Customer Relationship Excellence Awards 2017
Recognising Organisations and individuals that excel in Customer Service!
   
 


About the CRE Awards
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Quality Standard (CSQS)
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Announcements

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announcements2009_frame.htm


2009 Awards Winners Group Photo


Ms. Ka Shi Lau, Chief Executive of
Bank Consortium Trust Company Limited received the CEO of the Year from Mr. Jason Chu, Chairman of APCSC


2009 The CEO of the Year Winner Statement:

The recipient of this year’s CEO of the Year 2009, , said, “At BCT, we live by our motto of commitment, expertise and professionalism (Committed 專注.Expert 專才.Pro 專業) because it is our mission to protect, manage and safekeep members’ pension assets which we achieve through sound corporate governance, an effective compliance framework and robust internal controls, in addition to integrated risk management.  In building a customer-centric, solution driven servicing culture, we care for and motivate our colleagues to share the vision and work towards a common goal: to be the Provider of Choice in the pension and trust industry.  Our team strives for product innovation and service excellence in realising our vision.  Extending our service scope beyond BCT to serve third agers, we launched BCT Third Age Academy in 2009 to promote lifelong learning and raise public awareness of retirement planning.  Every step we take is an imprint for the future and we hope the standards BCT sets will bring about positive change for the community.”

Ms. Ka Shi Lau, Managing Director & CEO

Bank Consortium Trust Company Limited

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