC. The achievement has fully manifested our continuous commitment to strive for excellence in premium property management services. It is not only served as a proof of customer’s recognition, but also a great encouragement to motivate us to attain even better performance.’ Well Born has been upholding its management philosophy – ‘Interactive Services for Quality Management’ and steps forward to make commitment to corporate social responsibility. Henderson Land Group Property Management Department has been considering and acting on the customer relationship, social leadership and environmental impacts of our business and contribute to community causes.”

Mr. Suen Kwok Lam, MH, JP, Executive Director

Henderson Land

Video Interview: Youtube | Youku

 


Winner of the 2011 CRE Awards:
Corporate Health & Safety Achievement of the Year 2011 (Property Management)Contact Center of the Year 2011 (Property Management - Under 50 Seats)

 “It is our honour to be the winner with two distinguished trophies titled ‘Corporate Health and Safety Achievement of the Year’ as well as ‘Contact Centre of the Year’ presented by the Asia Pacific Customer Service Consortium this year. Thanks to our staff and the all-round management system, we have been awarded the CRE Awards for eight consecutive years. The awards have fully demonstrated that our comprehensive 24-hour Control Centre is effective in providing ultimate and interactive communication channel to our customers throughout the year. Every property we manage is constantly monitored by the Centre through remote surveillance system with full back-up support in case of emergency. We will continue to ensure a safety and healthy environment to our employees at work which we consider to be paramount importance as a responsible corporation. We will endeavor to pursue service excellence with a mission ‘To Deliver the Most Ideal One Stop Estate and Lifestyle Management Services for Our Customers’ and to put continuous efforts in providing enhanced value-for-money quality services for our residents.”

Mr. Alkin Kwong, Vice Chairman & Chief Executive
Hong Yip


Winner of the 2011 CRE Awards:
Global Support Services of the Year 2011 (Logistics)

Contact Center of the Year 2011 (Logistics - Under 300 Seats)

“We are honored to be recognized by APCSC once again in this year’s CRE Awards as the Contact Center of the Year (under 300 seats) and the Global Support Services of the Year award for Logistics, as well as clinching three individual awards. DHL is proud to claim that we are the world’s leading ‘International Specialist’ in express delivery. We are committed to providing excellent service with our global network comprising over 220 countries and territories and with our strong access to local knowledge and expertise. The recognition we received from APCSC is yet another honor reinforcing our devotion to exceed customers’ expectations. We will continue to lead the industry with award-winning service and ability to deliver comprehensive logistics solutions.”

Mr. Ken Lee, Managing Director
DHL Express Hong Kong


 

 

Winner of the 2010CRE Awards:
Global Support Services of the Year 2011 (Direct Marketing)
Integrated Support Team of the Year 2011 (Direct Marketing)

Best Use of Knowledge Management of the Year 2011 (Direct Marketing)

Merit - Contact Center of the Year 2011

“Winning numerous awards at the prestigious Asia-Pacific CRE CSQS Leadership Summit 2012 in Hong Kong has been a dream come true. We are honoured and privileged to receive the ‘Global Support Services of the Year’, the ‘Contact Centre of the Year’ and the ‘Integrated Support Team of the Year’ plus five Individual Category Awards. Winning these awards speaks volumes for our passion, endurance and hard work as a team. This is a true reflection of partnership and professionalism shown by our Global Support Centre (GSC) employees delivering a proven award-winning service, day after day. Winning these prestigious awards helps us grow as a company, motivating us further to go above and beyond, giving our customers the best they’ve seen so far! On behalf of QNET I would also like to show our appreciation and gratitude for the APCSC for this astounding recognition and for bestowing upon us a real chance to shine. We will continue to drive for excellence in the future.”

Mr. JR Mayer, Managing Director
QNET

Video Interview: Youtube | Youku

 


Winner of the 2011 CRE Awards:
Public Service of the Year 2011 (Public Utility)

“HK Electric is always committed to providing a reliable supply of electricity and excellent customer services to our customers. We are very honored to be selected as ‘Public Service of the Year (Public Utility)’ for four consecutive years. The award recognizes our continual efforts and improvements in customer services over the years. In addition, our team has received a total of eight individual awards. The achievements well demonstrate the dedicated efforts of our frontline team in delivering premier services. All these prestigious accolades provide further impetus for us to work and serve customers better. At HK Electric, we will continue to enhance our services to meet or even to exceed our customers’ expectations.”

 

Mr. S.S. Yuen, Director of Operations

The Hongkong Electric Co., Ltd

Video Interview: Youtube | Youku

 


 Winner of the 2011 CRE Awards:
 Customer Loyalty Program of the Year 2011 (Telecommunications)

“The Company was greatly honored to be the winner of the  ‘Customer Loyalty Program of the Year’ (the  Telecommunication Industry) from the ‘Asia Pacific  Customer Relationship Excellence Awards’ (CRE Awards). Considering the fierce competition in the telecommunication market in Taiwan, the capability to enhance service quality, customer satisfaction and customer loyalty are the keys for  winning in the market. Chunghwa Telecom will, on a continuous basis, adhere to its  management philosophy of honesty and uprightness, and fulfill the business  strategies of sustainability, innovation, broadband, value-adding, integration and  sensitivity. The Company has, in the meantime, paid special attention to achieving  high-quality and customer-oriented services. We are very thankful to the Asia  Pacific Customer Service Consortium for granting us this award in recognition of  our incessant efforts to pursue outstanding customer relationships and excellence in  service. In the future, Chunghwa Telecom will remain devoted to providing world- class, professional, high-quality, and heart-touching services, thereby realizing its  corporate vision of being the most valuable and reliable information,  communication, and telecommunication company.”

Mr. Yi-Chin Chen, CEO of the Department of Customer Service
Chunghwa Telecom Co., Ltd


Winner of the 2011 CRE Awards:
Contact Center of the Year 2011 (Logistics - Under 100 Seats)

Innovative Technology of the Year 2011 (Logistics)

“DHL has been striving to facilitate customers to achieve their success as our own responsibility. We have been continuously providing superior service and heading toward the direction of becoming customers’ first choice. It is a great honor and privilege that DHL’s passion and commitment in customer service are recognized by Asia Pacific Customer Service Consortium in three consecutive years. DHL is particularly proud of winning awards in customer service because we believe it is our key differentiator. We have won 2 company awards, including Contact Center of the Year (Logistics - Under 100 Seats), Innovative Technology of the Year (Logistics) and three other individual awards. DHL has been providing express service in Taiwan market nearly forty years. In the future, DHL will continue to lead the industry and provide quality and innovative services to achieve higher customer satisfaction and exceed our promise to customers.”

Mr. Chee Yaw Chek, General Manager

 DHL Express Taiwan

Video Interview: Youtube | Youku (Contact Center of the Year)

Video Interview: Youtube | Youku (Innovative Technology of the Year)

 


 Winner of the 2011 CRE Awards:
 Contact Center of the Year 2011 (Logistics - Under 200 Seats)

 Best Customer Experience Management of the Year 2011 (Logistics)

“The ‘Best Customer Experience Management of the Year (Logistics)’ and ‘Contact Center of the  Year (Logistics – under 200 seats)’ awards are  true recognitions of our team’s efforts. We  believe the key factor to winning the awards is  the Purple Promise – our commitment to make every FedEx experience outstanding.  The Purple Promise is the foundation of our business and is a part of the DNA of every FedEx employee. Everyday, our committed team of customer  service professionals, like every other FedEx employee in the world, goes above and  beyond their call of duty to create an excellent experience for our customers. We also build relationships with customers by understanding and anticipating their  continuously evolving needs. Over the years, FedEx in Hong Kong has been  enhancing our services and introducing new ones, providing solutions that help  our customers stay competitive. Just over the last year, we have launched a faster  direct service to Europe, earlier package delivery times and extended cut-off times  for outbound shipments. These enhanced services allow our customers to enjoy more flexibility, and greater access to global markets, when shipping with us. We also  upgraded our Hong Kong airport facility to enhance our operational efficiency. We  are grateful for our customers’ support, and will see to it that we continue to be  guided by the Purple Promise.”

 Hong Kong and Macau Mr. Anthony Leung, Managing Director  
FedEx Express  


Winner of the 2011 CRE Awards:
Contact Center of the Year 2011 (Credit Cards - Under 200 Seats)

Outsourcing Team of the Year 2011 (Credit Cards)

“AEON Information Service (Shenzhen) Co., Ltd. is delighted to receive the two awards ‘Contact Center of the Year’ and ‘Outsourcing Team of the Year’ from Asia Pacific Customer Service Consortium. It is our great honor to receive these two awards which had not only marked a milestone of our company but also recognition for our premier services in market sector. Our team will continuous to drive for professional and high standard service in the industry. No doubt the achievement is also a strong motivation for our team to strive for excellence in future. We are looking for other challenge for service quality improvement, grateful to the APCSC for the recognition and thank you to the judging panel for their excellent work.”

Mr. Yasunori Narabayashi, Managing Director
AEON Information Service (Shenzhen) Co., Ltd

Video Interview: Youtube | Youku

 


Winner of the 2011 CRE Awards:
Contact Center of the Year 2011 (Telecommunications - Under 300 Seats)

“one2free always strives to put the customer first, so naturally we are delighted to receive the Contact Center of the Year Award. To have the hard work and dedication of one2free’s customer service staff recognised by the CRE Awards is a great honour and encouragement. It demonstrates that our commitment to customer-focused service is bearing fruit, not only enabling a truly mobile lifestyle for our customers, but ensuring the highest levels of service at the same time. We will continue to offer mobile services that meet the diverse and changing needs of Hong Kong consumers, and to enhance the customer experience.”

Mr. Han Willem Kotterman, Executive Vice President of Customer Service & Operations
CSL Limited

Video Interview: Youtube | Youku

 


Winner of the 2011 CRE Awards:
Contact Center of the Year 2011 (Telecommunications - Under 500 Seats)

Best Use of Technology of the Year 2011 (Telecommunications)

“We are honored and privileged to receive the ‘Customer Relationship Excellence’ Award as Contact Center of the Year 2011 (Below 500 Seats), Best Use of Technology of the Year and Winner CRM Manager of the Year for Telecommunications presented by the Asia Pacific Customer Service Consortium. These achievements appreciating our focus on customer needs, not only continually enhance our services through upgrading more advanced technologies, but also including every aspects in Contact Center: processes and people to deliver service beyond customer’s expectation, in line and toward our vision: ‘Being the Best Indonesian Customer Experience Provider and Customer’s Value Creator, Across Industries and Across Regions, Consistently in Every XL Customer Service Touch Points’. Thank to Asia Pacific Customer Service Consortium for this great recognition.”

Ms. Cut Noosy, General Manager, Customer Service
PT XL Axiata, Tbk. Indonesia

Video Interview: Youtube | Youku

 


 Winner of the 2011 CRE Awards:
 Contact Center of the Year 2011 (Logistics - Above 500 Seats)

“We are honored to win the ‘Contact Center of  the Year’ prize for the third consecutive year as  well as three individual awards of Customer  Relationship Excellent (CRE) Awards 2011. As  the global leader in air express, we’re keen to deliver simplified and high-quality  service and explore way we can do better. We always put customers first, and our  customer-focus motivates the company to achieve continuous improvement. We have  more than 6000 International Specialists who’re professional and dedicated to  achieve our goals. They offer customers quality service in order to win customer trust  and exceed customer expectations. Our recent CRE Awards acknowledges that DHL-Sinotrans’ brand image is one of providing superior service. We will continue this  momentum and focus on our valued customers to provide them with the best possible  service experience available.”

Mr. WU Dongming, Managing Director  
DHL-Sinotrans International Air Courier Ltd

Video Interview: Youtube | Youku

  


 Winner of the 2011 CRE Awards:
 Customer Satisfaction Quality System of the Year 2011 (Property Management)

 Integrated Support Team of the Year 2011 (Property Management)

“Our Company is honored to have received the Customer Relationship Excellence  (CRE) Awards again this year, including ‘Customer Satisfaction Quality System of  the Year’ for Hopewell Centre, and ‘Integrated Support Team of the Year’ for KITEC. The awards and continual customer appreciation reflect the company’s commitment  in the provision of professional property and facility management services. In 2012, our Company has conducted lots of renovation works in Hopewell Centre and KITEC to continuously improve the environment and facilities, and attain the standard of  quality building in Hong Kong. Our Company also values the long term  relationship with our tenants; for instance, we built a communication channel with  our tenants by establishing Elite Club and KITEC Tenant Club. We aim at creating a  harmonic working environment by our premium services. Also, we would like to  express our appreciation to APCSC for the award presentation, and our customers for the valuable feedback and votes. Each support from our customers and voters has been an encouragement to our customer services team.”

Mr. Selleck Chan, General Manager of Property & Facility Management
Hopewell Real Estate Agency Limited


 Winner of the 2011 CRE Awards:
 Corporate Service Team of the Year 2011 (Property Management)

“With the mission of providing customer-oriented premium services, Citybase Property Management Ltd exercises our best endeavour to provide a world-class business and living environment and even to exceed customers’ expectations. It is our honour to be recognized and awarded excellent customer service for 5 consecutive years, while be presented by The Customer Relationship Excellence Awards under the category ‘Corporate Service Team of the Year (Property Management)’ this year. The Center, a Grade A commercial building on the Hong Kong Island managed by Citybase is supported by a comprehensive and professional management team with the superior Corporate Service Team. With the synergy of various professional supports a supreme business environment as well as a harmony relationship with clients is successfully established.”

Mr. H.K. Jim, General Manager
Citybase Property Management Ltd


Winner of the 2011 CRE Awards:
Customer Service Center of the Year 2011 (Property Management)

High Speed Customer Service of the Year 2011 (Property Management)

“Goodwill Management Limited is really honored to receive Customer Relationship Excellence Awards for the second time consecutively since our participation in 2010. Taking this opportunity, may we convey our gratitude to Asia Pacific Customer Service Consortium for their recognition of our management teammate Sunshine City Plaza and AIA Tower for the awards of ‘Customer Service Centre of the Year (Property Management)’ and ‘High Speed Customer Service of the Year (Property Management)’ respectively. As one of the market leaders, we would continue to deliver premier management services for our tenants and shoppers.”

Mr. Patrick Sit, Director
Goodwill Management Limited


 Winner of the 2011 CRE Awards:
 Customer Satisfaction Quality System of the Year 2011 (Public Relations)

“Being recognised for customer relationship excellence under the Customer Satisfaction Quality System of the Year (Public Relations) category for the second year running is truly an honour for Aries Consulting. We take immense pride in ensuring our clients receive excellent service, and believe our ability to craft customised solutions to meet their IR and PR needs have clearly distinguished us from our peers. Having expanded our reach from Singapore, Hong Kong and Taipei to include Beijing since our previous win, I believe we are now better-positioned to provide greater value to our clients given the interconnectedness of the region’s equity markets. Nowadays, we have more than 100 listed clients across the 4 regions. This award is a tribute to the professionalism and capabilities of the entire team at Aries, and will definitely motivate us to continue delivering only the best in-class service to keep our clients satisfied.”

Ms. Kathy Zhang, Founder and Group Managing Director
Financial PR Pte Ltd and Aries Consulting


 Winner of the 2011 CRE Awards:
 Best Customer Experience Management of the Year 2011 (Property Management)

“We are privileged and gratified to win the ‘Best Customer Experience Management of the Year’ Award in the CRE Awards for 5 consecutive years. The commendation is undoubtedly a testament to how our staff have collectively realized our organizational culture, i.e. being committed to the pursuit of excellence. With ever-changing customer expectation, we understand that the need for persistence of the virtues and the need for keeping our mind abreast of the times are equally important. In this respect, we continue to introduce diverse innovative value-added services to our residents with an aim of improving the quality of life and creating a harmonious living environment for them. At the same time, we provide our staff with comprehensive training as well as favourable working conditions so that they can satisfy our valued customers by meeting or even exceeding their expectations with their heartfelt sincerity. We are grateful to the APCSC for this prestige recognition and to our Service Team at Vista Paradiso for their outstanding work.”

Mr. Dicto Leung, General Manager  
Goodwell Property Management Limited  


 Winner of the 2011 CRE Awards:
 High Speed Customer Service of the Year 2011

“We are very delighted to win six honours in the 2011 Customer Relationship Excellence (CRE) Awards. Among the accolades are the grand corporate award in the High Speed Customer Service category, grand individual awards in the Customer Service Manager, Customer Service Team Leader and Customer Service Professional categories, and three individual merit awards. We are committed to providing quality services that meet today's constantly-rising customer expectations and changing market environment. These awards once again recognise the continuous efforts of our team to pursue service excellence in line with the Club's strategy of being a truly customer centric organisation. I should like to take this opportunity to thank the award organiser for providing a professional platform for experience sharing and benchmarking among leaders of the customer service industry.”

Mr. Peter Ng, Head of Telebet Services  
The Hong Kong Jockey Club  


 Winner of the 2011 CRE Awards:
 Best Use of Knowledge Management of the Year 2011 (Property Management)

“We are honored to receive the CRE Awards 2011 under the corporate category of ‘The Best Knowledge Management’. Over the years, we have been focusing on continual improvement to cope with the ever-increasing quality services standards. This award recognizes the effort of our teamwork in successfully using modern information technology associated with Customer Relationship Management to enhance customer service efficiency and eventually achieve Customer Service Excellence. We hereby wish to thank the Chairman of APCSC for his professional guidance given to us.”

Mr. Andreas Chow, General Manager
Hopewell Property Management Co., Ltd.

Video Interview: Youtube | Youku

 

 
 
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