Customer Relationship Excellence Awards 2017
Recognising Organisations and individuals that excel in Customer Service!
   
 


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Winners of the 2010 Customer Relationship Excellence Awards

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Winner of the 2010 CRE Awards:
Customer Relationship Excellence - Outstanding Achievement

Customer Service Center of the Year 2010 (Public Utility)

Contact Center of the Year 2010 (Under 50 Seats)

Public Service of the Year 2010 (Public Utility)

“We are greatly honored to receive the ‘Customer Relationship Excellence - Outstanding Achievement’ Award - the highest achievement of the 2010 CRE Awards; the ‘Contact Center of the Year’, ‘Customer Service Center of the Year’ and ‘Public Service of the Year’ corporate awards; and five other awards in the Individual Category. The awards are great encouragement to us. They recognize our persistent efforts in delivering customer-focused, service-oriented and caring services for our customers over the years. Customer expectation on electricity supply services is ever increasing.  To maintain our leading position, we will continuously improve our operations and provide caring services to our customers with professionalism, courtesy and sincerity.”

Mr. S.S. Yuen, Director of Operations

The Hongkong Electric Co., Ltd.


Winner of the 2010 CRE Awards:
Contact Center of the Year 2010 (Above 1000 Seats)

Best Use of Technology of the Year 2010 (Telecommunications)
Best Customer Experience Management of the Year 2010 (Telecommunications)

High Speed Customer Service of the Year 2010 (Telecommunications)

“We are very honored to receive four corporate CRE Awards, including “Contact Center of the Year”, “Best Customer Experience Management of the Year”, “High Speed Customer Service of the Year” and “Best Use of Technology of the Year”, and three individual awards for “Customer Service Manager of the Year”, “Customer Service Team Leader of the Year” and “Customer Service Professional of the Year”. These awards achieved further manifest our constant efforts to pursue customer service excellence. Over the years we have been adhering to the “Customer-Centric, Service-Oriented” service concept. With continual promotion of corporate culture, innovations and improvements in service and the pursuit of excellent customer service system based on the customer value, we have been maintaining our leading position in communication industry. The   achievements of these awards witness the integration between our excellent customer service quality and the world-class service level. Here we would like to thank Asia Pacific Customer Service Consortium (APCSC) for providing a platform for us to share valuable experiences with organizations from different industries. We also express our heartfelt thanks to the world-class authoritative judging panel for the recognition for our work. This is a great encouragement to motivate us to attain even better performance. We will continue to stick to the “Customer First” service principle, proceed with our pursuit of excellence in customer service and make due contributions to promote the development of the world-class level in customer service.”

Mr. Fan Hu Min, General Manager of Customer Service Center I

China Mobile Shandong (CMSD)


Winner of the 2010 CRE Awards:
High Speed Customer Service of the Year 2010 (Government)

Best Use of Knowledge Management of the Year 2010 (Government)

Contact Center of the Year 2010 (Under 100 Seats)

 “On behalf of the Taipei City Government, I would like to express my utmost appreciation to the Asia Pacific Customer Service Consortium (APCSC) for awarding the 1999 Citizen Hotline in recognition of our effort in achieving customer relationship excellence. I would also like to thank the Taipei City Government employees and private sector partners of the 1999 Citizen Hotline. Without their devotion and contribution, we could not have won this award. We believe that there is no perfection in public service. For the welfare of all residents in Taipei, the improvement of our service will keep going on.”

Dr. Kuo-yen Wei, Chairperson, Research, Development and Evaluation Committee

Taipei City Government


Winner of the 2010 CRE Awards:
Corporate Environmental & Social Leadership of the Year 2010 (Property Management)

High Speed Customer Service of the Year 2010 (Property Management)

Merit - Integrated Support Team of the Year 2010

Goodwill Management Limited, a section of Portfolio Leasing Department, is honored to receive the prestigious Customer Relationship Excellence Awards under the corporate category of Corporate Environmental & Social Leadership of the Year (Property Management), High Speed Customer Service of the Year (Property Management) and Integrated Support Team of the Year (Merit). The awards represent recognition of our effort in delivering premium service and maintaining good rapport with our customers as well as a drive for our staff to further render up-market service. Since continuous improvement is one of the keys to success, Goodwill Management Limited shall keep on providing quality property management services with a view to becoming the role-model in the market.”

Mr. Patrick Sit, General Manager of Portfolio Leasing Department, Henderson Land Group, and

Director of Goodwill Management Limited


Winner of the 2010CRE Awards:
Best Use of Knowledge Management of the Year 2010 (Telecommunications)
Customer Satisfaction Quality System of the Year 2010 (Telecommunications)

Since Chunghwa Telecom participated and was honored with four categories of awards, including “Contact Center of the Year” in the “Customer Relationship Excellence Awards” organized by the Asia Pacific Customer Service Consortium last year, it has been further awarded with the two honors of “Customer Satisfaction Quality System of the Year” and “Best Use of Knowledge Management of the Year” in 2010, which demonstrates our company’s constant endeavors and determination towards enhancing service quality and offering stable quality services. Chunghwa Telecom has always strived towards the managing principles of “Dedication in the Telecom Industry, Emphasizing Professionalism, Enhancing Efficiency and Inspiring Service”. As for customer service, it has emphasized the commitments of “3Q: Quality, Quickly and Emotional Quotient”, so as to advance towards the goal of becoming a world-class contact center with best-in-class customer service. I would like to hereby thank the Asia Pacific Customer Service Consortium for its contribution towards the long-term promotion of the value of CSQS (Customer Service Quality Standard), and hope that we will be able to continue to enhance our customer service quality through this learning and sharing platform, so as to develop more outstanding customer relationships, and advance towards the vision of becoming the “most valuable and most reliable information, communication and telecommunication company.

Mr. Yi-Ching Chen, CEO of the Department of Customer Service

Chunghwa Telecom Co., Ltd.

 

Winner of the 2010 CRE Awards:
Customer Loyalty Program of the Year 2010 (Property Management)
Corporate Health and Safety Achievement of the Year 2010 (Property Management)

“Henderson Land Group Property Management Department – Well Born Real Estate Management and Hang Yick Properties Management are honoured to be awarded ‘Customer Loyalty Program of the Year’ and ‘Corporate Health and Safety Achievement of the Year’ presented by the Asia Pacific Customer Service Consortium. The achievement has fully manifested our continuous commitment to strive for excellence in premium property management services. It is not only served as a proof of customer’s recognition, but also a great encouragement to motivate us to attain even better performance.”

 

Mr. Suen Kwok Lam, MH, Managing Director

Henderson Land Group


Winner of the 2010 CRE Awards:
Customer Service Center of the Year 2010

“I am glad to hear that Fujian Branch receives CRE Awards of the year 2011. I’m grateful for the recognition of our efforts on customer service by APCSC.  Branches of CPIC LIFE have received the awards five consecutive times. It is an encouragement for our service team as well as service quality. CPIC LIFE has been firmly regarding Customer-Demand-Centric as the strategic target, and adhering to People-Oriented & Customer-Prioritized business philosophy. “We make commitment by heart and are responsible with love”. The continuous growth of our company will be promoted and realized by our pragmatic endeavor and unremitting efforts.”

Mr. Xu Jinghui, Managing Director, General Manager

China Pacific Life Insurance Co., Ltd.


Winner of the 2010 CRE Awards:
Customer Service Center of the Year 2010 (Logistics)

Best Use of Technology of the Year 2010 (Logistics)

“DHL Express Taiwan is very honored to receive five 2010 Asia Pacific Customer Relationship Excellence Awards including 2 corporate awards and 3 individual awards. The corporate award received on Customer Service Center of the Year is a testament to DHL's commitment to service excellence.  Three individual awards also demonstrate our superior and professional customer service through a large investment in staff training and development. Winning the Best Use of Technology of the Year particularly recognizes DHL's effort in deploying technologies to enhance service quality.  Our core value is to deliver excellence and simplify our customers’ supply chains. DHL has been providing market leading express services in Taiwan over 38 years and will endeavor to help customers to be successful.”

Mr. Chee Yaw Chek, General Manager

 DHL Express Taiwan


Winner of the 2010 CRE Awards:
Field Support Team of the Year 2010 (Property Management)

Integrated Support Team of the Year 2010 (Property Management)

We are honored to receive the Customer Relationship Excellence (CRE) Awards, including Integrated Support Team of the Year for Hopewell Centre, and Field Support Team of the Year for Broadwood Twelve.  The recognition of these Awards, together with the nearly 100% compliance of our Service Pledges and ongoing customer appreciation, reflect our commitment to providing quality and professional property and facility management services. With senior management’s strong support and the dedication of our customer service teams of Hopewell Centre and Broadwood Twelve, we will continue to enhance management efficiency and our services.  We would also like to express our appreciation to the Asia Pacific Customer Service Consortium for presenting these Awards to us, as well as all of our customers who have given us valuable feedback in the past year and voted for us. Customer support has been most encouraging to our teams of customer relations professionals.”

Ms. Shirley Tang, General Manager of Property & Facility Management

Hopewell Real Estate Agency Ltd.


Winner of the 2010 CRE Awards:
Consumer Relationship Marketing Service of the Year 2010 (Property Management)

Customer Satisfaction Quality System of the Year 2010 (Property Management)

“Hong Yip Service Co Ltd and its associate property management company Royal Elite Service Co Ltd achieved Consumer Relationship Marketing Service of the Year and Customer Satisfaction Quality System of the Year respectively. It is our great honor to receive the Customer Relationship Excellence Award for seven consecutive years from the APCSC. The CRE award is proof of our determination on corporate mission “To deliver premier service with ultimate courtesy, managing every property to the highest standard of quality”. Employees are our most valued asset. We will continue to place significant emphasis on staff training and personal development through multi-disciplinary trainings, excellent career prospects and remunerations to excel our team’s professional standards with a view to delivering eminent service to our customers.”

Mr. Alkin Kwong, Vice Chairman & Chief Executive

Hong Yip Holdings Limited


Winner of the 2010 CRE Awards:
Customer Satisfaction Quality System of the Year 2010 (Public Transport)

We are delighted to receive the CRE Award for the corporate category 'Customer Satisfaction Quality System of the Year (Public Transport)'.  This Award recognises the accomplishments, effort and dedication of MTR staff at all levels, in particular our colleagues on the frontline, in providing excellent service.  Leveraging on our 'Voice of the Customer' initiative, we are focused on enhancing the customer experience through translating the feedback we receive from customers into action with visible results.  'Excellent Service' is a core value of the MTR Corporation and everyone in the company is focused on providing safe, efficient and caring service valued by customers.”

Dr. Jacob Kam, Operations Director

MTR Corporation


Winner of the 2010 CRE Awards:
Contact Center of the Year 2010 (Under 1000 Seats)

“It’s our honor to receive ‘Contact Center of the Year’ and the other three of individual awards for the second consecutive year. This is a tremendous encouragement and recognition of our dedicated efforts in providing high-quality service through upgrading more advanced technologies, successful Customer Voice Re-focus program and providing more customized service solutions in the past year. At DHL-Sinotrans, we view customer service as a key differentiator and has invested in each customer touch point. The awards will motivate us to offer best-of-class service and become our customers’ First Choice.”

Mr. Wu Dong Ming, Managing Director

DHL-Sinotrans


Winner of the 2010 CRE Awards:
Best Use of Knowledge Management of the Year 2010 (Property Management)

Merit – Customer Service Center of the Year 2010

“As a new entrant to the Customer Relationship Excellence Awards, it is our honour to be awarded “Best use of Knowledge Management of the Year (Property Management)” and “Customer Service Centre of the Year-Merit”.  These awards are encouraging recognitions of our commitment in delivering excellent service to our customers through our professional customer service team and the development of our knowledge management system.  Going forward, we pledge to continue to deliver excellent property management in our private housing estate retail portfolio, and to harmonize with the neighbourhood community, making our malls feel like their home.”

Ms Justina Chiu, Deputy CEO

Fortune REIT


Winner of the 2010 CRE Awards:
Contact Center of the Year 2010 (Under 200 Seats)

“As the world’s leading logistics and express company, DHL is always committed to be our customers’ First Choice by offering them excellent customer service. We are honored to be recognized by APCSC in this year’s CRE Awards as the Contact Center of the Year (under 200 seats), and at the same time clinching three individual awards. DHL is proud to claim that we are the “International Specialist” who is determined to facilitate our customers’ businesses with our international network that comprised of over 220 countries and territories, as well as strong access to local knowledge. And of course our success would have been impossible without the dedication of our staff that is the key to our award-winning service. We will strive to achieve even greater targets, and will undoubtedly continue leading the industry in the future.”

Mr. Ken Lee, Managing Director

DHL Express Hong Kong


Winner of the 2010 CRE Awards:
Best Customer Experience Management of the Year 2010 (Retail)

“Being the first Beauty and Cosmetics company to be awarded for “Best Customer Experience of the Year (Retail)”and “CRM Manager of the Year (Retail)”, we are honored to transform this as a motivation to pursuit sustainable premium customer service. To achieve this, we will continue to conduct comprehensive training classes and performance management. As a leading company in Cosmetics industry, we strive for long term commitment and persistent improvement to ensure CSQS to maintain high professionalism.”

Dr. Wilson Ip, Chairman

Bonjour Cosmetic Wholesale Centre Ltd.


Winner of the 2010 CRE Awards:
People Development Program of the Year 2010 (Property Management)

“With the mission of providing customer-oriented quality services, Citybase Property Management Ltd exercises our best endeavour to provide a world-class business and living environment and even to exceed customers’ expectations at all times.  It is our honour to be recognized and awarded excellent customer service for 4 consecutive years, while be presented by Customer Relationship Excellence Award under the category “People Development Program of the Year (Property Management)” by APCSC. The Center, a Grade A commercial building on the Hong Kong Island managed by Citybase is supported by a comprehensive and professional management team with the superior People Development Program. With the synergy of various professional supports such as maintenance, cleaning, security and landscaping, a supreme business environment as well as a harmony relationship with clients is successfully established.”

Mr. H.K. Jim, General Manager
Citybase Property Management Ltd.


Winner of the 2010 CRE Awards:
Corporate Service Team of the Year 2010 (Property Management)

“It is our great honor to receive the Corporate Service Team of the Year 2010 (Property Management), in particular, this is the first time Prosperity REIT registers in the campaign.  The award is an encouraging recognition of our relentless effort not only to provide the high quality of services our customers expect from us, but also to surpass their expectation with extra care and dedication. This extra mile is worthwhile as a strong relationship is notably built between our customers and our working team. This personal touch and cohesion make our properties a desirable place to do business and work in.  The achievement of this award is also a strong motivation for us to continue to strive for excellence in future.”

Ms. Mavis Wong, Acting CEO

Prosperity REIT


Winner of the 2010 CRE Awards:
Customer Satisfaction Quality System of the Year 2010 (Public Relations)

“Aries Consulting is very honored to receive the Customer Relationship Excellence Award 2010 - Customer Satisfaction Quality System of the Year (Public Relations). The award reflects our continuous dedicated efforts to provide customized Investor Relations and Public Relations services to our clients. And it comes at a time as we celebrated our 10th year anniversary. Currently, we are one of the largest Investor Relations agencies in Asia with approximately 70 clients listed in three key equity markets - Hong Kong, Singapore and Taipei. We have a team of more than 30 professionals from all walks of ethnic origins and backgrounds to provide professional and quality investor relations services to our clients. This award gives us more confidence and commitments to fulfill our vision for next decade -- To build a No.1 Asian Brand in equity consulting and marketing communications!”

Ms. Kathy Zhang, Founder and Group Managing Director

Financial PR Pte Ltd and Aries Consulting Ltd


Winner of the 2010 CRE Awards:
Outsourcing Team of the Year 2010 (Contact Center)

“It is with great honor that we, Make The Right Call, has been awarded the Customer Relationship Excellence (CRE) Award for the Outsourcing Team of the Year (Contact Center) category by Asia Pacific Customer Service Consortium. It is no secret that our presence in Hong Kong is fairly new and to be awarded this prestigious status after what is only our first attempt as an entrant, not only strengthens our motivation but also cements our vision that what was once an objective is now a significant milestone. This award is the culmination of everything we have accomplished together as a team. It is without a doubt that after today, the challenge bar will be raised to a new level and we will look at it as a new objective. One that we envision to turn into another milestone. To APCSC, we thank you for taking the lead in establishing best practices in the Service industry. We look forward to working together with you and the others in constantly providing revolutionary solutions. Thank you.”

Ms. Gina Wong, Chief Executive Officer

Make The Right Call


Winner of the 2010 CRE Awards:
Outsourcing Team of the Year 2010 (Property Management)

“It is the first time that we join the Customer Relationship Excellence Awards and we are honoured to receive the CRE Awards 2011 under the corporate category of ‘Outsourcing Team of the Year (Property Management)’. As property management involves a wide range of services, it is no doubt that our success is not just contributed by any single individual. With the joint efforts of management and all staff members, we endeavour to impress our customers by providing quality customer services. This award not only serves as recognition of the contribution by everyone in our team but also a great motivation for us to continue our efforts in service enhancement.”

Mr. S. T. Chow, General Manager

Hopewell Property Management Co., Ltd.


Winner of the 2010 CRE Awards:
Best Customer Experience Management of the Year 2010 (Property Management)

“We are privileged and gratified to win the “Best Customer Experience Management of the Year” Award in the CRE Awards for the 4th consecutive year. The commendation is undoubtedly a testament to how our staff have collectively realized our organizational culture, i.e. being committed to the pursuit of excellence. With ever-changing customer expectation, we understand that the need for persistence of the virtues and the need for keeping our mind abreast of the times are equally important. At the same time we provide our staff with comprehensive training as well as favourable working conditions so that they can satisfy our valued customers by meeting or even exceeding their expectations with their heartfelt sincerity. We are grateful to the APCSC for this prestige recognition and to our Service Team at The Portofino for their outstanding work!”

Mr. Dicto Leung, General Manager
Goodwell Property Management Limited


Winner of the 2010 CRE Awards:
Customer Service Center of the Year 2010 (Telecommunications)

I’m very happy to receive the 2011 Asia-pacific Outstanding Customer Relations Service Award. Zhejiang 10000 Taizhou Region Center adhering to the "pursuit of high quality services, create harmonious team" vision, the ” bridge communication with heart” team mission, encouraging staff to form " listen with heart, speak with the attitude, infection with happy, create with wisdom " values, implementing “standardization of operations, institutional management”, providing quality customer service in the same time always been committed to enhancing the end-user satisfaction, to create "high efficiency, high capacity, high standards" happy team. The award is recognition of our long-term efforts, but also to certainty of service capability and level to the whole team, we feel honored! The future, we will be "Customer Relationship Excellence Award" comprehensive customer relationship management standards to promote a deeper, broader and better customer service.”

Mr. Liu Jian, Operations Center Manager

China Telecom Zhejiang Branch 10000

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