Customer Relationship Excellence Awards

 

International Customer Relationship Excellence Awards and

China Customer Relationship Excellence Awards

are Now Open to Nomination and Application! (NEW!)

REGISTRATION / NOMINATION

For more information, please refer to

International CRE Awards website

China CRE Awards website

China Sourcing Summit Press Release

 

International CRE Awards Dinner Ceremony Highlight

 

2016 CRE Awards Winners Corporate & Individual Photo

Hong Kong, China – June 16th , 2017 – At the 2017 International CRE Awards Dinner Ceremony, Asia Pacific Customer Service Consortium (APCSC) has announced the list of Winners for the 2016 Customer Relationship Excellence Awards (CRE Awards)They are selected through a comprehensive balanced score card of self assessment benchmarking, business case presentations, mystery calls, CSQS site assessment by the judging panel based on the Customer Service Quality Standard (CSQS),  public webvoting and a final round of judging by a panel of customer relationship excellence experts.

Check out the Highlight Video on YouTube / Youku    Click here for Press Release: English/中 文

 

The Most Important Asia Pacific Award of its Kind 2016 Winner's list
The goal of the CRE Awards is to promote service quality and customer relationship excellence in international cities across Asia Pacific and to recognize companies, business units, teams, and individuals that have contributed to the success of both their customers and the organizations that they serve.

The CRE Awards 2017 Welcome Pack will be downloaded from the following link:

CRE Awards 2017 Welcome Pack

 

REGISTRATION / NOMINATION

 

The CRE Awards Supplement:

18 July 2017 The Standard (2017 International CRE Awards Supplement (6 Pages), & Pre-event)

14 August 2017 SingTao Daily (2017 International CRE Awards Supplement (10 Pages), APCSC 20th Anniversary Congratulations & Pre-event 1, 2, 3, 4)

All Newspaper and Supplements

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Key to Achieve Customer Relationship Excellence -

China Telecom Global Limited
 

In this knowledge email, we would like to share how China Telecom Global Limited, the winner of 2015 Customer Relationship Excellence Awards in the category of "Global Support Services of the Year (Telecommunications)", achieves Customer Relationship Excellence (CRE) Awards.

  • Customer First, Service Foremost

  • Formulating Performance System to Strengthen People Development

  • Conducting Customer Satisfaction Surveys Regularly to Build Up a Long-term Relationship and Increase the Loyalty of Customers

  • Develop "QOS monitoring system"

  • Focus on the service case study to identify service problem and to propose solution for improvement

  • Establish the Proactive Customer Service System to identify and resolve issues before they become problems

  • Conduct services enhancement project for different working units to promote effective and constructive service improvements

         Read More

China Telecom Global Limited received the trophies and certificates of 2015
 "Global Support Services of the Year (Telecommunications)"

ENG / 中文

Customer Service Quality Standard (CSQS)

The Customer Service Quality Standard (CSQS) has been developed in conjunction with the Asia Pacific Customer Service Consortium and research members from The University of Hong Kong, lead by Professor George Huang to assess the overall service quality, best practice compliance and performance of the customer service operation as well as the entire service organization. It is the most comprehensive certification dedicated to a robust customer centric world class service framework awarded to organizations that excel in customer relationship excellence.

 

Henderson Land Group, Hang Lung Properties, Celki VitalAire, and Nexusguard
Honored with CSQS Certification Distinction from APCSC

 

Senior Executives from Henderson Land Group, Hang  Lung Properties, Celki VitalAire and Nexusguard received CSQS Certificate and Trophy from Mr. Jason Chu, Chairman of APCSC

Hong Kong, China – June 16, 2017 -- The Asia Pacific Customer Service Consortium (APCSC) presents the Customer Service Quality Standard (CSQS) site certificate to Henderson Land Group Property Management Department (Hang Yick, Well Born and H-Privilege), Hang Lung Properties Limited, Celki VitalAire, and Nexusguard in recognition of their achievements and high level of compliance to CSQS in 2017. Customers of the properties, property management, internet security service, ICT sectors will experience higher quality and professional customer service standard.

Press Release: ENG/中文

People Site Certification

The People Site Certification (PSC) is awarded to organizations that have over ninety percent of their Customer Service and Contact Center staff certified under APCSC’s Global Certification program, which includes Certified Contact Center / Customer Service Center Manager (CCCM)/(CSCM), Certified Contact Center Supervisor (CCCS) and Certified Contact Center Professional (CCCP) and others.

 

 

Press Release:

Celki VitalAire receive the People Site Certification award

Mead Johnson Nutrition (Hong Kong) Ltd receive the People Site Certification award

Quality HealthCare Medical Services Ltd receive the People Site Certification award

Market Leaders Awarded with People Site Certification from APCSC

Delegates from Celki VitalAire, Mead Johnson  and Quality HealthCare Medical Services Ltd., received People Site Certificate and Trophy from Mr. Jason Chu, Chairman of APCSC

 

Hong Kong, China, 15 June 2017 – Three leading companies have been awarded the People Site Certification (PSC) from Asia Pacific Customer Service Consortium (APCSC), in recognition of their people development and commitment in providing world-class professional services covering Hong Kong, Asia Pacific markets.

 

Press Release: ENG/中文

Global Certification Program

CCSM Class Photo on Oct 25-28  2011

Our Global Certification has been adopted by leading corporations throughout the regions. Our certification enables organizations to build World-Class Customer Service Standards. The certifications are recognized in the region and are endorsed by local universities as well as international bodies.

 

Selected courses provided by Hong Kong Customer Service Consortium are registered as reimbursable programs under the Continuing Education Fund (CEF):

Certificate in Customer Service Management (CCSM)

Certificate in Service Excellence Leadership (CSEL)

Certificate in Professional Customer Service (CPCS)

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APCSC & HKCSC Present the Expo Innovation Awards at the 6th HK International CRE & Innovation Expo

Ms. Veronique Liu, Operation Director of Teleperformance China received The Expo Innovation Awards Certificate and Trophy from Mr. Jason Chu, Chairman of APCSC

Hong Kong, China – The 6th Hong Kong International Customer Relationship Excellence (CRE) & Innovation Expo focused on the theme of Digital, Social, Mobile, Big Data & Cloud; CRM, contact center, BPO, eCom & Security. International keynote speakers addressed the expo theme with their enterprise innovation case studies to contribute to the frontier of the digital, mobile, Internet Plus economy.

Press Release: ENG/中文

Customer Loyalty Award Forum 2017

Hong Kong, China – March 2-3, 2017 -- The Asia Pacific Customer Service Consortium (APCSC) organized The 15th International Customer Loyalty Award Forum (the Forum) for Asia Pacific business communities, member companies with a two-day program consisted of the Business Case Presentations from the International Customer Relationship Excellence Awards (CRE Awards) participants co-organized by The Open University of Hong Kong (OUHK) and China Telecom Global Limited. The presentations are part of the CRE Awards assessment process.

Customer Loyalty Award Forum 2016 Photo Gallery                  Press Release ENG/中文

Reinventing Loyalty and Retention Workshop

Photos of participants of Reinventing Loyalty and Retention Workshop

APCSC has conducted a Reinventing Loyalty and Retention Workshop in Kula Lumper in April. Leading companies from different industries in Malaysia, e.g. POS Malaysia, Plus Expressways Berhad, Esso Malaysia, AmAssurance Berhad, AmBank (M) Berhad, Proton Edar Sdn Bhd, Boustead Petroleum, Maybank and etc., have attended the informative workshop.

 

On Site Training in Malaysia

CCSA and CCCM On Site Training in Malaysia

APCSC has conducted a CCSA and CCCM On Site Training in Malaysia in February. Some well-know universities in Malaysia, e.g. INTI University College, APIIT/UCTI,Malaysian Maritime Academy Sdn Bhd, HELP University College, International College of Music, TAFE College, HELP University College, HELP International College of technology, KBU International College, International Medical University, KDU College have attended the on site training.

Customer Care Excellence Best Practices Study Mission

Hong Kong, 23-24 January 2014 – organized by the Asia Pacific Customer Service Consortium (APCSC) in Hong Kong, the Customer Care Excellence Best Practices Study Tour (the Study Tour) delegates visited several Customer Relationship Excellence Awards (CRE Awards) winners, the leading companies in Hong Kong. The purpose of this study tour is to examine, study and exchange information of support/service related subjects between Asian excellent support centers and Abu Dhabi Department of Transport (DoT). Press Release: ENG

Membership

APCSC has members serving different client segments, and delivering services in different formats and settings. Because of this diversity, participants will be stimulated and inspired to revolutionize their services. Companies can learn from one another.
The objective is to find solutions that member companies can adapt for use in their own business contexts, so that together we may:
• Learn faster from the best practices of other companies across industry, and
• Pool resources to innovate where no one has yet found an acceptable solution.

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BIC CRM Benchmarking

APCSC Presents DBS Bank (Taiwan) with the Best-in-Class Certification

Ms. Amy Lee, Vice President, Customer Care, from DBS Bank Taiwan, received Best-in-Class  Certification from Mr. Jason Chu, Chairman of APCSC

Hong Kong, China – June 13, 2012 The Asia Pacific Customer Service Consortium (APCSC) presents the Best-in-Class Certification during the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Leadership Summit to DBS Bank (Taiwan) Ltd. DBS Bank (Taiwan) Ltd has performed well in the Best-in-Class CRM Contact Center Benchmarking Program, which is organized by APCSC annually, and receives the Best-in-Class Certification in the area of Integrated Financial Service Management. Press Release: ENG/中文

Asia Pacific Customer Service Contact Center (CSCC) Salary & HR Policy & Retention Survey

Asia Pacific Customer Service Consortium (APCSC) organizes this Compensation & Retention Strategy Benchmarking Program to provide human resources intelligence for contact centers in the region. The objective is to reduce staff turnover rate and to elevate the customer service quality and productivity in the region. Market data and analysis on the benchmark data are prerequisites for a competitive compensation policy that can effectively reduce staff turnover.

Reference Date: 1 Jan & 1 July Fee: HKD25,000 or

Reference Date: 1 Jan Fee: HKD15,000 The Information can be downloaded from here

Education Partners

CCSA TRAINING

Instructor

Mr. Jason Chu

Chairman of APCSC &

CRE Awards Panel of Judge

Schedule

Hong Kong (English) December 18 - 19
Shanghai (Mandarin) January 8 - 9
Taipei (Mandarin) January 24 - 25

APCSC is pleased to announce this Certified Customer Service Analyst & Auditor training. The CCSA program is recognized by the International Council of Customer Service Organizations (ICCSO) and the Customer Service Institute of Australia (CSIA). This two-day course will cover advanced analytical techniques used in the customer service centers, data interpretation and how to take action based on this analysis. The course will also take you through a real life case study of the benchmarking of customer service centers in Hong Kong, Taiwan, Singapore and Malaysia.
Participants will learn techniques on data preparation and presentation to management for extensive customer service performance reporting. Participants will also equip themselves with a comprehensive understanding of auditing techniques used in customer service centers and to ensure Customer Service Quality Standards are implemented and followed. In addition, participants will have a greater understanding of the need to perform periodic audits and how to measure success. The latest launched Customer Service Quality Standard version 14.0 will be used in these CCSA training.

 

To view the brochure and registration form, please click HERE

To view other internationally recognized certificate courses and training schedules, please click HERE.

 

Alternatively, you can register online at HERE. Register 3 or more delegates to take advantage of our Premier Plus savings of 10% per delegate.

Eventbrite - Certificate in Customer Service Management Training

CCSM training

Instructor

Mr. Jason Chu

Chairman of APCSC &

CRE Awards Panel of Judge

Schedule

Hong Kong (English) December 18 - 21
Shanghai (Mandarin) January 8 - 11
Taipei (Mandarin)  January 22 - 25

APCSC is pleased to announce this Certificate in Customer Service Management training. The CCSM program is recognized by the HKSAR Government under the Continue Education Fund (CEF) program, International Council of Customer Service Organizations (ICCSO) and the Customer Service Institute of Australia (CSIA). This four-day course covers advanced topics in Customer Service Management and Customer Service Quality Standard (CSQS) that enable the participants to increase their awareness and knowledge of the latest development of Customer Service in terms of technology and management best practices. The course is like an intensive mini MBA course aiming to prepare supervisors and managers to become a world class manager with customer relationship excellence disciplines and mindset. Many companies in Asia Pacific have benefited in their people development through this course already. The latest launched Customer Service Quality Standard version 14.0 will be used in these CCSM training.

 

To view the brochure and registration form, please click HERE

To view other internationally recognized certificate courses and training schedules, please click HERE.

 

Alternatively, you can register online at HERE. Register 3 or more delegates to take advantage of our Premier Plus savings of 10% per delegate.

Eventbrite - Certificate in Customer Service Management Training
Customer Testimonials

Many leading organisations throughout Asia Pacific are familiar with APCSC's high quality Certification courses. The next sessions are detailed below. Join us for a World-Class experience and start improving your service quality.

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 CRE & CSQS ROUNDTABLE

Tianjin November 14, 2017

Co-Organizer: State Grid Corporation of China

Theme: Big Data Innovate Customer Experience, Discover Future Customer Loyalty CRE Index

Jason Chu

Chairman

APCSC

Elizabeth Lee

founder

UFU Bang

Mike Mi
Secretariat
CCIIP

 

Jie Baichen

Associate Prof.

Tianjin University

 

Liu Yan Jun
Vice President
ACCB

Xiaofang Dong

GM

Shenzhou Haotian

Amy Zhao
GM, CS Center
RKYLIN Group

 

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Big Data Innovate Customer Experience, Discover Future Customer Loyalty CRE Index

Ms. Elizabeth Lee, Founder, UFU Bang

Topic: Invisible Service and 5 Star Service

Mr. Xiaocheng Zhu, Assistant Dean, Customer Service, State Grid Corporation of China

Mr. Mike Mi, Secretariat, Internet Customer Center Professional Committee, China Council for International Investment Promotion

Mr. Jie Baichen, Associate Prof., Tianjin University

Mr.Yanjun Liu, Vice President, Academy of Contact Center and BPO

Ms. Xiaofang Dong, General Manager, Tianjin Shenzhou Haotian Technology Co. Ltd.

Ms. Amy Zhao, General Manager, Customer Service Center, Rkylin Group

Other Speakers and Panelists will be confirmed soon

Fee:

FREE of Charge with online registration, or RMB$200 non-member at the door

Eventbrite - Certificate in Customer Service Management Training
Organizer: Asia Pacific Customer Service Consortium

Time: 13:00pm - 17:00pm

Venue: 天津市东丽区丽湖环路

 

Shanghai November 16, 2017

Co-Organizer: Hang Lung Properties

Theme: Big Data Transform O2O Retail Shopping Experience Innovation

Jason Chu

Chairman

APCSC

Ray Leung

Service Quality Deputy GM

Hang Lung Properties

Janet Poon

GM, HR

Hang Lung Properties

 

Andy Luk

Former COO

AXA Assistance

 

Yin Zili

General Manager  of Administration

CPIC

Apple Liu

Founder&CEO

First Human Resource

Yang Xiaojuan

Deputy GM

Jiangsu Cheng Zhong

Garden

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Big Data Transform O2O Retail Shopping Experience Innovation

Mr. Ray Leung, Deputy General Manager - Service Quality, Hang Lung Properties Limited

Topic: From Great Service to Great Experience

Ms. Janet Poon, General Manager - Human resources, Hang Lung Properties Limited

Mr.Andy Luk,Former COO,AXA Asistance

Mr. Yin Zili, General Manager of Administration, China Pacific Life Insurance Co., Ltd.

Mr. Han Jun, CEO, Shanghai Odianyun Information Technology Co., Ltd

Mrs. Apple Liu, Founder & CEO, First Human Resources

Mrs. Yang Xiaojuan, Deputy GM , Jiangsu Cheng Zhong Garden Co., Ltd.
Other Speakers and Panelists will be confirmed soon

Fee:

FREE of Charge with online registration, or RMB$200 non-member at the door

Eventbrite - Certificate in Customer Service Management Training
Organizer: Asia Pacific Customer Service Consortium

Time: 2:00pm - 5:00pm

Venue: 上海市静安区南京西路1266号恒隆广场1号办公楼65楼商务中心

 

Guangzhou November 28, 2017

Co-Organizer: DYX Group

Theme: Big Data Innovate Customer Experience, Discover Future Customer Loyalty CRE Index

Jason Chu

Chairman

APCSC

Samuel Chan

Director of

Customer Care

DYX Group

Kit Xian

Manager,

Customer Servie Center

DYX Group

Alex Lee

Deputy GM

Anlai Communications Group

Zhenlin Li

GM,

China Telecom 21CN

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Big Data Innovate Customer Experience, Discover Future Customer Loyalty CRE Index

Mr. Samuel Chan, Director of Customer Care, DYX Group

Mr. Kit Xian, Manager of Customer Service Center, DYX Group

Mr. Alex Lee, Deputy GM, Anlai Communications Group

Mr. Eric Liang, Vice Director, China Training Institute of Property and Asset Management

Mr. Zhenlin Li, General Manager, Enterprise Department, China Telecom 21CN

Other Speakers and Panelists will be confirmed soon

Fee:

FREE of Charge with online registration, or RMB$200 non-member at the door

Eventbrite - Certificate in Customer Service Management Training
Organizer: Asia Pacific Customer Service Consortium

Time: 14:00pm - 17:00pm

Venue: 广州市越秀区德政北路538号达信大厦13楼

 

Hong Kong December 7, 2017

Co-Organizer: Hang Lung Properties Limited

Theme: Big Data Transform O2O Retail Shopping Experience Innovation

Jason Chu

Chairman

APCSC

Ray Leung

Service Quality

Deputy GM

Hang Lung Properties

Janet Poon

GM, HR

Hang Lung Properties

Alex Pang
Director, eCommerce
FWD Life Insurance

Philip Chan

Director and General Manager

Canon Hongkong

Bonnie Chow

Former Head of Marketing

City Super

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Big Data Transform O2O Retail Shopping Experience Innovation

Mr. Ray Leung, Deputy General Manager - Service Quality, Hang Lung Properties Limited

Topic: From Great Service to Great Experience

Ms. Janet Poon, General Manager - Human resources, Hang Lung Properties Limited

Mr. Alex Pang, Director, eCommerce, FWD Life Insurance Company (Bermuda) Limited

Mr. Philip Chan, Director and General Manager, Canon Hongkong Company Limited

Mr. Prolog Leung, Head of Business Intelligence and Digital Analytics, Sa Sa International Holdings Limited

Ms. Bonnie Chow, Former Head of Marketing, City Super Ltd

Other Speakers and Panelists will be confirmed soon

Fee:

FREE of Charge with online registration, or HKD$220 non-member at the door

Eventbrite - Certificate in Customer Service Management Training
Organizer: Asia Pacific Customer Service Consortium

Time: 14:00pm - 17:00pm

Venue: Room 2109, Park In Commercial Centre, 56 Dundas Street, Mongkok, Kowloon

 

Shenzhen December 8, 2017

Co-Organizer: Hui Cheng Commercial Service Development

Theme: Big Data Transform O2O Retail Shopping Experience Innovation

Jason Chu

Chairman

APCSC

Kingenter Wang
Executive Director

Hui Cheng Commercial Service

     

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Big Data Transform O2O Retail Shopping Experience Innovation

Mr. Kingenter Wang, Executive Director, Hui Cheng Commercial Service Development

Other Speakers and Panelists will be confirmed soon

Fee:

FREE of Charge with online registration, or RMB$200 non-member at the door

Eventbrite - Certificate in Customer Service Management Training
Organizer: Asia Pacific Customer Service Consortium

Time: 14:00pm - 17:00pm

Venue: 深圳北站附斤

 

Taipei January 26, 2018

Co-Organizer: Regus Taipei

Theme: Big Data  New Retail The Innovative Strategy of Sharing Economy

Jason Chu

Chairman

APCSC

Brandon Hsu

President

Regus Taipei

 

Xiao yazhou

Associate Director and Professor

China University of Technology

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Big Data New Retail The Innovative Strategy of Sharing Economy

Mr. Brandon Hsu, President , Regus Taipei

Dr.Xiao yazhou,Associate Director and Professor,China University of Technology

Other Speakers and Panelists will be confirmed soon

Fee:

FREE of Charge with online registration, or NT$800 non-member at the door

Eventbrite - Certificate in Customer Service Management Training
Organizer: Asia Pacific Customer Service Consortium

Time: 2:00pm - 5:00pm

Venue: 台北市信義區忠孝東路五段68號29樓(信義微風)

u    What are CEO focuses to achieve sustainable performance growth with successful customer experience management in the new economy?

u    How to create more business, products and service mobile O2O opportunities?

u    What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?

u    Business Innovation model from Hong Kong, China, Asia Pacific and Western World

u    How do Customer Experience, Technology and Corporate Social Responsibility create strategic value in the current business environment?

 

INTERNATIONAL CRE & CSQS CXO FORUM

Shanghai January 12, 2018 

Co-Organizer: Casco

Theme: Customer Retionship Experience Management  of “One Belt, One Road”

Jason Chu

Chairman

APCSC

Yanzifeng

Director of Customer Service

Casco

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Customer Relationship Experience Management  of “One Belt, One Road”

Mr. Yanzifeng, Director of Customer Service, Casco

Topic:The Strategic service of High-speed Railway under “One Belt, One Road”

Other Speakers and Panelists will be confirmed soon

Fee:

FREE of Charge with online registration, or RMB$200 non-member at the door

Eventbrite - Certificate in Customer Service Management Training
Organizer: Asia Pacific Customer Service Consortium

Time: 14:00pm - 17:00pm

Venue: 上海市浦东滨江大道2727号东方滨江大酒店

 

Wuxi, China – September 14, 2017 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with R-kylin Group. The CRE & CSQS Roundtable, with the theme of “Big Data Innovate Customer Experience, Discover Future Customer Loyalty CRE Index”, has attracted C-level executives and directors from cross industries including  information technology, logistics, banking, telecommunications, e-commerce, insurance, direct marketing, retail, entertainment, financial, healthcare and media sectors from Shenzhen to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.
 

Press Release: Chinese

Beijing CRE & CSQS Roundtable
September 12, 2017

Beijing, china – September 12, 2017 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with R-kylin Group. The CRE & CSQS Roundtable, with the theme of “Big Data Innovate Customer Experience, Discover Future Customer Loyalty CRE Index”, has attracted C-level executives and directors from cross industries including  information technology, logistics, banking, telecommunications, e-commerce, insurance, direct marketing, retail, entertainment, financial, healthcare and media sectors from Shenzhen to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.
 

Press Release: Chinese

Shenzhen CRE & CSQS Roundtable
August 15, 2017

Shenzhen, china – August 15, 2017 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with LianXunTong Business Management (Shenzhen) Company. The CRE & CSQS Roundtable, with the theme of “Big Data Innovate Customer Experience, Discover Future Customer Loyalty CRE Index”, has attracted C-level executives and directors from cross industries including  Business School, information technology, logistics, banking, telecommunications, e-commerce, insurance, direct marketing, retail, entertainment, financial, healthcare and media sectors from Shenzhen to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.
 

Press Release: Chinese

Shenzhen CRE & CSQS Roundtable
May 24, 2017

Shenzhen, china – May 24, 2017 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with China Telecom Shenzhen Branch. The CRE & CSQS Roundtable, with the theme of “Innovative Best Practices for Customer Experience, Branding and CRM”, has attracted C-level executives and directors from cross industries including  telecommunications, e-commerce, insurance, information technology, direct marketing, banking, logistics, retail, entertainment, financial, healthcare and media sectors from Shenzhen to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.
 

Press Release: Chinese

FREE 3-month Individual Membership

Want to get free tips about customer service industry or tip of the month, we invite you to try a FREE 3-month Individual Membership, with no obligation. Please complete the membership registration page and select the TRIAL option from the membership type drop-down box. http://www.apcsc.com/HKCSC/membership/membership.htm

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